Everest Group ranked Webhelp in the top three in market impact and recognized us highly for our completeness of vision and capability.

Everest peak matrix
Learn more in the full report

The CXM Services Peak Matrix ® is a data-driven comparison of 39 global service providers based on factual evidence and client feedback.

It offers an objective view of:

  • Market success
  • Vision and strategy
  • Service focus and capabilities
  • Digital and technological solutions
  • Domain investments

Key areas highlighted throughout the report in our position as a Leader for the third consecutive year include our:

Robust back-office processes & data annotation to support our transformational CX capabilities

Unique growth enabler to support start-ups and scale-ups CX, The Nest

Global CX consulting business’ ability to deliver game-changing experiences

Integrated digital transformation capabilities to build comprehensive customer journeys

Client-centric vision and strategy to deliver transformational value-added CX

Agile Anywhere model fusing our best-shoring approach and home-working capabilities

Key areas highlighted throughout the report in our position as a Leader for the third consecutive year include our:

"Webhelp has continued recent strong growth by investing in its Webhelp Anywhere platform and methodology to support virtual operations and provide tools for talent and workforce management, as well as enhanced security capabilities such as biometric recognition," said David. 

"Through its stand-alone global consulting business, Gobeyond Partners, it also supports clients through the entire CX journey from strategy, journey orchestration, and AI-led text analytics, which are all areas of high demand from enterprises looking to deliver digital CX transformation.

David Rickard - Vice President Everest Group