Data & Analytics. Decisions powered by insight.
Every customer interaction leaves a data footprint. Each one says something about who they are and what they want from your brand. Learn how advanced analytics can make sense of that information to make better decisions and optimize customer experience.
Trusted by the world's most exciting brands
Our work with clients spans segments, industries and geographies. Combining sector-specific and technical expertise, we bring depth and breadth of experience to every project.
Our approach gets results (and awards)
We focus on the results we deliver and the value we create. We're always proud when that work is recognized by our clients, industry experts, and leading analysts.
Webhelp continues to outperform the industry through its next-generation solutions portfolio, powered by gold-standard CX advisory, advanced analytics, AI, automation, and omnichannel technology. By expertly combining this with their dedicated and skilled workforce, they continue to provide exceptional customer experience.
Everest Group Customer Experience Management (CXM) in EMEA – Service provider Landscape with PEAK Matrix Assessment 2022
At Webhelp, the human touch is everywhere.
Access the right combination of talent and technology. Start your transformational growth today.
People first
It’s our strong belief that everyone’s at their best when they feel happy, valued, and inspired. We are passionate about putting our people first and designing initiatives that encourage them to enjoy every day.
Client at the heart
Our business is all about creating unforgettable experiences and long-lasting impressions. We always put you and your customers at the heart of everything we do.
Passionate game-changers
We are driven by an entrepreneurial mindset, focused on future-proofing your business and creating the best journey ahead. We’ll always treat your business as our own, and put ourselves in your shoes to go the extra mile.
Strive to enjoy every day
And last but not least, we strive to enjoy every day, as we truly believe that bringing fun to work makes work fun.
Industries
There's nothing like the reassurance of knowing that we understand your market and your customers as well as you do. Let's take a look at our experience and capabilities in your sector.
Meet some of our Data & Analytics experts
Mélanie Hentgès
Mélanie Hentgès, Managing Director of Gobeyond Partners France, a Webhelp Group company.
She started out as a consultant, working with PwC, Competitiveness Group, and Capgemini working in France and internationally, before joining SFR, a major French telco, for 8 years in senior Innovation and Marketing & Retail positions. In 2017, Mélanie joined FnacDarty as Director of Marketing & Customer Experience, before joining Webhelp Group in 2021 to head up Gobeyond Partners for the France region.
For the past 6 years, Gobeyond Partners has worked with French and global groups domestically and internationally to improve customer journeys and develop customer experience strategies.
Chris Bryson
Managing Director, Global Analytics
Gobeyond Partners
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