NelsonHall

Webhelp’s growth in the BFSI sector earns recognition as a CX leader by NelsonHall

16th June, 2021

Major international analyst firm NelsonHall has designated Webhelp, the leading global customer experience (CX) and business solutions provider, as a “Leader” for its offerings and abilities in CX services in the banking, financial services, and insurance (BFSI) sector.

Recognized for delivering seamless execution and innovation, the group was placed highly across all four market segments: overall BFSI, revenue generation capability, CX improvement capability, and cost optimization capacity.

Ivan Kotzev, NelsonHall CX Analyst, said,

“The banking and financial services industry is undergoing rapid evolution of CX with demands for the redesign of customer journeys. Webhelp’s innovation framework and resources to rethink the customer-brand interactions and dedicated capabilities in KYC, payment processing, and fintech scale-up are essential elements in a comprehensive approach.”

The recognition Webhelp received validates its ability to deliver value to clients in the BFSI sector through innovative digital enablement and analytics-driven design leveraged to drive transformation. Webhelp, together with its dedicated consulting firm, Gobeyond Partners, has invested heavily to create innovative frameworks and drive the CX transformation agenda.

The company’s integrated BFSI platform, which builds technology-enabled solutions by mapping end-to-end customer journeys, was highlighted as a significant competitive advantage. The report also nods to Webhelp’s dedicated payment services and regulatory and compliance service offerings focused on laying a solid foundation for clients through a proprietary Know Your Customer (KYC) journey approach.

The company’s people-first culture, collaborative way of working, and end-to-end digital transformation solutions are what make Webhelp’s client experience stand out, especially for those businesses looking to retain customers and build long-term loyalty.

Matthieu Bouin, Group Managing Director, Webhelp, stated,

NelsonHall’s recognition is a huge honor for us because we know the BFSI industry is undergoing a complete transformation. This is why we’ve strengthened our transformation capabilities together with Gobeyond Partners. Thanks to their extensive knowledge in the banking and financial services sector, we’ve worked together to design and deliver transformative customer journeys while supporting our clients’ to generate revenue and optimize costs.”

Webhelp’s program, The Nest by Webhelp, dedicated to supporting start-ups and scale-ups during their growth journey by building a hand-in-hand customer experience process, was recognized for its work with fintech and insurtech clients.

With plans to double growth by the end of 2021, the BFSI sector is an essential part of Webhelp’s geographic expansion strategy.

The NelsonHall NEAT vendor evaluation study assessed the performance of 13 major players delivering CX services in the banking and financial services industry. Webhelp’s position as a Leader is the highest category based on capability, performance, cost optimization, and revenue generation, amongst the other quadrants classified as Innovators, High Achievers, Major Players.

To read more about NelsonHall’s NEAT evaluation for CX Services in BFSI for Webhelp, we invite you to download the full report below.


Webhelp and Signify bring home a win at the Customer Experience Excellence Awards

28th May 2021

Webhelp, the leading global customer experience and business solutions provider, and its global client Signify, the world leader in lighting for professionals and consumers, brought home an award together at this year’s Customer Experience (CX) Excellence Awards.

The ceremony, presented virtually on Wednesday the 26th of May, as part of the NICE Interactions 2021 event, awarded Signify and Webhelp teams for the Best CX Innovation category.

The award recognized the companies for the flawless roll-out of NICE in Contact’s CXone, a cloud-based solution, enabling Signify to deliver an omnichannel experience from three consolidated multilingual hubs across Europe, the Asia Pacific, and North America. With the help of 200+ brand ambassadors who cover 40 languages, Webhelp provides multichannel customer support to Signify’s consumers and professional customers.

The technology solution also enabled ambassadors to have more precise insights into Signify’s customers’ needs while gaining back time to focus on engaging in higher quality interactions.

When Signify and Webhelp renewed their global partnership in 2019, Webhelp initiated this project to drive digital transformation and pursue world-class operational excellence on a global scale. The project featured in the submission focused on the Nordic region, which served as a front-runner for the implementation. The roll-out is currently underway across the other regions.

Luite van Zelst, Global Vendor Manager, Signify, stated,

We are proud to accept the Best CX Innovation award together with Webhelp, which reflects the immense effort and teamwork to deliver one seamless experience for our customers. With Webhelp’s support on this front, we’ve managed to build out a centralized process together, enabling us to address the core needs of our customers. Given customer-centricity is a key focus, we will continue to expand the solution with an iterative approach to ensure our customers are serviced at a high standard.

Andrea Kaminski, Global Industry Lead, High Tech and Media, Webhelp, said,

We are thrilled to receive recognition for our work with Signify. Over the past years, our teams have worked incredibly hard to support Signify’s rapidly growing global customer base. With technology enablement as a core strategic pillar of our work with clients, we’re happy to work with an organization like Signify, which is open to adapting to new technology in the ever-changing CX landscape. This award is certainly a special moment as we continue on our transformation journey together.”

NICE honored CX excellence award winners at the virtual interaction event, celebrating the delivery of exceptional experiences and CX agility through innovation. The Best CX Innovation award category recognized the adoption of innovative artificial intelligence, analytics, or automation that drove digital fluency, transformation and business results.


Webhelp udvider nonprofit-initiativ til at støtte uddannelse og inklusion på verdensplan

Som Think Human-virksomhed fremmer Webhelp en inspirerende kultur, en gennem hvilken Webhelpere opfordres til at gøre en forskel i verden. Environmental, Social, and Governance (ESG) har altid været i kernen af Webhelps identitet, hvorfor vi har støttet globale velgørenhedsinitiativer siden 2015.

I årenes løb er det blevet klart, at den store forskel i adgangen til uddannelse ofte påvirker folks liv betydeligt. Eksklusion kan påvirke enhver, uanset alder, køn eller baggrund, og bare et sæt uheldige omstændigheder kombineret med manglende støtte kan sætte folk tilbage.

Grundlæggelsen af SHARED Foundation

For at adressere problemet i 2015 lancerede Webhelp SHARED Foundation (Solidarity, Humanitarian, Aid, Environment, Diversity) under Foundation of France. SHAREDs mission var at støtte professionel integration og beskæftigelsesegnethed ved at fremme adgangen til almen uddannelse og udvikling af digitale færdigheder.

SHARED har støttet lokale foreninger i de lande, hvor Webhelp opererer under den franske region. I 2019 begyndte Webhelpere at koordinere initiativer til at identificere lokale foreninger i hvert land og åbnede mulighed for medarbejderne til at deltage i frivillige projekter. I løbet af de sidste fem år har SHARED hjulpet 15 foreninger i otte lande, hvilket har gjort det muligt for over 2.000 mennesker at få den nødvendige viden og færdigheder til at komme ind på de lokale jobmarkeder.

En international mission: Think Human Foundation

SHAREDs succes i den fransktalende del af Webhelp-verdenen gjorde det muligt at forestille sig en større indflydelse og bekæmpe ulighed i de over 50 lande, hvor Webhelp har filialer.

I januar 2020 dannede Webhelp sammen med sine aktionærer og Olivier Duha, medstifter og administrerende direktør for gruppen, Think Human Foundation for at fremme denne udvikling globalt. Fonden har de samme mål som SHARED, men med et meget bredere anvendelsesområde. Webhelpere over hele verden kan fremme vores ’mennesket først’ løfte ved at støtte lokale velgørenhedsinitiativer, det være sig med økonomi, tid eller ekspertise.

Olivier Duha, administrerende direktør og medstifter af Webhelp, bemærkede:

“Siden oprettelsen af ​​SHARED Foundation i Frankrig i 2015 har vi formået at udvide Webhelps initiativ til en størrelse med en global rækkevidde, i dag kendt som Think Human Foundation. Hos Webhelp, mener vi, at uddannelse og inklusion er central i opbygningen af vores liv, og det er derfor vores mission at fremme og fostre mere retfærdige muligheder for alle mennesker til at finde deres plads i arbejdsstyrken”.

”Dette fundament er mere end en velgørenhedsorganisation, fordi vores Webhelpere vil afsætte deres tid til at arbejde med lokalsamfund, regionale netværk og nationale regeringer for at skabe muligheder for mennesker i den professionelle verden. Vi er så stolte af, at dette globale velgørenhedsinitiativ har al støtte fra den globale Webhelp-familie. “

For at lære mere om Think Human Foundation, besøg hjemmesiden thinkhumanfoundation.org.


Webhelp solidifies footprint in Latin America with Dynamicall

Paris, March 9th, 2021.

Webhelp, the European leader in Customer Experience and Business Solutions, announces today that it has acquired Dynamicall, a leading Peruvian BPO player with over 4.500 employees based in Lima. This acquisition is the latest in a line of sizable and strategic M&A activities over the past five years.

Olivier Duha, Webhelp’s co-founder and CEO, declared:

“Dynamicall is an impressive organization, with a strong cultural fit with Webhelp. We have been partnering to serve several major brands successfully in 2020 and are excited to now welcome their talented teams into the Webhelp family. With its superior track record in delivering high-quality services and its attractive client base, Dynamicall reinforces our unique best-shoring capabilities for our clients.”

Dynamicall enhances Webhelp’s service portfolio in several strategic areas including Spanish and multilingual operations with on/nearshore and offshore delivery capacities for the local and international Spanish-speaking market and North America, and the potential to expand coverage for global and multilingual clients.
Latin America (LatAm), as a region driven by strong economic development, is of key interest to Webhelp. With its broad range of services tailored to clients of all sizes, from start-ups to global conglomerates, Webhelp is keen to serve its clients’ in and from this region while contributing to the local economy and creating career development opportunities. With the acquisition of Dynamicall, Webhelp now has two own sites in Latin America, in addition to the existing operations on the premises of clients in several countries in the region and greenfield sites in the pipeline. The Latin American operations will work together closely with Webhelp’s established Spanish teams, with Julio Jolin extending his responsibilities as CEO to lead LatAm.

Julio Jolin Vargas, CEO of Webhelp’s Spanish operations said:

“The incorporation of Dynamicall in the Webhelp family will strengthen our service offering for Spanish-speaking and global companies alike, looking to reinforce their operations with state-of-the-art services in the LatAm region and the world. We are very excited for this new opportunity to expand our support further for both our current clients and those to be.”

Enrique Beltran, founder and CEO of Dynamical, stated:

“We’re thrilled to take this next step in our partnership with Webhelp and merge with such a dynamic and solid leader. Thanks to the dedication and skills of all people at Dynamicall, we get to serve some of the world’s most exciting brands, and together with our new parent company, we get to expand even further, not only internationally but also in terms of capabilities.”

Webhelp will celebrate its 21st anniversary this year and has become one of the global leaders in the sector thanks to steady organic growth and acquisitions. Driven by a vision of making business more human and a strong and unique company culture motivated by an agile, start-up mindset, and over 75.000 Webhelpers bring their smarts and hearts to the table every day to help clients in a way that makes a real difference.


About Dynamicall

Dynamicall is a leading Peruvian BPO-Contact Center industry provider, offering a stable and formal employment to more than 4500 collaborators from its 2 sites in Lima. Its client portfolio includes major brands, leaders in their respective industries, across all regions of LatAm, North America, and Spain. Dynamicall’s services range from Customer Care, Sales, Back Office, Technical Support among others. Founded 13 years ago, Dynamicall has become one of the most important references in the local industry with a revenue of over 30 million USD per year.


social media

Webhelp rangeres højt påtværs af alle aspekter af sociale af førende analytiker NelsonHall

social media

Virksomhed høster analytiker ros

  1. Februar 2021

Den førende globale kundeoplevelse (CX) og forretningsløsningsudbyder, Webhelp, er blevet anerkendt af den førende brancheanalytiker, NelsonHall, for sine sociale mediefunktioner.

Firmaet blev anerkendt på tværs af tre kerneområder: kundepleje og salgskapacitet; online omdømme behandling; og indholdsmoderering, tillid og sikkerhed.

NelsonHall’s Evaluation & Assessment Tool (NEAT), der er en del af et “speed-to-source” -initiativ, gør det muligt for strategiske sourcing managers at vurdere leverandørers evner til at identificere branchens bedste præstationer under sourcing-udvælgelsesprocessen. Metoden evaluerer specifikt kvaliteten af spillernes evner i flere kategorier, såsom teknologi og værktøjer, serviceinnovation, geografisk fodaftryk og skalerbarhed, blandt andre.

”Vi er begejstrede for, at NelsonHall har anerkendt vores muligheder for sociale medier. Nu mere end nogensinde, og i en stadig mere digital verden, skal virksomheder levere højkvalitets og pålidelige kundeoplevelser. Webhelp har en bred vifte af digitalt forstærkede tjenester, der giver os mulighed for at støtte globale mærker med deres sociale medieinteraktioner og omdømme og arbejde sammen med sociale medieplatforme og markedspladser for at understøtte et mere sikkert online miljø for brugerne. Vi er meget stolte af vores præstationer i dette rum, ” sagde Webhelp medstifter Olivier Duha.

Ivan Kotzev, analytiker hos NelsonHall CX Services, sagde:

”Webhelps stærke præstationer inden for support og salg på sociale medier er bygget på et fundament af proprietær teknologi, kanaladministrationserfaring og CX-rådgivning. Bemærkelsesværdigt er virksomhedens ekspertise inden for leadgenerering og salgsaktiviteter på sociale kanaler, en stigende prioritet for mærker, der ønsker at møde deres kunder på disse kanaler. ”

Webhelps omfattende kapaciteter og voksende globale fodaftryk bliver fortsat valideret af analytikersamfundet, hvor den ansete amerikanske baserede analytiker, Gartner, navngiver Webhelp som en nichespiller. Dette bygger på analytikerens rapportering af Webhelp som en Rising Star i 2019/20, da virksomheden yderligere etablerer sit ry som en brancheforstyrrende og troværdig alternativ til de mere traditionelle aktører på det nordamerikanske marked.

Disse nylige udmærkelser forstærker Webhelps nuværende positionering af den globale analytiker Everest Group som en leder inden for kundeoplevelsesadministration (CXM) i sin PEAK Matrix® Assessment 2020 samt en leder inden for sin CXM i Europa, Mellemøsten og Afrika (EMEA) Services PEAK Matrix, der anerkender Webhelp som værende særlig stærk med hensyn til både vision og kapacitet. Everest-koncernens positionering udvides til en ny rapport, hvor Webhelp er anerkendt som en vigtig konkurrent inden for arbejde hjemmefra-løsninger blandt andre globale aktører.

Everest Group skrev i sin WAHA (Work at Home Agent) CXM Services PEAK Matrix Assessment,

”Webhelp driver digital transformation gennem cloudadoption, CX-rådgivning og automatisering ved at samarbejde med teknologileverandører som Amazon Connect, MS Azure og UiPath ved hjælp af deres platforme efter kundens krav. ”


Daugavpils

Webhelp to launch content moderation services in new office in Daugavpils, Latvia: 55 people are already in training

February 1st 2021

Webhelp, a leading global customer experience and business solutions provider, is opening an office in Daugavpils, Latvia, to support a new global client with content moderation services.
Right now, 55 people are in training and Webhelp is recruiting more new team members during spring.
We have chosen Daugavpils based on the great local talent, the city’s geographical location, support from the local institutions and Investment and Development Agency of Latvia, as well as our great cooperation with Daugavpils University.” said Janis Misans, MD Webhelp Latvia.

Webhelp is keen to contribute to Daugavpils’ economic development and the broader Latgale region while offering professional services support to international and local clients, leveraging our global network and extensive experience. Together with Webhelp’s office in Riga, the Daugavpils office will enable Webhelp to create a cohesive service network and further strengthen our service capabilities for the region.

Igors Prelatovs, Chariman of Daugavpils Council, stated:

Daugavpils municipality highly appreciates the cooperation with LIAA, as a result of which an international company Webhelp has started operating in our city.

It is a great opportunity for young, motivated citizens to start their careers in their hometown. As the company is located on the premises of Daugavpils University, it makes it easier for employees to combine their studies with the work.

We are proud that Daugavpils has been chosen as the company’s location and that the people of Daugavpils are competitive for the international labor market.

I wish great success for Webhelp’s plans in Daugavpils so that the company can thrive and evolve, and continue to offer new job opportunities to young people in Daugavpils and the surrounding area.

Making business more human for the world’s most exciting brands

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media content moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

By choosing Webhelp they access the passion and experience of 65 000 game-changers from more than 150 locations in 50 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day.

Webhelp is the European leader in their industry, with a revenue of €1,5B in 2019, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

MEDIA CONTACTS:
Janis Misans, MD Webhelp Latvia
janis.misans@webhelp.com
+37167224437
Ida Naper, Nordic Director of Communications
ida.naper@webhelp.com
+4793673123


Frost & Sullivan anerkender Webhelp som ledende aktør inden for innovation og vækst i deres europæiske 2020 CX Radar

Det globalt ansete forsknings- og konsulentfirma Frost & Sullivan har tildelt Webhelp en topplacering i deres Frost Radar ™ 2020 – CX Outsourcing.

Webhelp er placeret som førende inden for både vækst og innovation, og høster anerkendelse for sin brede vifte af løsninger på tværs af brancher, og vigtigst af alt dens effektive digitale transformationstjenester og teknologibaserede løsninger, der giver anledning til klientinnovation sammen med sin konsulentvirksomhed Gobeyond Partners.

Deepali Sathe, Senior Industry Analyst – Informations- og kommunikationsteknologi hos Frost & Sullivan udtalte:

”Med sit fokus på AI, tale- og forudsigelsesanalyse og brugen af avancerede teknologier til fremtidssikring af sine løsninger er Webhelp i stand til at konkurrere effektivt, samtidig med at opretholde et åbent økosystem af partnere med en alsidig blanding af progressive partnere for yderligere at anspore innovation ”.

Webhelps dedikerede start-up CX-program, The Nest by Webhelp, og koncernens stærke fokus på Technology enablement bidrager stærkt til at skabe innovation i alle faser af en klients udvikling.

Koncernens hurtige vækst, anderkendt af den tætte andenplads i Radar, der fører Webhelp til at lederpositionen på det europæiske marked for CX Outsourcing Services og en fremtrædende global position, er drevet gennem både organisk vækst og strategiske opkøb. I dag dækker Webhelps serviceportefølje ikke kun Customer Engagement-tjenester, men en bred vifte af yderligere funktioner såsom RegTech, digitalisering, AI og rådgivning. Dens bemærkelsesværdige iværksætterkultur har været kernen i koncernens succes og vision om at gøre forretning mere menneskelig med de rette midler til deres kunder.

Olivier Duha, medstifter og administrerende direktør for Webhelp sagde:

”Som et selskab drevet af formål er vi begejstrede over at blive tildelt æren af ​​denne førende position i Frost Radar™. Vores teams af passionerede medarbejdere leder konstant efter måder at gøre tingene bedre på for vores kunder, deres kunder og vores virksomhed. At gentænkte spillereglerne er en central del af vores DNA, som det anerkendes af vores stærke præstation på innovationsindekset. Ved at sikre, at de bedste teknologier og innovationer gør det muligt for vores folk at gøre en reel forskel, bevæger vi os konstant i vores søgen efter at skabe fantastiske menneskelige oplevelser”.

The Radar er baseret på udsagn om kerneværdierne Vækst, Innovation og Ledelse. Den robuste analyse auditerer over 1000 udbydere på tværs af 10 nøglekriterier såsom innovationsskalerbarhed, kundetilpasning, vision og strategi. Hver virksomhed evalueres derefter på effektivitet på tværs af disse temaer for at bestemme, hvor godt de er positioneret til at skabe vækst i fremtiden.


Webinar: Travel rebound, evolution or revolution in traveller experience?

Travel Webinar

2020 has changed travel forever. With the entire sector facing challenges like never before, we talk to industry leaders about what this means for the future. Join us for an interactive webinar featuring​​:
  • John Leighton, Head of Customer Service at easyJet
  • Paul Cowan, Director, Global Customer operations at Egencia
  • Meltem Uysaler, Senior Director of Global Customer Operations and Central Direct Sales at IATA
  • Eric de la Bonnardière, CEO at Evaneos
  • Nora Boros, Chief sector Growth Officer at Webhelp

I​n this 50 minute session, industry experts will discuss their response  to COVID-19, highlighting the key lessons and how they are incorporating these into their future strategy to deliver a great experience for passengers and guests.


Being a people-first organisation during a pandemic

The coronavirus pandemic has profoundly impacted the way we all live and work, forcing organisations to rapidly adjust to a new reality. As an organisation that prides itself on putting people at the heart, our number one priority will always be to keep our people safe. This approach, coupled with our rapid mobilisation of home working models for our clients, has uncovered our agility and adaptability, enabling us to continue growing and achieving our goals amongst this year’s challenges, which we are incredibly proud of.

Protecting our people

Webhelp is committed to making business more human, and our people are central to achieving this.
In February, we entered the COVID period with an incredible team of nearly 56,000 Webhelpers, always willing to make a difference in the lives of our client’s customers as well as in their local communities. We rapidly transitioned over 70% of our teams to work remotely, with all the relevant equipment and protocols to ensure safe and regulated work. With the incredible work from our teams, in a short amount of time we have established new digital resources for team leaders to support home working operations through new communication models to support our new and existing Webhelpers in changing practices and behaviours in new working environments.
From April – June, we delivered more than 650,000 masks to our colleagues. Where sites are being progressively and cautiously reopened, we continue supporting our colleague’s health through the delivery of masks and thousands of litres of hand sanitizer and extensive extra cleaning routines.

Supporting our clients

We have continued to work as trusted partners for our clients, adjusting their working practices and service models to meet the new requirements. As we have the experience of homeworking with our experienced agents at INVIRES, we were ready and able to rapidly adopt and continue a quality level of service for our clients, and support new clients where the infrastructure and local preparation wasn’t available.
Introducing new technology solutions has been essential to delivering successful home working solutions, especially for clients in highly regulated environments. We have built and designed a fully PCI compliant payment service which allows full card and payment masking within home working spaces, matching the protocols we have for working on site. Through introducing IVR opportunities with retail clients, we have also been able to further support their compliance and the safeguarding of data.
Hybrid models of flexible working allow colleagues to rotate shifts, working from either home or our office sites, to manage sensitive data access where necessary.

Delivering growth

Amongst all the chaos, our resilience has been preserved. We continued to deliver exemplary service to our clients and their customers and acquire new clients along the way.
We have now welcomed a further 6,000 people into the Webhelp family, some of whom will have never been to one of our offices, using remote recruitment, onboarding, and training. In our Asia-Pacific region we have increased our total headcount by 45% since January 1st, 2020, and continue to expand our operations in different locations within this region.
We are not limited to a single location site as we consider our service to be geography agnostic. Moving rapidly and flexibly, we have been able to establish fully virtual contact centres which are delivering service that is consistently outperforming against peers on first contact resolution, touchpoint net promoter score and employee engagement.
The future will result in different ways of working as focus moves to introducing hybrid models, drawing the best of both worlds through local hubs acting as centres of excellence to provide knowledge sharing, coaching and training to support home workers.
This crisis has forced organisations to adapt and rethink the way they deliver services and our clients, old and new, continue to rely on us to operate safely, quickly, and resiliently.


Discover Webhelp's Work Abroad Program

International mobility means opportunities even in the most challenging of times

As a people-first company, not only do we strive to enjoy every day but also listen to our colleagues as to how they wish to live their careers. Relocating to a new country to start an international career is always a great challenge, especially during a global crisis.
At Webhelp, driving innovation is part of our DNA. That is why we have set out to make international mobility still a possible, safe and enjoyable experience! We have developed our Work Abroad program with you in mind – our colleagues who want to explore new cultures and career opportunities as well as future Webhelpers who dream of a fresh start.
The Work Abroad program is part of our new Website. So, let’s dive in the online features and functionalities that will bring you closer to your dream lifestyle.

Find out what country you match with

Meet our interactive Job Matcher! The fun quiz is the first thing you will see when you land on our Work Abroad page. Your international journey starts by answering 3 simple questions. We use a quick algorithm that will match you with the country most suited to your personal preferences and professional goals. You might have more than one soulmate country! So, have fun and redo the quiz as many times as you wish.

Find out what it is like to work in your country of choice

Now you have an idea of where you would like to live your next 12 to 24 months or maybe your entire life. So, let’s take a quick journey into that dream destination!
As game-changers, we conducted a survey with people who work with us as well as former colleagues and even employees from other companies. Why? To get a real feeling of what it is like to work in the country you would like to call home.
The destination section refers mainly to the overall employee sentiment within a certain region. However, this is where you will see open positions available at Webhelp in your country of choice. Likewise, from this section you can select the city (site) where we operate.
We also gathered data from various reliable sources, and we recommend a monthly budget based on your salary at Webhelp in relation to the cost of living in your country of choice. This way, you can better plan for fun activities and common necessities.

Dare the adventure in your favourite city!

Getting the low-down on a country is great. But you will mostly live in a city while working abroad. To provide you with accurate and relevant information, we worked closely with expats living in the cities where we operate.
Each piece of content was written, edited and revised by multiple members of our local creative and HR teams, with the help and input of our expat Advisors.
This is where we also advertise our international open positions for our sites. So, when an available job feels like a match, apply and we will get in touch with you within a few days, if not hours.

Say hi to your new lifestyle

We strive to offer you a realistic glimpse of what to expect while working abroad at Webhelp. To create this piece of content, we interviewed dozens of our expat colleagues. So, you will get a feeling of the country through their eyes and experiences.
Our film crew also went the extra mile. Literally! They flew to our sites to capture the city vibe and our office culture. Follow our Webhelpers in their quest to show you authentic experiences and some impressive vistas of their second home! For example, check out how Denisz from Ukraine works and lives in Barcelona.

When in doubt, contact our friendly ambassadors

But what if you are still undecided about your chosen destination? Our colleagues from around the world will be happy to answer all your questions related to cost of living, relocation assistance, open positions and many more.
We have also taken a unique approach with our FAQ section. Since we put our people at the heart, we have divided our frequently asked questions in 3 parts: Your Life, Your Career and Your Adventure. Reading through the answers will feel personal, human-orientated and transparent.

Stay tuned for Meet Webhelpers

We believe in an engaging work culture. And our Webhelpers are the best ambassadors to reinforce our values. Coming soon is our new blog section featuring ‘the person behind the job’. You will find out what it is like to start and advance your career with us, how to stay resilient when you fail or how to succeed when you struggle. All these from a personal point of view of our Webhelpers!

For the past 20 years, we have thrived in challenging circumstances and strived to help our people achieve their goals. Despite the current pandemic, we know that international mobility is crucial to business growth and employee satisfaction. We encourage you to explore our opportunities abroad and dream further than ever before!