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Why Everest Group has recognized us as a Global Leader
We have been named a Global Leader in Everest Groups Global ‘PEAK Matrix®’. Download the report to find out what gave us this ranking.
Webhelp named a Global Leader in Everest Group's CXM PEAK Matrix® 2023
Webhelp has been recognized as a Global Leader in Everest's CXM PEAK Matrix. Download the report to find out why they ranked us so highly.
How to close the customer journey execution gap when scaling a business
Expand your business without compromising on top-notch customer experiences. Discover the opportunities for delivering game-changing customer journeys in our eBook.
How to Reduce Costs Through CX Transformation
Whilst looking at the touchpoints in a journey is critical, it cannot tell the whole story. Your customer journey map should show the capabilities deployed by the organization prior, during, and after the touchpoints.
Culturally Aligned Customer Experience - Growth, New Markets, and Customer Intimacy
Embracing a CX approach based on appreciation and respect for your global customers can lead to sustained growth in an ever-diversifying market.
Beyond brand NPS and CSAT; It’s time to recognize the voice of the customer
With continuing advances in the tools and methods available to analyse unstructured customer data, there is a wealth of insight to be gained from Voice of the Customer (VoC) feedback in particular, which is often left untapped.
Unlock the value of retail interactions: The roles of convenience and conversation
This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate considerable value when applied correctly

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Concentrix and Webhelp are now one company! Our joint strength creates a new era of global CX solutions, powered by technology and talent from 70+ countries.