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Webhelp lifts 4 awards at the ECCCSAs in London
Webhelp lifts 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Gold for Best Pan European Contact Center with Unilever
Webhelp and The Sandbox win Top Corporate Partnership award
Webhelp and The Sandbox Win Top Corporate Partnership At the 2022 European Metaverse Awards
How to speak their language: Changing the game in multilingual CX
Eliana Angelova, Managing Director for the Travel, Leisure and Hi-Tech sectors, looks at how we can blend human interactions with technology and AI through multilingual customer support.
Fashion: Benelux, an attractive market for brands & retailers
With almost 30 million consumers, Benelux is an underestimated market and represents a growth opportunity for domestic and foreign brands and retailers. Especially within the fashion industry, which is getting back on its feet after it was hit by the covid-crisis. Focus on Benelux with Kris Vijverman, Managing and Legal Director of Webhelp Payment Services Benelux, who shares his expert vision of the market.
Why (and how) CX automation can be a game-changer for the travel industry
Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.
Why the customer journey is more important than ever
Customers are wanting more form brands. Find out how brands can design a seamless customer journey and deliver game-changing CX and gain competitive advantage.
TrustCon 2022: busting 5 common myths about trust and safety
After speaking at TrustCon, Co-CEO of Digital Content Services, Paul Danter, shares 5 common myths about trust and safety.
How WFH can win you the best people (and get the best from them)
Francesca Zanisi, Group Chief People Officer, explores why WFH can be a huge boost for recruitment and retention of the best talent, as well as a way to manage risk and cost in your business.
Debt collection rates increased by 15% thanks to expert use of data
In the context of managing bad debts, data makes it possible to address customers intelligently. As a result, collection rates can be increased by an average of 15%, along with other more qualitative benefits, as explained by Roxana Racaru, Data and Digital Performance Director at Collection Services, the collection arm of Webhelp Payment Services.
Solving automotive’s online sales conversion and CX problem
Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.
Five fast-track ways car manufacturers must improve CX now to secure long-term advantage through differentiation
With manufacturers racing to respond to a watershed era that could define winners and losers over the next 15 years.
What makes a digital dealership? People, processes, technology and analytics
Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.
B2B Fashion – How Stella Forest managed its digital transition
With more than 400 multi-brand retailers in France and abroad, the ready-to-wear brand Stella Forest has experienced great success. According to Geoffrey Boniface, Director of Operations at Stella Forest, the brand timed its digital transition perfectly. Here is an interview with Aline Abeya, Sales Manager France and Benelux at Webhelp Payment Services.
Webhelp and Columba Leadership: Supporting hundreds of learners over eight years
Since 2014, Webhelp South Africa has been supporting Columba Leadership, a South African social enterprise that offers values-based leadership programmes for Grade 10 -12 learners, principals and educators.

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