As we enter 2023, betting is on the rise: KYC is therefore becoming a critical issue for coping with large volumes of registrations. In addition, the sector is subject to constantly evolving regulations, particularly in the context of the fight against money laundering and the financing of terrorism. Another constraint on KYC is the need to deliver a great customer experience and the best possible conversion rate. In a meeting with an expert, David Ozararat, CEO France of the SoftConstruct group, he explains how Betconstruct (Vbet.fr/Partouchesport.fr/Barrierebet.fr) has been outsourcing its KYC operations to Webhelp KYC Services since 2019.