Privacy Services

We combine customer experience with expert process design, for privacy services to meet the expectations of our clients, their customers and Information Commissioners.

Dedicated teams support our clients by managing their compliance with GDPR and Privacy Policies across employee training, customer privacy requests and crisis management for data breaches, in all the customer contact services we provide.

Our approach to Data Privacy:

Expert teams

Qualified customer teams ensure all Data Privacy processes are GDPR compliant. Multi-lingual privacy experts quickly resolve Data Subject requests within agreed policies. We offer an entirely tailored solution, based on client’s compliance programs & privacy policies.

Robust processes

A specific knowledge management process, for organisation wide data privacy content, offers completely integrated policies. We readily adapt to delivering client policies within our operation facing customer teams. Thorough Case Management processes including data subject identity authentication (KYC) are applied. ​

Specialist technology

A detailed e-learning platform ensures employees understand and comply with GDPR requirements. A ticketing system manages Data Subject Request work-flow to resolution and dashboards provide insight and reporting on GDPR case compliance.

6

languages supported by a fully dedicated Data Privacy team

100%

experts are also fluent in English.

60%

faster than standard training on average (Decreased training time)

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Our Solutions

Whatever your business needs we’ve got you covered.

We put our clients, and their needs, at the heart of what we do. Especially when it comes to building the right solution. Whether it’s transforming your digital services, consulting for your business or outsourcing your contact centers, we design the solutions to fit your business, creating an outstanding customer experience.
All our solutions have one special ingredient in common – our people. It’s our team of global game changers that will bring your solution to life. Jump in and take a look.

Customer Engagement

Customer Engagement

Customer Experience

Customer Experience

Business Process Outsourcing

Business Process Outsourcing

Specialist Outsourcing

Specialist Outsourcing

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Online Payment Management

We will help you to define and build your on-line payment strategy. You will benefit from our solutions covering both payment methods and payment terms. Working with Webhelp allows you to gain access to our White Label Invoicing solution, and our dunning and risk management services, thanks to our:

Expert Team

  • Payment specialists’ team who design your own B2B online payment strategy
  • Hubs network that cover 35 countries in Europe and North America

 

Robust Process

  • Deploying payment services for your business with a secured 3-month project
  • Business process fully adapted to B2B
  • European Payment Institution licence delivered by ACPR and ISO 27001 certified

 

Specialist Technology

  • Native integration with the main Marketplaces and eCommerce websites solutions
  • Full API global solution integrating payment, invoicing, dunning and credit insurance

Talk to us today about our B2B Marketplace and eCommerce payment services.

35+

years of experience in payment

1.5

BILLION OF EUROS CASH-IN PER YEAR

1000

PEOPLE DEDICATED TO PAYMENT SERVICES

35

COUNTRIES COVERED

1

PAYMENT INSTITUTION - ACPR LICENCE

1

DEBT COLLECTION AGENCY (SOLVENCIA)

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Client stories - Landing

More than promises, actions

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Retail

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Business Process Outsourcing

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Retail

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Business Process Outsourcing

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Retail

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Business Process Outsourcing

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Business Process Outsourcing

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Retail

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Business Process Outsourcing

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Retail

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Business Process Outsourcing

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Retail

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Business Process Outsourcing

What our customers say about us

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Patient Support Services

Patient Support Programs have proved to be a strong leverage for pharmaceutical companies that need to create preference among healthcare practitioners, increase adherence to treatment and collect real-life data that helps them maintain their pricing level.

As the initiator of Patient Support Programs in France, Patientys, a subsidiary of Webhelp Medica, brings a unique wealth of expertise that combines skills of healthcare professionals with specifically created tools to build and operate those programs.

Our partners believe in our work thanks to our commitment and integrity. By keeping our word and confronting our clients’ challenges, we have created long-term strategic partnerships and have helped our clients improve care and maximize patient outcome.

http://www.patientys.com/patientys-english/

Our credibility is founded on

Our people

  • 25+ Healthcare Consultants who design and implement the healthcare programs​
  • 40+ remote nurses, pharmacists and doctors​
  • ​A network of 500 healthcare practitioners for field operations​

Our process

  • Mix of nurses on the field and remote nurses
  • Management by healthcare professionals
  • ​Robust quality & PV/AE management system​

Our systems

  • Fully customizable proprietary tools​
  • Use of PRO to maximize real-life data​
  • Certified Health data servers

40+

THERAPEUTIC AREAS AND INDICATIONS EXPERIENCE WITH RELEVANT BUSINESS CASES

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Pharmaceutical sales

Over the years, we have been supporting diversified healthcare organizations to run value-based
operations and provide outstanding customer experience.
We boost sales in pharmacies with sell-in & sell-out approaches, by combining tele-operators, field reps and e-trainings.

We promote drugs through multichannel engagement programs with a clever blend of remote and field teams.
We leverage our qualified database and proprietary tools to personalise each contact, optimize results, and reduce costs.
Our international presence offers huge capabilities in terms of languages and costs (local, nearshore, offshore).

Our People

  • 30+ healthcare consultants who design and implement sustainable healthcare programs
  • More than 130 Key Account Managers who interact with healthcare practitioners on the field
  • An experienced quality management team who guarantees the healthcare legal compliance for every program
  • 30 + MSLs

Our process

  • Official certification for Medical Promotion
  • Robust quality management system in Pharmacovigilance PV/AE that ensures prompt collection, detection, assessment, monitoring and prevention of any adverse effects from pharmaceutical products
  • Information and Communication Technology (ICT) Infrastructure fully certified & audited, for healthcare data protection

Our systems

  • 20 years of valuable data about pharmacies & healthcare practitioners’ preference and behaviours
  • Fully customizable proprietary tools
  • Omnichannel experience that provides the ability to engage healthcare practitioners on all types of media

100+

CUSTOMERS

35

COUNTRIES

240+

DEDICATED PROGRAMS

2M+

CONTACTS WITH HEALTHCARE PROFESSIONALS EACH YEAR (FACE TO FACE, HYBRID PROMOTION, CALLS)

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Know Your Customer Services

We support our clients either with a full BPO approach, thanks to our KYC experts working in their system, or with a managed services approach combining “End-to-End” proprietary platform and KYC experts for tailor-made KYC.

Our approach to KYC Services:

Expert teams

A large pool of highly skilled agents operates in over 25 languages, processing over 2m documents in an average month. We provide clients with detailed account management and a dedicated project manager, using a flexible operating model for both SAAS and BPO.

Robust processes

Offering 24/7 document processing and flexible SLA, our proven methodology launches client projects within 7 weeks, providing tailor made solutions which can be adapted to specific client management rules.

Specialist technology

Our platform combines automated & human document verification and uses a simple API integration which offers flexibility and scalability and live reports and accessible dashboards provide actionable community insights.

400+

Agents

25+

Languages

2m+

Documents processed per month

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Legal claims management

The work of the Pre-Litigation team is varied, complex and challenging, and we support our clients by proving our people with the right skills, support and tools to effectively manage client and customer cases, delivering high quality case management. We handle over 10,000 new cases per year, while maintaining strong compliance, very low complaint levels and positive Customer Net Promoter Scores.
Our approach to Legal claims management:

Expert teams

World class pre-litigation teams are specifically recruited for aptitude, skills and ability. They undergo a detailed training and development program, supported by high level coaching from subject matter experts and a 6 months pathway to competency, which ensures high levels of client satisfaction. More than a third of our team members have over 3 years’ experience.

Robust solutions

We offer proven solutions for organisation wide case and claims management, developed in conjunction with client service requirements and desired customer journey experience. As a multinational organisation we leverage a wide range of methodologies, principles, policies and practices to deliver consistency for our clients, offering a global reach.

Technology enabled

Our ability to leverage client hosted technology platforms, as well as providing or integrating a suite of best-in class technology solutions enables us to optimize customer outcomes whilst ensuring consistency and efficiency throughout the whole life cycle.

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Travel & Leisure

Crisis Management

In recent years the Travel and Leisure market has been hit hard by several unexpected global events. 2020’s global pandemic is the worst event we’ve seen so far. These events are almost impossible to predict but the most resilient businesses will be prepared. Reacting quickly, and being flexible, to the needs of customers in a crisis will separate the best from the rest.

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Sustainability
and Purpose

Globalization and the digital revolution have created more competition in the Travel and Leisure market than ever before. Many well established travel companies and brands have disappeared forever in the last few years. Having a clear purpose, being financially stable as well as being operationally and environmentally sustainable will help travel companies to survive and thrive.

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Business Transformation

The Travel and Leisure Industry leads the way in adopting new technology and innovative ways of working. But, many brands face challenges fully integrating their operational and digital experiences. Creating a seamless, joined up, digital journey and travel experience will cut costs while adding a smile to the faces of all your customers.

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Why we are the perfect match

Our Industry Expertise

Working with more than 50 Global and International Travel and Hospitality businesses means we understand what makes your organization so special. Our highly skilled people are experts, from sales through customer service and technical assistance. Our dedicated business unit support your business strategy and help you to grow.

Our Global Teams

Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting your proximity, cost and quality needs. Our global model gives you consistency but it’s not one size fits all. Our customized approach means you will get a service built for your needs.

Our Tools and Technology

Working with Webhelp you will have access to all the tools and technology you need to achieve your vision and strategy. From consultancy & customer analytics to automation & machine translation we’ve invested in the tools, technology and the experts to use them so you don’t have too.

Why we are the perfect match

Working with more than 50 Global and International Travel and Hospitality businesses means we understand what makes your organization so special. Our highly skilled people are experts, from sales through customer service and technical assistance. Our dedicated business unit support your business strategy and help you to grow.

Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting your proximity, cost and quality needs. Our global model gives you consistency but it’s not one size fits all. Our customized approach means you will get a service built for your needs.

Working with Webhelp you will have access to all the tools and technology you need to achieve your vision and strategy. From consultancy & customer analytics to automation & machine translation we’ve invested in the tools, technology and the experts to use them so you don’t have too.

Latest news about Travel & Leisure

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Latest news about Travel & Leisure


Telecom

5G and
Advancing
Technologies

For the telecom sector the rate of change shows no sign of slowing down. Moving to 5G networks and more advanced hand-sets means customers will demand even more from their networks. This is a lot for telco companies to consider and keep up with. The most successful companies will be the ones who adopt, and adapt to the changes in a way that works seamlessly for them, and crucially, their customers.

Our people

Personalization

For the majority of people their mobile devices or handsets are no longer just a piece of technology. They are a part of their life, their personal gateway to the world. This is how they socialize, pay bills, manage their connected homes, arrange transportation and of course communicate. Customers will be drawn to the companies who recognize this relationship and understand them as individuals.

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Security

The advances 5G promises means we can expect an explosion in customer demand following it’s roll out. Greater demand will generate even more data, a lot of it highly personal and potentially valuable too. Customers will be placing a huge amount of trust in telco companies to protect them and their data. The best companies will invest now to avoid paying an even greater price later if that trust is ever broken.

Our people

Why we are the perfect match

Our people and our expertise

Over 11,000 Webhelp people are supporting some of the biggest Telecommunication brands and providers everyday. Together we will create a winning partnership. One that helps you to grow your business.

Our knowledge and our experience

We are already supporting many of the main Telecomms providers. Our services already cover the full customer journey and lifecycle across all channels. In short, we understand how your industry works. As our partner you, and your customers, will benefit from all our knowledge and experience.

Our game changing approach

We have the best people and the right experience. What lifts these to the next level is our innovative approach. Our consulting and transformation services will help you unleash the potential of all the latest game changing technology, tools and thinking.

Why we are the perfect match

Over 11,000 Webhelp people are supporting some of the biggest Telecommunication brands and providers everyday. Together we will create a winning partnership. One that helps you to grow your business.

We are already supporting many of the main Telecomms providers. Our services already cover the full customer journey and lifecycle across all channels. In short, we understand how your industry works. As our partner you, and your customers, will benefit from all our knowledge and experience.

We have the best people and the right experience. What lifts these to the next level is our innovative approach. Our consulting and transformation services will help you unleash the potential of all the latest game changing technology, tools and thinking.

Meet our experts

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Latest news about Telecom

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