Recognition for Dutch colleagues at Webhelp’s annual Star Awards

Webhelp celebrated the dedication and commitment of its colleagues at the company’s annual Star Awards on January 27th. Prizes were awarded to employees who have made a big difference for Webhelp. The management issued 13 awards.

Erwin Mekking, HR and Services Director: "The Star Awards are an excellent opportunity to reflect on what is important every day, recognition for our employees. They are the ones who talk to the customers every day with so much energy and enthusiasm. With the Star Awards we would like to acknowledge the effort of all the employees. Together we have made some great achievements last year. It was a fantastic night, truly everyone was a star."

The WebHELDEN 2016 are Richard Hak, Desiré de Rooij, Nathalie Buurma, Sabrina Schlingmann and Gea Oostergo. The winners in this category breathe the values of Webhelp and are an example for all their colleagues.

The winners in the category People Manager of the Year are Michael Noordwijk, Mark Wiering and Karima Benbouker. These winners are appreciated for their dedication, cooperation, collaboration and recognition of their employees.

In the category WOW! won: Gidn Hendriksen, Lieke Stuurop, Rasmus Geertsema and Judah Teunissen. They have shown that they go for the ‘extra mile’. They have managed to improve the process and results with innovate ideas.

Gidn Hendriksen, Client Advisor: "It is wonderful that Webhelp organizes the Star Awards. It ensures you, whether you win or not, that you are appreciated and recognized.”

Webhelp Star Awards 2017


Webhelp Announces Refinancing

Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m First Lien Term Loan Facilities. Pro forma for the new raise, the total First Lien Term Facilities are €635m.

The transaction optimises Webhelp’s financing structure by decreasing annual interest expense as well as providing strong liquidity for its next phase of growth and expansion.

Pricing of the existing €560m First Lien Term Loan Facility was reduced from a margin of 550bps to 425bps at Par from initial guidance of 450-475bps coupled with a lender fee of 0.25%.

Given the strong investor support, the size of the add-on was increased from €50m to €75m. Proceeds of the add-on repay the Company’s RCF borrowings and free up dry-powder for future acquisitions.

In addition, to better match its underlying cash flows, Webhelp was able to introduce a new £75m tranche.

The offering was very well received, achieving unanimous consent from the existing lenders and a very strong orderbook for the new money.

The debt facilities were originally syndicated in early 2016 when KKR became a new investor and financial partner to Webhelp. The terms of the refinancing demonstrate the soundness of the industry fundamentals, the relevance of Webhelp’s business model and the quality of its management team.

The transaction was arranged by KKR Capital Markets and Nomura.


Webhelp Announces Debt Refinancing

Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m First Lien Term Loan Facilities. Pro forma for the new raise, the total First Lien Term Facilities are €635m.

The transaction optimises Webhelp’s financing structure by decreasing annual interest expense as well as providing strong liquidity for its next phase of growth and expansion.

Pricing of the existing €560m First Lien Term Loan Facility was reduced from a margin of 550bps to 425bps at Par from initial guidance of 450-475bps coupled with a lender fee of 0.25%.

Given the strong investor support, the size of the add-on was increased from €50m to €75m. Proceeds of the add-on repay the Company’s RCF borrowings and free up dry-powder for future acquisitions.

In addition, to better match its underlying cash flows, Webhelp was able to introduce a new £75m tranche.

The offering was very well received, achieving unanimous consent from the existing lenders and a very strong orderbook for the new money.

The debt facilities were originally syndicated in early 2016 when KKR became a new investor and financial partner to Webhelp. The terms of the refinancing demonstrate the soundness of the industry fundamentals, the relevance of Webhelp’s business model and the quality of its management team.

The transaction was arranged by KKR Capital Markets and Nomura.


Roy Zaal shortlisted for the Young Sales Professional of the Year Award

Profielfoto-Roy-Zaal-300x300

Business Consultant Roy Zaal has been named as a finalist in the category Young Sales Professional in this year’s SMA (Sales Management Association) Awards.

The SMA Awards encompass three categories: Young Sales Professional, Senior Sales Professional and Commercial Director of the Year. Members of the SMA nominated sales talents last year. The key criteria are: authenticity, proven results, career development, sales vision and persuasiveness. After a challenging process, Roy Zaal has been shortlisted for the finals.

Recognition

Commercial Director Thiemo van Spellen says: "Getting into the finals of this prestigious event is a top performance. It is a wonderful way to recognize Roy’s personal growth and the results he and his team have made. This is also a great recognition for the development of the sales approach of Webhelp.”

The award ceremony

This year’s winners will be announced in a ceremony at the Grand Hotel Huis ter Duin on March 9th, attended by hundreds of sales professionals.


Webhelp Named as Key Partner for Global Food Sales Initiative Gourming

Webhelp has been selected as the financial transaction and customer experience partner for the new Gourming initiative, it was announced at the initiative’s launch in Paris.

Gourming, a name derived from Gourmet and Sourcing, is a B2B marketplace to allow small and medium artisan French food manufacturers and producers easier access to international markets to sell their products.

Webhelp is working with Gourming to remove two of the major barriers to small French producers successfully developing the global market for their products, and as such has become a key partner in the development of this marketplace.

Smaller businesses have traditionally struggled to match the customer experience standards offered by the larger companies. Through this initiative, Webhelp will be able to provide these businesses with access to customer contact channels, such as email, webchat and voice, which they would not be in a position to deliver to their customers independently.

Another major stumbling block for small and artisan producers has been the ability to transact through the systems and methods preferred by each different market. Through its partnership with Webhelp, Gourming is able to breach that difficulty and facilitate easy payments that will work for both buyers and sellers.

Gert-Jan Morsink, CEO Webhelp Netherlands and member of the board of Directors at Webhelp, explained: "The  launch of the Gourming platform confirms our vision: B2B marketplaces are an exceptional opportunity. Their success is based on the ability to build targeted partnerships and Webhelp is very pleased and proud to be a part of that journey. We will offer international payment services that are fully compliant and reliable and through this platform, smaller businesses will have the ability to access our award winning and renowned customer experience solutions. We are delighted to be able to support the exceptional businesses operating in the French food production market and are proud of our role in helping them to bring their products to a global customer base.”