Healthcare Services

Pharmaceutical promotion & sales

Price pressure and fierce competition force pharma companies to rethink their traditional field promotion model.

We leverage our qualified database and proprietary tools to design and operate dedicated multichannel programs. Our expertise covers a large range of activities aiming at boosting prescriptions or sales and improving healthcare professional awareness and satisfaction at an optimized cost.

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Patient Support Programs

Patient Support Programs have proven to be a strong leverage for pharmaceutical companies who need to create preference among HPCs, increase adherence to treatment and collect real-life data that will help them maintain their pricing. We bring a unique wealth of expertise that combines skills of healthcare professionals with specifically designed tools to build and operate those programs.

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Enterprise Services

B2B Sales Services

We enable B2B clients to rapidly surge their revenue by designing and managing even the most complex sales journeys. Our 20 years expertise ensures that efficient sales solutions are designed for each sales strategy, in close collaboration with our clients by mapping out targets and implementing the best fitting resolution.

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B2B Care Services

Our dedication and passion for service are our key drivers. And because BtoB market is requesting high SLA and NPS and the right comprehension of the client value, we deliver excellent Care Services through outstanding market expertise, innovation and an objective to enhance user experience.

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Helpdesk & Technical Support

We deploy AI, voice analytics and other leading technologies to futureproof CX and transform ways of working. IT-Service-Management is not only about IT-Service, we focus on delivering the best possible service. This is how we create value and brilliantly harmonize people and technology. Our Helpdesk solutions, quality & efficiency enhance commercial performance and customer satisfaction. We pay attention to close tickets on time with a human touch.

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Reverse Logistics

How you handle customers who need repairs or replacement of damaged or faulty products is a moment of truth for your brand. Poor CX makes customers less likely to re-purchase from you and more likely to publicly talk about their negative experiences. Our Reverse Logistics Service combines essential CX with expert management and reporting of Warranty and Repair processes.

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