Latest Posts
UK Star Awards 2022: Hundreds of game-changers from across Webhelp celebrate winners in Scotland
This year marks the 12th anniversary of the Webhelp UK Star Awards which were held at Cameron House on Loch […]
What makes a digital dealership? People, processes, technology and analytics
Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.
The Metaverse Vs. The Hype: What does your CX team look like in the metaverse?
In the sixth and final blog in our series cutting through the metaverse hype, we’re looking at the changes that [...]
How can we enter the metaverse today?
In the next blog in our series cutting through the metaverse noise, we’re taking a break from our regular schedule [...]
B2B Fashion – How Stella Forest managed its digital transition
With more than 400 multi-brand retailers in France and abroad, the ready-to-wear brand Stella Forest has experienced great success. According to Geoffrey Boniface, Director of Operations at Stella Forest, the brand timed its digital transition perfectly. Here is an interview with Aline Abeya, Sales Manager France and Benelux at Webhelp Payment Services.
Webhelp and Columba Leadership: Supporting hundreds of learners over eight years
Since 2014, Webhelp South Africa has been supporting Columba Leadership, a South African social enterprise that offers values-based leadership programmes for Grade 10 -12 learners, principals and educators.
Supporting the retail sector to create meaningful and valuable customer experiences
SHAREWebhelp’s Managing Director (Retail), Mark Guest, discusses the current challenges faced by retail customer experience and operations leaders – and [...]
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
Moderating User Generated Content
User-generated content is the very definition of a double-edged sword. On the one hand, it helps brands extend their reach […]
How To Build Your Own Content Moderation Team
Building a content moderation team Your online platform will pay a high price for hosting problematic user-generated content—even inadvertently. Customers […]
Protecting the Wellbeing of Content Moderators
Protecting the wellbeing of content moderators Content moderators commonly endure levels of workplace trauma similar to those suffered by first […]
Human Content Moderation: Why It Matters, and How to Approach It
According to the World Economic Forum, by 2025 we’ll be creating over 400 billion gigabytes of data every day. (That’s […]
Outsourcing Content Moderation
An online platform that hosts illegal or problematic content and does nothing about it will take a big reputational hit. […]
The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
The Metaverse Vs. The Hype: What does the metaverse mean for customer experience?
In the fifth in our blog series cutting through the metaverse hype, we’re looking at what’s in store for customer [...]
The Metaverse Vs. The Hype: How will it change the world of work?
In our blog series so far we’ve looked at what the metaverse is (and what it isn’t), the potential for [...]
The Metaverse Vs The Hype: What do brands need to know?
In the third blog in our series, Sandrine Asseraf, Group Managing Director Americas and ESG, is looking at how businesses can position themselves to be ready for the metaverse. She also looks at brands already staking their claim and what you can learn from them.
The Metaverse Vs The Hype: What’s really in it for consumers?
In this second blog in our 6-part series, we’re looking what the metaverse could mean for consumers. Pascal Iakovou, Head of Social Media at Netino by Webhelp, examines how we already behave in metaversal spaces, and how the metaverse could change the way we do CX.
eBook: Trust, safety & content moderation: The coming storm
Enterprises have lost control of the B2B sales cycle
eBook: Content moderation & CX in the age of the metaverse
Enterprises have lost control of the B2B sales cycle
