Join the More Movement!

Our goals:

• Hire 15% recruits via impact hiring in 2025 [12+% achieved in 2022]
• Reach 40% women in Leadership Team by 2025 [28% in 2022]
• Maintain or exceed our 2021 DEI Index in Your Call (8,06/10) [8,3/10 achieved in 2023]

#MoreForPeople 2022/2023 highlights::

• Webhelp received a special mention from the jury in the ESG Category at the 2023 EY Risk Transformation awards for its global Impact Sourcing program as part of a robust risk mitigation strategy to attract talent.
• In 2023, Webhelp #Algeria becomes the first organization in Algeria to obtain the Best Place to Work for Women certification.
• In 2022, Webhelp ranked #1 amongst CX providers in GSA’s Social Value Leaderboard for its commitment to driving impact standards across the CX space.
• In 2022, Webhelp was named a Leading Impact Sourcing Provider by the IAOP and the Rockefeller Foundation, at the 2022 Global Impact Sourcing Awards.
• In 2022, we launched our Break the Bias campaign for International Women’s Day as well as our Women @ Webhelp global program.

Check out the #MoreForPeople Pillar on our Map of Impact to see more of our diversity, equity & inclusion achievements.

Our goal:

We have committed to the SBTi in 2022 and we are currently working on establishing our new Carbon Footprint reduction targets, in line with the SBTi standards. Stay tuned!

#MoreForPlanet 2022/2023 highlights:

• Webhelp improved its CDP rating, the globally recognized climate disclosure system, moving from a D to a B- (in 2022, published early 2023).
• On World Environment Day 2023, Webhelp committed to phase out single-use plastic from its sites by the end of the year.
• The first Webhelp Madagascar building in Antananarivo is the very first contact center in the country to be equipped with solar panels in 2023 preventing the emission of 94 tons of CO2e yearly.
• In 2023, Webhelp Spain new Headquarters in Barcelona achieved the highest score as LEED Platinum, an international sustainability certification.
• In 2022, Webhelp Greece opened its new bioclimatic office in the center of Athens, reducing its emissions by 70% compared to traditional buildings.
• Since 2022, Webhelp UK is switching to 100% LED on the Derby site, reducing energy consumption up to 80% and increasing lights’ lifespan by up to 5 times.

Check out the #MoreForPlanet Pillar on our Map of Impact to see more of our environmental achievements.

We respect and believe in human integrity by committing to high ethical standards vis-à-vis ourselves and others, through our Code of Conduct, respect of data protection rules and expectations we consistently have towards our clients and suppliers. Integrity has been at the heart of our values since the beginning of Webhelp.

Code of Ethical Business Conduct
Antibribery Policy
Privacy policies and BCRs
Vigilance plan

Our goal:

Enrol 100% of our suppliers in our Sustainable Procurement Program by 2025

#MoreForProgress 2022/2023 highlights:

• We are extremely proud that, in April 2023, the Webhelp Group (covering all our 60+ countries) was awarded the silver medal in the Ecovadis Sustainability Rating, an upward move from bronze last year (+15 points).
•  In February 2022, the CNIL approved Webhelp’s Binding Corporate Rules (BCR).

Check out the #MoreForProgress Pillar on our Map of Impact to see more of our ethics, certifications and supply chain achievements.

Launched in May 2020, Think Human Foundation’s mission is to empower youth through training on digital literacy and the social and emotional skills needed to find their place in their life and the professional world in all the countries where the Webhelp Group operates.

Our goal:

Impact 15 000 young people every year through training on digital and soft skills by 2025 through Think Human Foundation [7,900 youths impacted in 2022]

Discover all the initiatives on thinkhumanfoundation.org

Code of conduct

Check out the #MoreForPhilanthropy Pillar on our Map of Impact to see more of our team’s achievements across our footprint.