R Systems Europe Acquired by Webhelp Group

The Webhelp Group, parent company of Webhelp UK, has today announced the acquisition of R Systems Europe. R Systems Europe provides knowledge intensive technical support, innovative support in logistics processes and CRM solutions. The company is headquartered in Enschede, Netherlands with a branch office in Metz (France), providing customer contact solutions in more than eighteen languages to international customers.

Webhelp, a leading international customer experience management organisation, has made a number of acquisitions over the past 18 months, including the acquisition of SNT (now Webhelp Netherlands) and HEROtsc (now Webhelp UK).

The acquisition of R Systems Europe is the first in the technical support niche. R Systems Europe will significantly boost the Webhelp profile in the consumer electronics segment with proven success in the shared services model and multilingual support from one location. 

David Turner, CEO Webhelp UK: "Our customers will benefit from the expertise in tech support and the software based solutions developed by R Systems Europe. With this acquisition, we extend our leading market position and strengthen our geographical footprint in the Netherlands to optimally service our current and future customers in more than 18 different languages."

R Systems Europe will fall under management of Webhelp Netherlands; Gert-Jan Morsink will be named CEO and Thomas Blankvoort will join the management team in the capacity of business development. The local management team will remain in place to facilitate the growth opportunities and share knowledge of collective services and reverse logistics solutions.


Webhelp comes top in prestigious French technology ranking

Webhelp UK’s parent company, Webhelp Group, a leading European company for outsourced customer experience management (CEM), has come out on top in the recent Deloitte In Extenso Technology Fast 50 list. 

The company ranked highly in two groups; first in Ile-de-France and second in France in the “mid-cap companies” category of the industry acclaimed list. 

The Fast 50 list rewards high-growth technology companies and is based on the percentage of growth achieved in turnover during the last five years, from 2009 to 2013. Over that period, Webhelp Group notched up a remarkable 300 per cent growth.

Frédéric Jousset, Webhelp Group founder and co-chairman, said: “Over the last few years, our group has recorded the fastest growth in their segment, with a turnover that has trebled in five years. This significant expansion results from our capacity to innovate in diversifying our range of services. 

“It is also due to our global external growth strategy that led us to purchase three overseas companies over an 18-month period, making Webhelp Group one of the standard-bearers on the French and European market of outsourced Customer Experience Management”.

Ariane Bucaille, Associate Manager Technology Fast 50 Deloitte, added: “A token of confidence from the investors and the market, Deloitte’s Technology Fast 50 ranking gives further evidence of the dynamism and capacity for innovation of businesses headquartered in France. 

“We believe that technology companies, such as Webhelp, will be the spearheads of tomorrow’s economy and the catalysts of a growth dynamic capable of creating jobs and value.”

It is the second time that Webhelp Group ranks first in the Deloitte in Extenso Technology Fast 50 list. In 2009, the Group had won the Fast 5 award, part of the Technology Fast 50 ranking.

Over the last 12 years, Technology Fast 50 has promoted and encouraged the development of companies that combine innovation and growth in the field of cutting-edge technology.