Accreditations

Webhelp Payment Services is accredited to carry out a range of actions including international debt recovery for and on behalf of our clients .

Webhelp Payment Services is authorised as a Payment Institution by the French Prudential Supervisory Authority (ACPR*). Thanks to our status of Payment Institution we are able to operate across the European Economic Area.

Webhelp Payment Services is also registered with ORIAS*, the unique register of intermediaries, as an insurance intermediary.

*N° Code Interbancaire (CIB) : 16518E – Insurance intermediary registration number ORIAS: 12 064 847

 


Adoption of the Organization Model of Legislative Decree 231/2001

The Model represents, in accordance with Art. 6, paragraph 1, lett. a) of the Decree, an act issued by the governing body of WEBHELP PAYMENT SERVICES ITALIA SRL and constitutes the company’s internal regulations which are binding on it.

WEBHELP PAYMENT SERVICES ITALIA SRL believes that the adoption of the Model constitutes, beyond the legal requirements, an additional valid instrument to raise awareness among directors, employees, colleagues and partners, and encourage them, in carrying out their own activities, to act in a lawful, upright and transparent manner in line with the ethical and social values which inspire the company in pursuing its own corporate object.


Customer Complaints

Webhelp Payment Services and its staff work tirelessly to ensure that it permanently provides you with the best quality service, advice and attention. However, despite our vigilance, dissatisfaction or difficulties can sometimes occur.

In these circumstances, you can make your complaint in accordance with article L.133-45 (French Monetary and Financial Code), following a special procedure.

Download information about this procedure