Velanperintä

Me annamme perintäasiakkaillenne positiivisen velkajärjestelyohjelman yhdistämällä datan ja digitaalisen työtavan ihmiskontaktiin, ja luomme näin uusia ja kestäviä asiakassuhteita. Autamme teitä ymmärtämään maksamatta jättämisen takana olevat syyt ja teemme toimenpiteitä minimoidaksemme luotonsaajapäivänne. Luomme personoituja asiakasmatkoja käyttäen näitä menetelmiämme:

Asiantuntijatiimi

  • Oma B2B- ja B2C-velanperinnän hallinta
  • Asiantuntemusta useilta eri aloilta
  • Joustavat toimintamallit ja suuret, omat tiimit

Vakaa prosessi

  • Tiedonhallinta ja asiakasnäkemykset mahdollistavat jatkuvan kehityksen
  • Muokattu lähestymistapa yhdistelee inhimillistä kokemusosaamista ja tehokkaita digitaalisia työkaluja
  • Yhteisissä työmenetelmissä kolme tärkeää tekijää: yksittäisten edustajien tavoitteet sekä muuttuvat hinnoittelumallimme sovitettuna yrityksenne tarpeisiin

Erityisteknologia

  • Asiantuntemus laajan skaalan saapuvien- ja lähtevien toteutuksissa
  • Älykäs vuorovaikutus: yhteydenottoautomaatti- ja palautteen hallinta-alusta
  • Digitaalinen järjestelmä maksuille (etätyöskentely mahdollista)
  • Ohjaamon valvonta ja hälytys

Haluaisitko hyödyntää velanperintäpalveluitamme? Ota yhteyttä.

35+

vuotta kokemusta maksuista

1.5

miljardia euroa vastaanotettua käteistä per vuosi

1000

työntekijää Webhelpin maksupalveluissa

35

maan kattavuus

1

maksulaitos - ACPR-lisenssi

1

perintätoimisto (solvencia)

Omien merkittömien tuotteiden saatavien hallinta

  • Asiakkaan/toimittajan ulkoistuslaskutus
  • Maksamattomien velkojen ennaltaehkäisy
  • Monimaksumenetelmien perinnänhallinta
  • Sovittelu ja kirjeet
  • Myöhäisen maksun hallinta ja kaupallinen perintä

 

Sopuisa velanperintä (toimeksianto)

  • Ryhmän perintätoimisto
    • Solvencia
  • Ulosottomiehet

 

Velanperintä oikeuden määräyksellä

  • Lakimiesten ja ulosottomiesten verkosto
  • Ulosottomiehet

 

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Credit management

We provide end-to-end credit management services from order to cash to support your domestic or international markets.

We will help you to develop your sales, reduce your DSO and transform your fixed costs into variable costs. By suggesting appropriate payment methods (Transfer, SDD, Riba, payment plans) and payment terms (pre-payment, payment on due-date, recurring payment) you will find the right advice and support for your business.

We will help you to negotiate and manage your credit insurance policy on your behalf. You will benefit
from our:

People and Know-How

  • Credit management specialists help you to match sales and finance strategies
  • 25 languages that are covered through 7 offices in Europe and North America
  • Expertise in the fashion & luxury industry

Efficient Processes

  • Customer base screening, monitoring and credit insurance
  • Best practices in managing credit, payment and legal processes with a global approach adapted locally if necessary
  • Highly secure processes validated by our ISO 27001 certification

Infrastructure

  • Secured, collaborative platform dedicated to your brands and your clients
  • Support and availability 24/7
  • Fully integrated API solutions for invoices and payments.

35+

years of experience in payment

1.5

BILLION OF EUROS CASH-IN PER YEAR

1000

PEOPLE DEDICATED TO PAYMENT SERVICES

35

COUNTRIES COVERED

1

PAYMENT INSTITUTION - ACPR LICENCE

1

DEBT COLLECTION AGENCY (SOLVENCIA)

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People Services

We help you to identify, attract, recruit and train the talent your business needs. Benefit from our many years of experience in recruitment, training and development.

By tapping into these services, you will access the right talent with the perfect skills all supported by:

Our people:

• Recruitment and Training Experts with wide sector experience; FS, Retail, Travel, Telco & IT.
• Over 20 years’ experience in providing specialist Recruitment and Training services
• A large and versatile network of Training and Recruitment professionals

Our Processes:

• Established recruitment processes which support On-boarding, Personnel Recruitment, Employee Assignment and Headhunting
• Optimizing training contents and methods which match your unique individual company values and objectives
• Focussing on delivering exceptional people and measurable improvements in skills

Our Systems:

• Offer your company creative, fit for purpose, recruitment and training strategies
• The latest e-learning and e-recruitment systems
• Support companies of all sizes and scales including international businesses

Talk to us today about how Webhelp’s People services can help you.

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Customer Operations Services

We help you to understand, redesign and enhance customer experiences and journeys, using our agile labs and model offices to pilot user journeys and also process improvements. Integrating advanced technology, we establish a risk reduction to your commercials and your customers.

Our accounting and payroll services offer companies a wide-range of different possibilities, such as:

  • Accounts payable functions
  • Registering of bank statements
  • Accounts receivable functions
  • Reconciliations (Bank, VAT, balance sheet, supplier statement, etc.)
  • Payroll functions (pay slips, wage calculations, data base updating, vacation pay

Our people

  • Experts with wide sector experience; Banking, Financial Services, Retail, Travel, Telco & Logistics
  • Practitioner-led teams offering both advisory & interim support
  • Deep experience in multiple disciplines supporting customer management, operations design, transformation & technology

Our Processes

  • Agile & lean, prioritising the right change at the right time
  • Insight-qualified change management that work and inspire your people to guarantee measurable benefits
  • Service improvement programmes with outcome-based commercials

Our Systems

  • Technology-agnostic with flexible delivery
  • Established ‘Test & learn’ model office environments
  • Data science and analytics systems

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Analytics Services

We help you maximise the value of your customer contact and operations data, understanding and predicting future behaviours such as “Who will purchase?”, “Who will renew the contact?”, “Who will detract?”, “Who will churn?”

We use these data-driven insights to prioritise improvements in operational performance. Armed with these predictions, we deliver timely and relevant personalised next best action triggers to increase customer value from your sales and service interactions.

Improve your customer satisfaction with:

Our people:

• Experienced consultants backed by a central data science team
• Marketing and content managers to deploy relevant customer communications
• Blending analytics with operational expertise

Our Processes:

• Bringing insight to life with data visualization
• Test & learn within a model office setting to demonstrate real uplifts in performance
• GDPR compliance from brief to project completion

Our Systems:

• Webhelp’s own Smart Interaction Voice of Customer solution
• Analytics workbench, visualisation & big data processing
• Investing in specialist analytics tech & digital businesses

Talk to us today about how Webhelp’s Analytics services can help you.

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Customer Insights

By quantifying customer demand, visualising customer journeys and analysing Voice of the Customer, we provide you with a deeper understanding of customer needs and differentiation opportunities.

Our insight solutions are tailored to the unique needs of each individual client with a focus on optimising the value of your existing data and systems. We will compliment your business and the customer experience with:

Our People

• Dedicated experts in data science, visualisation & voice of the customer
• Insight Analysts and Change Managers who convert insight to action
• Multi-lingual coverage

Our Processes

• Multi-channel insight capture across voice, digital and social channels
• Insight to Action methodology ensures measurable outcomes
• Topic modelling across direct & indirect feedback providing a 360° customer view

Our Systems

• Multi-channel feedback solutions
• Best of breed customer experience and insight technologies
• Speech & Text Analytics

Talk to us today about how Webhelp’s Insight services can help you.

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Technical Support Services

Swiftly resolving technical issues is essential to guaranteeing flawless business continuity. Our solutions allow your customers to get the best value from the product as well as regain systems and application access for your employees to enable them to work more effectively.

Our dedicated technical SME’s offer outstanding customer service technical support also as Tier 2’s and Tier 3’s for Product Managers, IT Developers and Quality Managers. Thanks to their expertise, global leading brands trust us to deliver exceptional technical services on their behalf.

Our solutions:

  • Improve the customer and user journey as a result of the fast resolution of technical issues
  • Reduce employee downtime and productivity losses related to systems and application issues
  • Turn the customers and employees into advocates and promoters through the positive Technical Support experiences
  • Continuous improvement with a focus on service delivery, product quality and testing
  • Customised Ticket-ownership processes which establishes accountability for resolution
  • 24/7 monitoring and rapid response availability for incidents

Our multi-channel services include:

Voice – our multilingual telephone support covers presale questions, product use, functionality and troubleshooting

E-mail – Specially-trained advisors who rapidly take care of end user inquiries

Live Chat – Competent advisors who efficiently handle complex questions during and after the purchasing process via chat

Auto-chat – In case customers are in a hurry, our automated chat tool answers their queries through the web.

Forum, community and Social media moderation – we either use our own tools or the clients’ applications to moderate online communities and forums. Our teams also monitor social media dialogue related to the brands and products we support.

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