Companies in the DACH countries face pressure: operational challenges alongside macro-level disruptions have increased the complexity of Customer Experience Management and therefore the delivery of an excellent Customer Experience (CX).

The ongoing competition for well-trained and highly motivated employees has increased the demand and recruitment of qualified, multilingual talents in the DACH market. To meet these growing challenges, years ago, Webhelp recognised the potential of the Polish region for CX management and invested in this strategically beneficial business location.

This white paper “Driving CX Excellence in the DACH Region” examines the challenging conditions faced by companies in the DACH region and also highlights the unique characteristics of the Polish region, an attractive location for customised nearshore solutions:


Webhelp Poland – Multilingual solutions made easy!

Created in collaboration with Peter Ryan, Principal Analyst at Ryan Strategic Advisory, this publication provides information and insight for those seeking an experienced Customer Experience partner who is established and strategically positioned in the most relevant nearshore regions.