Webhelp selected by Unilever to deliver European customer contact services

FALKIRK, July 13, 2016 - Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe.

The contract will see Webhelp handling the day to day management of the customer voice, email and whitemail communications for around 400 of Unilever’s consumer brands from sites in the UK, France, Germany, Netherlands and Italy.

Olivier Duha, co-founder of Webhelp said: “This is a terrific contract for Webhelp and it is a real coup for us to be able to add such an illustrious brand name as Unilever to our growing list of leading global clients. Webhelp’s ability to offer a consistently high quality customer experience across a wide range of geographies and languages has been a key factor in our ability to secure this contract with Unilever.”

Michael Zarri, European CEC Lead for Unilever, said: “We are committed to ensuring our consumers can enjoy great levels of service whether they are contacting us with a query or a complaint across all channels. We have chosen to partner with Webhelp because we believe their values align with ours and they have the ability to deliver excellent consumer engagement services across their European estate. This gives us the confidence that our consumers will have a great experience wherever they are based.”

This latest contract win follows a period of exciting and sustained growth for Webhelp. In the last 12 months the outsourcer has secured partnerships with online retailing giant, Shop Direct and leading European low cost airline, easyJet, among others. There have also been a number of recent acquisitions made possible by the support of new major shareholder, investment fund, KKR, including the recent purchase of top Scandinavian firm Go Excellent.

Webhelp has seen revenues grow by 250% in the last four years and turnover in 2016 is expected to top US$1bn.

ENDS

For more information please contact:

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com


Webhelp Names IADVIZE As The Overall Customer Experience Challenge Winner At VIVA TECHNOLOGY 2016

PARIS, July 7, 2016 - Webhelp has announced the winners of the six customer experience challenges set by the outsourcer, as well as the overall customer experience challenge winner, at the inaugural Viva Technology summit in Paris last week.

Webhelp set six challenges it believes will shape the future of the customer experience industry. Companies were invited to submit their responses to these challenges, with 50 pioneering startups from USA, Canada, France, Spain, Netherlands, Iceland, Denmark and the UK, being invited to join Webhelp at their customer experience lab at Viva Technology.

A panel of experts, including venture capitalists, Webhelp’s clients and senior Webhelp management, listened to these 50 companies pitch their ideas live at the summit. A winner in each of the six challenges was selected with one of those being named the overall customer experience challenge winner.

The six winners were:

* Alcmeon - Social selling – How to generate sales through social media?

* Aircall - Seamless omni-channel customer experiences – How to support seamless customer experiences?

* Serious Factory - Augmented and virtual realities in customer experience – How to enrich customer experience and create value?

* Ibbu by IAdvize - Uberisation – Is customer service next? – How to help traditional models to reduce costs and improve experiences?

* Recast.ai - March of bots – Is this the future of customer service?

* Diduenjoy? - Big data + customer experience – Big customer experience?

Ibbu by IAdvize scooped the overall award. Based in Nantes, France, IAdvize is as a conversational commerce platform established in 2010. The company now provides real-time customer engagement in 40 different countries.

Olivier Duha, Webhelp co-founder and president, said:

“At Webhelp we are constantly seeking the best people and the most innovative ideas to ensure we can continue to offer our clients the solutions to the customer experience challenges of tomorrow. The wealth of talent and innovation on display in our customer experience lab, thanks to these pioneering startups, was incredible and hugely exciting. Webhelp is delighted to be able to facilitate the bringing together of these new ideas with our clients and potential investors and we are grateful to Viva Technology for providing such a wonderful environment for us to host this in.”

ENDS

Press information:

For more information please contact

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com


Webhelp Announces Acquisition of CONTACT2VALUE

FALKIRK, July 6, 2016 – Webhelp, has today announced the acquisition of top Dutch customer experience firm Contact2Value.

Contact2Value is a specialist operator in inbound retention and outbound services and will enhance and expand Webhelp’s capabilities in these areas in the Dutch market.

This acquisition is part of the Group's strategy to actively pursue expansion geographically and ensure a range of consistently high quality services across a variety of geographies and languages.

contact2value ACQUISITION

Contact2Value is based in Hilversum, 25kms outside Amsterdam, and employs around 50 people. Both the facility and the people will become part of the Webhelp family and there are no job losses anticipated. In fact Webhelp believes this acquisition will provide opportunities for growth in the future with both existing and potential new clients.

This is the latest in a serious of exciting contract wins and acquisition announcements from the outsourcer.

Thomas Blankvoort, General Manager of Webhelp in the Netherlands, said: “This has been a phenomenal 12 months for Webhelp. We received a huge boost in February with the announcement that international investment firm KKR was to become our major shareholder. With their support and belief in us, we have been able to make this new acquisition, which will greatly strengthen our position in the Dutch market.”

Press information:

For more information please contact:

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com

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