Una organización que antepone a las personas durante una pandemia

La pandemia del coronavirus ha impactado profundamente la forma en que vivimos y trabajamos, obligando a las organizaciones a adaptarse con rapidez a una nueva realidad. Como una organización que antepone a las personas, nuestra prioridad número uno siempre será mantener a nuestra gente segura. Este enfoque, junto con nuestra rápida movilización de modelos de teletrabajo para nuestros clientes, ha demostrado nuestra agilidad y adaptabilidad, permitiéndonos seguir creciendo y alcanzando nuestros objetivos durante este año, de lo que estamos increíblemente orgullosos.

Protegiendo a nuestra gente

Webhelp está comprometido en hacer los negocios más humanos, y nuestra gente es fundamental para lograrlo.
En febrero, empezamos el período de la COVID con un equipo de casi 56.000 Webhelpers, siempre dispuestos a marcar la diferencia en las vidas de los clientes de nuestros clientes, y en sus comunidades locales. Trasladamos rápidamente a más del 70% de nuestros equipos para trabajar desde casa, con todos los equipos y protocolos pertinentes para garantizar un trabajo seguro y regulado. Con el increíble trabajo de nuestros equipos, en poco tiempo hemos establecido nuevos recursos digitales para que los responsables de equipo gestionen las operaciones de teletrabajo a través de nuevos modelos de comunicación para apoyar a los existentes y futuros Webhelpers en las cambiantes prácticas de los nuevos entornos de trabajo.
De abril a junio, entregamos más de 650.000 mascarillas a nuestros compañeros. Con la progresiva reapertura de nuestras sedes con las máximas medidas de seguridad, seguimos procurando por la salud de nuestros compañeros proporcionándoles mascarillas, miles de litros de desinfectante de manos y contando con exhaustivos protocolos de limpieza.

Apoyando a nuestros clientes

Hemos seguido trabajando como partners de confianza para nuestros clientes, ajustando sus prácticas de trabajo y modelos de servicio para cumplir con los nuevos requisitos. Como ya tenemos experiencia con el teletrabajo con INVIRES, estábamos listos y pudimos adoptar y mantener rápidamente un nivel de servicio de calidad para nuestros clientes, además de apoyar a nuevos clientes.
Introducir nuevas soluciones tecnológicas ha sido esencial para ofrecer soluciones de éxito en el teletrabajo, especialmente para los clientes en entornos altamente regulados. Hemos construido y diseñado un servicio de pago totalmente compatible con PCI que permite el enmascaramiento completo de la tarjeta y el pago dentro de los espacios de teletrabajo, siguiendo con los protocolos que tenemos en nuestras sedes. Hemos introducido oportunidades de IVR con clientes del sector del retail, lo que nos ha permitido garantizar todavía más su cumplimiento y salvaguardar los datos.
Los modelos híbridos de trabajo flexible permiten rotar los turnos, trabajando desde casa o desde nuestras oficinas, y gestionar el acceso a los datos sensibles cuando sea necesario.

Generando crecimiento

Entre todo el caos, hemos resistido. Seguimos prestando un servicio ejemplar a nuestros clientes y a sus clientes, mientras adquirimos nuevos clientes en el camino.
Hemos dado la bienvenida a otras 6.000 personas a la familia Webhelp, algunas de las cuales todavía no han estado en ninguna de nuestras oficinas; el reclutamiento, incorporación y formación se hizo remotamente. En nuestra región de Asia y el Pacífico hemos aumentado nuestra plantilla total en un 45% desde el 1 de enero de 2020, y seguimos ampliando nuestras operaciones en diferentes sedes de esta región.
No nos limitamos a un solo lugar, ya que consideramos que nuestro servicio es agnóstico desde el punto de vista geográfico. Moviéndonos de manera rápida y flexible, hemos podido establecer centros de contacto totalmente virtuales que están ofreciendo un servicio que supera constantemente a nuestros homólogos en cuanto a la resolución durante el primer contacto, la puntuación del net promoter score y el compromiso de los empleados.
El futuro dará lugar a diferentes formas de trabajo a medida que se vaya introduciendo el modelo híbrido, sacando lo mejor de ambos mundos con hubs locales que actúen como centros de excelencia para proporcionar intercambio de conocimientos, coaching y formaciones para apoyar el teletrabajo.
Esta crisis ha obligado a las organizaciones a adaptarse y a replantearse la forma en que prestan sus servicios y nuestros clientes, existentes y nuevos, siguen confiando en nosotros para operar de forma rápida y segura.


Descubre el Programa de Trabajo en el Extranjero de Webhelp

La movilidad internacional ofrece oportunidades incluso en los tiempos más difíciles

Como empresa que antepone a las personas, no sólo nos esforzamos por disfrutar cada día, sino que también escuchamos a nuestros compañeros sobre cómo desean vivir sus carreras. Trasladarse a un nuevo país para iniciar una carrera internacional siempre es un gran reto, especialmente en plena crisis global.
En Webhelp, impulsar la innovación es parte de nuestro ADN. Por eso nos hemos propuesto hacer que la movilidad internacional siga siendo una experiencia posible, segura y agradable. Hemos desarrollado nuestro programa de Work Abroad (Trabajo en el Extranjero) pensando en vosotros – compañeros que quieren explorar nuevas culturas y oportunidades profesionales y futuros Webhelpers que sueñan con un nuevo comienzo.
El programa de Work Abroad es parte de nuestra nueva web. Así que, vamos a sumergirnos en las características y funcionalidades que te acercarán al estilo de vida que siempre has soñado.

Averigua con qué país coincides

¡Conoce a nuestro Job Matcher interactivo! Este divertido quiz es lo primero que verás cuando llegues a nuestra página de Work Abroad (Trabajo en el Extranjero). Tu viaje internacional comienza respondiendo a 3 simples preguntas. Utilizamos un rápido algoritmo que te emparejará con el país más adecuado según tus preferencias personales y objetivos profesionales. ¡Puede que más de un país sea tu alma gemela! Así que, diviértete y repite el test tantas veces como quieras.

Descubre cómo es trabajar en el país que has elegido

Ya tienes una idea de dónde te gustaría vivir los próximos 12 o 24 meses o tal vez toda tu vida. Así que, ¡hagamos un rápido viaje a ese destino de ensueño!

Hemos realizado una encuesta con gente que trabaja con nosotros, con antiguos compañeros e incluso con empleados de otras empresas. ¿Por qué? Para tener una idea real de lo que es trabajar en el país que te gustaría llamar hogar.
La sección de destino se refiere principalmente al sentimiento general de los empleados dentro de una determinada región. Sin embargo, aquí es donde verás las posiciones abiertas disponibles en Webhelp en el país que has elegido. Asimismo, desde esta sección puedes seleccionar la ciudad (site) donde operamos.
También recogimos datos de varias fuentes fiables, y recomendamos un presupuesto mensual basado en tu salario en Webhelp en relación con el coste de la vida en el país elegido. De esta manera, puedes planificar mejor las actividades de ocio y las necesidades comunes.

¡Aventúrate en tu ciudad favorita!

Obtener información sobre un país es genial. Pero básicamente vivirás en una ciudad mientras trabajas en el extranjero. Para proporcionarte información precisa y relevante, trabajamos estrechamente con expatriados que viven en las ciudades donde operamos.
Todo el contenido fue escrito, editado y revisado por múltiples miembros de nuestros equipos creativos y de recursos humanos locales, con la ayuda y la aportación de nuestros agentes expatriados.
Aquí es donde también anunciamos nuestras posiciones abiertas a nivel internacional para nuestras sedes. Así que, cuando sientas un trabajo disponible como una coincidencia, aplica y nos pondremos en contacto contigo en unos pocos días, si no horas.

Saluda a tu nuevo estilo de vida

Nos esforzamos por ofrecerte una visión realista de lo que puedes esperar mientras trabajas en el extranjero en Webhelp. Para crear este contenido, entrevistamos a docenas de nuestros compañeros expatriados. De este modo tendrás una visión del país a través de sus ojos y experiencias.
Nuestro equipo de rodaje también hizo un esfuerzo extra. ¡Literalmente! Volaron a nuestras sedes para capturar la vibración de la ciudad y la cultura de nuestra oficina. ¡Sigue a nuestros Webhelpers y te mostrarán auténticas experiencias y algunas impresionantes vistas de su segundo hogar! Por ejemplo, descubre cómo Denisz de Ucrania trabaja y vive en Barcelona.

En caso de duda, contacta con nuestros amables embajadores

Pero ¿qué pasa si todavía estás indeciso sobre el destino elegido? Nuestros compañeros de alrededor del mundo estarán encantados de responder a todas sus preguntas relacionadas con el coste de vida, traslado, posiciones abiertas y mucho más.
También hemos adoptado un enfoque único con nuestra sección de preguntas frecuentes. Poniendo a nuestra gente en el centro de lo que hacemos, hemos dividido nuestras preguntas frecuentes en 3 partes: Tu vida, tu carrera y tu aventura. Al leer las respuestas sentirás que son personales y transparentes.

Estate atento para conocer a nuestros Webhelpers

Creemos en una cultura de trabajo atractiva. Y nuestros Webhelpers son los mejores embajadores para reforzar nuestros valores. Próximamente, nuestra nueva sección del blog presentará «la persona detrás del trabajo». Descubrirás cómo es empezar y avanzar en tu carrera con nosotros, cómo prosperar cuando se falla o cómo tener éxito cuando se lucha. ¡Todo desde el punto de vista personal de nuestros Webhelpers!

Durante los últimos 20 años, hemos prosperado en circunstancias difíciles y nos hemos esforzado por ayudar a nuestra gente a alcanzar sus objetivos. A pesar de la pandemia actual, sabemos que la movilidad internacional es crucial para el crecimiento de la empresa y la satisfacción de los empleados. ¡Te animamos a explorar nuestras oportunidades en el extranjero y a soñar más lejos que nunca!


Procedures

01 – List of Webhelp entities bound by the Privacy Policy : last edit 22/10/2019

02 – Definitions for privacy and security procedures : last edit 17/01/2019

03 – Data Protection Organisation and Governance : last edit 17/01/2019

04 – Privacy awareness and training program : last edit 17/01/2019

05 – Controller – Procedure for handling data subjects complaints : last edit 17/01/2019

06 – Processor – Procedure for handling data subjects complaints : last edit 17/01/2019

07 – Audit procedure : last edit 17/01/2019

08 – Personal Data Breach Notification : last edit 19/01/2019

09 – Data Protection Impact Assessment : last edit 17/01/2019


Privacy Policy – BCR

Download the full document here – Privacy Policy – BCR

At Webhelp, we believe that protecting Personal Data is not only a matter of security or compliance with a particular legal framework, but is a matter of individual and organisational commitment. Disclosing and sharing Webhelp standards through this Privacy Policy (hereinafter, the “Privacy Policy”) is of the utmost importance regarding the Data Subjects` legitimate expectations about how their Personal Data is Processed.

In the course of its activities, Webhelp processes both internal and Client Personal Data. In this respect, Webhelp protects the Personal Data it processes on its own behalf and on behalf of its Clients by the implementation of appropriate technical, physical and administrative measures and controls. Such controls shall ensure that the whole organisation is Processing Personal Data in a consistent manner, disregarding the nature and/or place of Processing.

This approach is particularly important due to the diversity of activities Webhelp covers on behalf of its Clients. As a consequence of the above and taking into consideration standards, regulations and laws applicable in the field of data protection, andthe requirements introduced by the European Regulation 2016/679 adopted on 27th April 2016 (hereinafter, the “EU Regulation”)

Webhelp will process data in accordance with the following principles:

  • Lawfulness–Personal Data shall be collected and Processed with the Data Subject having given consent to the Processing or when Processing is legitimate or necessary in accordance with Applicable Data Protection Legislation;
  • Fairness–Personal Data Processing shall take into account the specific circumstancesand context in which such Personal Data is Processed;
  • Transparency-Information and communication relating to the Processing of Personal Data shall be easily accessible, easy to understand, clear and in plain and simple language;
  • Purpose limitation–Personal Data shall be collected for specified, explicit and legitimate purposes and not further Processed in a manner that is incompatible with those purposes;
  • Data minimisation–Collected Personal Data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are Processed
  • Accuracy –Personal Data shall be accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that Personal Data that is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without undue delay;
  • Storage limitation –Personal Data shall be kept in a form which permits identification of Data Subjects for no longer than is necessary for the purposes for which the Personal Data is Processed or any other lawful retention;
  • Integrity and confidentiality –Personal Data shall be Processed in a manner that ensures appropriate security of the Personal Data, including protection against unauthorised or unlawful Processing and against accidental loss, destruction or damage, using appropriate technical, physical and administrative measures;

Through this Privacy Policy Webhelp intends to share and specify the detail and the principles applicable to all Webhelp Entities and provide certain group-wide standards allowing the implementation of the Privacy Policy. Furthermore, Webhelp may make available specific, local or sectorial policies. Should there be a contradiction between this Privacy Policy and such specific, local or sectorial policies, the terms of the Privacy Policy shall prevail.

As the Privacy Policy aims at ensuring an adequate and consistent approach throughout the entire Webhelp organisation regarding Personal Data Processing, exceptions which could result from applicable legislations are not reflected in this Privacy Policy. As a consequence, local legislation shall be considered as an enforceable exception to this Privacy Policy and will be recorded accordingly.


Adoption of the Organization Model of Legislative Decree 231/2001

The Model represents, in accordance with Art. 6, paragraph 1, lett. a) of the Decree, an act issued by the governing body of WEBHELP PAYMENT SERVICES ITALIA SRL and constitutes the company’s internal regulations which are binding on it.

WEBHELP PAYMENT SERVICES ITALIA SRL believes that the adoption of the Model constitutes, beyond the legal requirements, an additional valid instrument to raise awareness among directors, employees, colleagues and partners, and encourage them, in carrying out their own activities, to act in a lawful, upright and transparent manner in line with the ethical and social values which inspire the company in pursuing its own corporate object.


Customer Complaints

Webhelp Payment Services and its staff work tirelessly to ensure that it permanently provides you with the best quality service, advice and attention. However, despite our vigilance, dissatisfaction or difficulties can sometimes occur.

In these circumstances, you can make your complaint in accordance with article L.133-45 (French Monetary and Financial Code), following a special procedure.

Download information about this procedure

Customer Complaints

Webhelp Payment Services and its staff work tirelessly to ensure that it permanently provides you with the best quality service, advice and attention. However, despite our vigilance, dissatisfaction or difficulties can sometimes occur.

In these circumstances, you can make your complaint in accordance with article L.133-45 (French Monetary and Financial Code), following a special procedure.

Download information about this procedure

Accreditations

Webhelp Payment Services is accredited to carry out a range of actions including international debt recovery for and on behalf of our clients .

Webhelp Payment Services is authorised as a Payment Institution by the French Prudential Supervisory Authority (ACPR*). Thanks to our status of Payment Institution we are able to operate across the European Economic Area.

Webhelp Payment Services is also registered with ORIAS*, the unique register of intermediaries, as an insurance intermediary.

*N° Code Interbancaire (CIB) : 16518E – Insurance intermediary registration number ORIAS: 12 064 847


Webhelp Recruitment Privacy Policy

Webhelp Recruitment Privacy Policy

At Webhelp, we believe that protecting Personal data is not only a matter of security or compliance with a particular legal framework but is a matter of individual and organisational commitment. Disclosing and sharing Webhelp standards within the recruitment process through this Recruitment Privacy Policy (hereinafter, the “Privacy Policy”) is of the utmost importance regarding the Data Subjects’ legitimate expectations about how their Personal Data is processed.

This Webhelp Recruitment Privacy Policy is part of the Webhelp’s Privacy Policy. In case of contradiction, the Webhelp’s Privacy Policy’s measures shall prevail.

1. General principle
Any Personal Data shared with Webhelp when applying for a position will only be collected for our recruitment process and will only be used for this purpose. We may need to share your Personal Data, such as your Identification data, life related data or any other information you will provide us. Such Personal Data may be shared with our clients and/or with other entities of the Webhelp group. In such case, any transfer will be made under strict binding corporate agreements, including EU standards clause or Binding Corporate Rules. Such documents are available on request. For some particular positions, we may need to carry out automated decision-making.

You have the right to access to your data, to lodge a complaint with a supervisory authority or to request rectification, erasure of personal data, restriction of processing concerning you, to object to processing as well as the right to data portability. In any case, you can contact our Data Protection Officer.

2. Personal data we may acquire from you
We may collect and process the following Personal Data:

Information you give us by completing forms or surveys on our Website webhelp.com. We may also collect information when you let us know about an issue on our Website. Quotes under these forms are here to remind you about your rights on your Personal Data, as stated hereinafter.
If you contact us, we may keep a report of this correspondence and we may record our communications for quality and training’s purposes.
Details about your visits on our website -including your browsing Data, your path, your browsing language, your localisation Data or other communication’s information- and the resources you have access to.

3. How long will we store your personal data?
We will retain all data related to your application for two years unless (1) it becomes clear that an offer of employment will not be made, or unless (2) you instruct us differently.

We will store connection Data we collect from your visit (cookies) to our website for 13 months, except for Data that have been anonymised in accordance with applicable legislation.

4. Why do we collect your personal data?
Any Personal Data shared with Webhelp when applying for a position will only be collected for our recruitment process and will only be used for this purpose.

When using our Website, the collection of your Data helps to make our website as efficient as possible and allows you to access the interactive functions of the website. Such as to :

Estimate our audience’s size and the way they use our Website.
Store information about your preferences and therefore personalise our Website depending on your personal interests.
Improve your searches.
Recognise you when you return to our Website.
Maximise professional information and share with you information about our latest opportunities corresponding to your profile, as long as you gave your consent to receive such information. We may also use your Data to inform you about changes and developments of our service.
When you share Personal Data of another person with us, you confirm that they provided their consent for you to act on their behalf and that they were informed about our identity and the purposes of their Data processing.

5. How do we collect your personal data?
In addition to the elements mentioned in our Website Privacy Policy, Recruitment process will require Webhelp to collect data when such data is shared with us.

This an happen when you share it directly with us or when third party provide us information about you. This can happen for example when you send provide us you CV, interviews or when we take references.

6. Cookies policy
We can get information about your general use of the Internet by using cookies (a small file stored on your device’s hard drive). Cookies help us improve our Website and provide a more personalised and improved experience. For this purpose, we have implemented technical measures enabling us to collect your Data through your IP address and cookies. That is why we can gather your information, such as your IP address, your browser or your operating system for the administration of the system, the improvement of our Website and to make reports (for example through aggregated information). We take all the useful cautions to share only statistical Data about actions and browsing behaviours of our users that do not enable an individual’s identification.

If you would like to remove cookies, please go your browsing’s instructions to localise the file or the folder where Data is stored.

You can refuse to accept cookies by activating the parameter enabling you to refuse cookies’ installation. However, if you choose this parameter, some parts of our Website might not be accessible to you. If you do not adjust your browser’s parameters so that it refuses cookies, our system will send cookies when you connect to our Website.

We also have links to social networking such as, but not limited to Twitter, Facebook and LinkedIn. These are third party websites, we shall not be held responsible of the Data they collect. We invite you to read more about their Privacy Policy :

Twitter
LinkedIn
Facebook

7. Sharing personal data with third parties
In order to provide you with the best recruitment process, we sometimes need to share your Data within the Webhelp group. In some cases, we can share your Data with third parties, especially with our technical or HR partners and sometimes with our clients. We will share your Data only with partners demonstrating sufficient guarantees regarding the implementation of appropriate technical and organisational measures to respect your rights and keep your Data safe.

Subject to your previous agreement, we will sometimes share your contact details so that you receive information’s message about latest positions likely to interest you from our partners. These messages can take the shape of a mail, a phone call, a fax, an email or some other electronic messaging services. By providing your fax or phone number or your email address, you accept to be reached through these methods for the purposes to which you specifically gave your consent. If you do not want to receive any information from us, please click here.

We may share your Data with third parties (1) In case of selling or purchase of one of our entities (2) If we or all of our assets are acquired by a third party (3) If we have to divulgate or share your contact details in case of any legal obligation (4) To protect our rights, property and safety or our users (5) In case of information’s exchange with other companies and organisations for the purpose of preventing fraud.

8. Where do we store your personal data and how do we protect it?
Any information you provide us is stored on our secure servers. Your Personal Data is stored in the European Economic Space but can also be transferred or stored in a place out of the European Economic Space or within the Webhelp group. It can be processed by people out of the European Economic Space working for us or for one of our providers and partners. By consenting to give your data, you agree to this transfer (that can include transfers to countries where the legislation is less protective than it is in the European Economic Space), this storage or this processing. We take all reasonable measures to insure that your Data is being processed in a secure way and in accordance with this Privacy Policy.

Unfortunately, sending information on the Internet is never completely secure. Although we do our best to protect your contact details, we cannot guarantee the security of the Data delivered on our Website. As soon as we receive your details, we use strict proceedings and safety measures to prevent any illegal access to your Data.

9. Your rights
At Webhelp, we are committed to upholding the rights granted by Data Protection law. The information below will enable you to carry out your rights. You can make a request through all the means indicated in the contact section or by using our online form.

Right to access your Personal Data: You have the right to be informed about whether your Personal Data is being processed by Webhelp or its partners. If this is the case, we will explain how these partners use your Data and we will let you know about the purposes of the processing, what kind of Data is being processed, to whom and where your Data is being shared, for how long it is stored and if your Data is being subject to an automated individual decision-making. You can also ask us to provide a duplicate of your Data, this could lead to reasonable fees payment based on the potential administrative cost we could have. These fees will not be enforced if we share your Data through your right to data portability.
Right to rectification: Having accurate Data is essential to us. That is why we will rectify your inaccurate Data in the shortest timescale possible.
Right to erasure (« right to be forgotten”): Apart from where there are opposing measures, we will erase your Data in order to comply with our legal obligations, especially when your Data is no longer required, or when you request deletion.
Right to restriction of processing: You can ask Webhelp to restrict your Personal Data processing if you consider that your Personal Data is inaccurate or if you ask us for the erasure of your Personal Data. Moreover, you can ask us to restrict processing if you have the right to object to this processing.
Right to portability: You can receive your Personal Data in a structured, commonly used and machine readable format as long as the processing is carried out by automated means. When technically possible, you can have your Personal Data directly transmitted to another controller.
Right to object: In some circumstances and on grounds relating to your particular situation, you have the right to object to processing of your Personal Data. When you make this request and that it complies with law, we will not process your Data unless we demonstrate that it is necessary for the performance of a task carried out in the public interest that would prevail on your fundamental rights. We can also process your Personal Data if it is necessary to noticing, exercise or defence of legal rights. If you do not want to receive opportunities from us, please click here.
Right to lodge a complaint: If you think that Webhelp does not respect this Privacy Policy or that your rights granted by law are not rightly ensured by Webhelp, you have the right to lodge a complaint to a Data Protection Authority. In all cases, do not hesitate to contact our Data Protection Officer at the following address: privacy@webhelp.com.
Finally, we will take all reasonable measures to notify to every recipient of Personal Data every rectification or erasure or this Personal Data or every restriction of processing, unless such a notification turns out to be impossible or demands disproportionate efforts.

10. Changes linked to our privacy policy
Any major change that we will make in this Webhelp Recruitment Privacy Policy in the future will be posted on this page. If this change turns to be substantial, we commit to inform you about it as soon as possible by using reasonable means.

10. Governing legislation
Unless otherwise required by any applicable law, any difficulty, claim or litigation generated by or in relation with the present terms and conditions shall be settled according to French laws. French jurisdictions are fully and solely competent to hear of any legal dispute rising out of these terms and conditions.

11. Contact
If you have any questions about this privacy policy and how we use your personal data, please contact us at the following email address: privacy@webhelp.com.

Or write to our Data Protection Officer at the following address:

Group Data Protection Officer
Legal and Compliance Department
161 rue de Courcelles
75017 – PARIS
FRANCE


Website Privacy Policy

At Webhelp, we believe that protecting Personal data is not only a matter of security or compliance with a particular legal framework but is a matter of individual and organisational commitment. Disclosing and sharing Webhelp standards through this Privacy Policy (hereinafter, the “Privacy Policy”) is of the utmost importance regarding the Data Subjects’ legitimate expectations about their Personal Data is processed.

This website Privacy Policy is part of the Webhelp’s Privacy Policy. In case of contradiction, the Webhelp’s Privacy Policy’s measures shall prevail.

This website Privacy Policy is the basis of all Data processing we will perform with the Personal Data you provide to us through this website https://webhelp.com and its domains and all the URL addresses that could replace it in the future (hereinafter the “Website”), as well as all the searches you make on this website and/or every use of the Website by any operator connected to the Website (hereinafter the “User”).

1. Personal data we may acquire from you
We may collect and process the following Personal Data:

Information you give us by completing forms or surveys on our Website www.webhelp.com. We may also collect information when you let us know about an issue on our Website. Quotes under these forms are here to remind you about your rights on your Personal Data, as stated hereinafter. You can change your mind at any time by clicking the unsuscribe link in the footer of any email you receive from us.

If you contact us, we may keep a report of this correspondence and we may record our communications for quality and training’s purposes.

Details about your visits on our website -including your browsing Data, your path, your browsing language, your localisation Data or other communication’s information- and the resources you have access to.

2. How long will we store your data?
We will store Data we collect from your visit to our website for 13 months, except for Data that have been anonymised in accordance with applicable legislation.

However, in some situations we may store your Data for longer periods, including (i) as long as your account is open and until its closure (ii) during the duration stated in the services’ agreement between you and Webhelp.

3. Why do we collect your personal data?
Your Data enables us to make sure that our Website is the most efficient possible and to allow you to take part to the interactive functions of the Website. Such as to:

Estimate our audience’s size and the way they use our Website;
Store information about your preferences and therefore personalise our Website depending on your personal interests;
Improve your searches and our Website;
Recognise you when you return to our Website;
Maximise commercial information and share with you information about our products and services corresponding to your personal interests, as long as you gave your consent to receive such information. In certain circumstances, your Data allows us to fulfill our obligations in relation to a contract between us and you. (for example, executing an order or service, sending documentation, etc. We may also use your Data to inform you about changes and developments of our service.
When you share Personal Data of another person with us, you confirm that they provided their consent for you to act on their behalf and that they were informed about our identity and the purposes of their Data processing.

4. How do we collect your data?
In addition to the elements mentioned in paragraph 1 – Data that we may acquire from you- we have implemented technical measures enabling us to collect your Data through your IP address and cookies. That is why we can gather your information, such as your IP address, your browser or your operating system for the administration of the system, the improvement of our Website and to make reports (for example through aggregated information). We take all the useful cautions to share only statistical Data about actions and browsing behaviours of our Users that do not enable an individual’s identification.

5. Cookies policy
For the same reason, we can get information about your general use of the Internet by using cookies (a small file stored on your device’s hard drive). Cookies help us improve our Website and provide a more personalised and improved service.

If you would like to remove cookies, please go your browsing’s instructions to localise the file or the folder where Data is stored.

You can refuse to accept cookies by activating the parameter enabling you to refuse cookies’ installation. However, if you choose this parameter, some parts of our Website might not be accessible to you. If you do not adjust your browser’s parameters so that it refuses cookies, our system will send cookies when you connect to our Website.

We also have links to social networking such as Twitter, Facebook and LinkedIn. These are third party websites, we shall not be held responsible of the Data they collect.

We invite you to read more about their Privacy Policy :

Twitter
LinkedIn
Facebook

6. Sharing personal data with third parties
In order to provide you with the best service, we sometimes need to share your Data within the Webhelp group. In some cases, we can share your Data with third parties, especially with our technical or commercial partners. We will share your Data only with partners demonstrating sufficient guarantees regarding the implementation of appropriate technical and organisational measures to respect your rights and keep your Data safe.

Subject to your previous agreement, we will sometimes share your contact details so that you receive information’s message about services and products likely to interest you from our partners. These messages can take the shape of a mail, a phone call, a fax, an email or some other electronic messaging services. By providing your fax or phone number or your email address, you accept to be reached through these methods for the purposes to which you specifically gave your consent. If you do not want to receive any marketing information from us, please click here.

We may share your Data with third parties :

In case of selling or purchase of one of our entities or goods, we can share your contact details to the potential seller or purchaser of these entity or goods ;
If we or all of our goods are acquired by a third party, all the contact details we store will be therefore transferred ;
If we have to divulgate or share your contact details in case of any legal obligation ;
To protect our rights, property and safety or our consumers ;
In case of information’s exchange with other companies and organisations for the purpose of preventing fraud and reducing the credit risk.

7. Where do we store your personal data and how do we protect it?
Any information you provide us is stored on our secure servers. Your Personal Data is stored in the United Kingdom but can also be transferred or stored in a place out of the European Economic Space or within the Webhelp group. It can be processed by people out of the European Economic Space working for us or for one of our providers and partners. By consenting to give your contact details, you agree to this transfer (that can include transfers to countries where the legislation is less protective than it is in the European Union), this storage or this processing. We take all reasonable measures to insure that your Data is being processed in a secure way and in accordance with this Privacy Policy.

Unfortunately, sending information on the Internet is never completely secure. Although we do our best to protect your contact details, we cannot guarantee the security of the Data delivered on our Website; sending this is at your own risk. As soon as we receive your details, we use strict proceedings and safety measures to prevent any illegal access to your Data.

8. Your rights
At Webhelp, we are committed to upholding the rights granted by Data Protection law. The information below will enable you to carry out your rights. You can make a request through all the means indicated in the contact section or by using our online form.

Right to access your Personal Data – You have the right to be informed about whether your Personal Data is being processed by Webhelp or its partners. If this is the case, we will explain how these partners use your Data and we will let you know about the purposes of the processing, what kind of Data is being processed, to whom and where your Data is being shared, for how long it is stored and if your Data is being subject to an automated individual decision-making. You can also ask us to provide a duplicate of your Data, this could lead to reasonable fees payment based on the potential administrative cost we could have. These fees will not be enforced if we share your Data through your right to data portability.

Right to rectification – Having accurate Data is essential to us. That is why we will rectify your inaccurate Data in the shortest timescale possible.

Right to erasure (“right to be forgotten”) – Apart from where there are opposing measures, we will erase your Data in order to comply with our legal obligations, especially when your Data is no longer required, or when you request deletion.

Right to restriction of processing – You can ask Webhelp to restrict your Personal Data processing if you consider that your Personal Data is inaccurate or if you ask us for the erasure of your Personal Data. Moreover, you can ask us to restrict processing if you have the right to object to this processing.

Right to portability – You can receive your Personal Data in a structured, commonly used and machine readable format as long as the processing is carried out by automated means. When technically possible, you can have your Personal Data directly transmitted to another controller.

Right to object – In some circumstances and on grounds relating to your particular situation, you have the right to object to processing of your Personal Data. When you make this request and that it complies with law, we will not process your Data unless we demonstrate that it is necessary for the performance of a task carried out in the public interest that would prevail on your fundamental rights. We can also process your Personal Data if it is necessary to noticing, exercise or defence of legal rights.

If you do not want to receive marketing information from us, click here.

Right to lodge a complaint – If you think that Webhelp does not respect this Website Privacy Policy or that your rights granted by law are not rightly ensured by Webhelp, you have the right to lodge a complaint to a Data Protection Authority. In all cases, do not hesitate to contact our Data Protection Officer at the following address: privacy@webhelp.com

Finally, we will take all reasonable measures to notify to every recipient of Personal Data every rectification or erasure or this Personal Data or every restriction of processing, unless such a notification turns out to be impossible or demands disproportionate efforts.

9. Changes linked to our website privacy policy
Any change that we will make in this Privacy Policy in the future will be posted on this page. If this change turns to be substantial, we commit to inform you about it as soon as possible by using reasonable means.

10. Contact
If you have any questions about this privacy policy and how we use your personal data, please contact us at the following email address: privacy@webhelp.com.

Or write to our Data Protection Officer at the following address:

Group Data Protection Officer
Legal and Compliance Department
161 rue de Courcelles
75017 – PARIS
FRANCE