Social responsibility
We are socially responsible
Making business more human means conducting ourselves and our business in an ethical, fair and enlightened way. Every day we challenge ourselves to be better for our people, our clients, our communities and the environment. We know this is the path to being a better, safer and more sustainable business. One that cares deeply about the footprint we leave on the world.
« Access to Work » programme
We are caring
and respectful
We want all Webhelpers to feel engaged, happy and valued. This means creating best in class working environments and working conditions; recognising and valuing each of our individual contributions. We also place great emphasis on offering social benefits. Respecting the culture of our many unique communities around the world.
Health and Safety Policy
Quality Policy
Anti-slavery and human trafficking statement.
We embrace and promote diversity
Webhelp thinks human. Being a people first company means embracing all people. Caring passionately about upholding human rights, being inclusive and promoting diversity is in our DNA.
Working with local communities, regional networks and national governments helps us to create opportunities. Allowing everyone the chance to have a successful and happy career at Webhelp.
« Access to Work » programme
We are socially responsible
Making business more human means conducting ourselves and our business in an ethical, fair and enlightened way. Every day we challenge ourselves to be better for our people, our clients, our communities and the environment. We know this is the path to being a better, safer and more sustainable business. One that cares deeply about the footprint we leave on the world.
We are caring and respectful
We want all Webhelpers to feel engaged, happy and valued. This means creating best in class working environments and working conditions; recognising and valuing each of our individual contributions. We also place great emphasis on offering social benefits. Respecting the culture of our many unique communities around the world.
We embrace and promote diversity
Webhelp thinks human. Being a people first company means embracing all people. Caring passionately about upholding human rights, being inclusive and promoting diversity is in our DNA. Working with local communities, regional networks and national governments helps us to create opportunities. Allowing everyone the chance to have a successful and happy career at Webhelp.
We are fully accredited
diversitycharter-horizontal
INRC-Label-Human-for-Client
Sweden-Trygg-Kundkontakt
SP2C
pci-dss
iso9001
AFRC
Turkey-iso-10002
Turkey-ISO-27001
Our globally recognised accreditations mean your business, and your customers, are in safe hands.
We are fully accredited
Sweden-Trygg-Kundkontakt
INRC-Label-Human-for-Client
diversitycharter-horizontal
AFRC
iso9001
pci-dss
SP2C
Turkey-iso-10002
Turkey-ISO-27001
Our globally recognised accreditations mean your business, and your customers, are in safe hands.
Think human
At Webhelp, the human touch is everywhere
We are a fun-loving community who thrive on making a difference on behalf of the world’s most exciting brands. Our business is all about creating lasting impressions for our clients and their customers.
Each Webhelper brings a different energy, a different passion, a different impulse and a unique set of skills and talents. This strand of our DNA sets us apart.
Always start
with people...
Being a people-first company is based on our strong belief that when you put people at the heart, everything comes alive. Our advisors do their best to not only help the customers but also ensure that all inquiries are solved with the best possible resolution, while our top management never hesitate to take risks for the clients. That’s how we enrich customer experience and business solutions for our clients.
...Because they are our best experts!
Thanks to many years of experience, we deliver highly efficient customer experience and BPO solutions for our clients around the globe. Each one of us is the face and voice of the brands we work for and are all part of the success we build together.
Our awards
Frost & Sullivan Best Practice Award
Trust, respect, integrity – that’s what Webhelp is all about. There is no “we“ in Webhelp without each one of us!
Our values
It’s all about keeping our word.
Commitment
We keep our word, and we deliver on every commitment or promise we make to each other, to our clients and their customers. It’s because of the strength of our word that Webhelp is the successful strategic partner we are today.
Going further and faster together.
Unity
Teamwork is vital to us. It’s how we achieve our big goals whilst making everyday tasks easier and more enjoyable. Webhelp is a team – a large and dedicated one. Our collective success comes before personal interests. Working together, we achieve more.
Treating people as we like to be treated.
Integrity
Whether we are dealing with our clients or with each other, we do things in a fair and positive way. It’s about leading by example; emphasising positivity and fair play. Focusing on integrity means doing right by everyone, every minute of every day. Treating our colleagues, our clients and our customers in a way that makes business more human.
Celebrating everyone’s contribution.
Recognition
At Webhelp we give each other the recognition we deserve. Because from board director to customer advisor, we all make a vital contribution to our collective success. Working with our clients, serving our customers and keeping everything flowing smoothly – it all forms the backbone of what we do. We recognise, understand and celebrate this every day.
Going the extra mile to make a difference.
"WOW"
We believe in the power of “WOW”. “WOW” sets us apart and makes Webhelp an amazing place to work. Continually seeking to delight, amaze and go the extra mile for each other, our clients and customers. Striving for the “WOW” factor keeps us evolving and wanting to achieve more.
Commitment
It’s all about keeping our word.
We keep our word, and we deliver on every commitment or promise we make to each other, to our clients and their customers. It’s because of the strength of our word that Webhelp is the successful strategic partner we are today.
Unity
Going further and faster together.
Teamwork is vital to us. It’s how we achieve our big goals whilst making everyday tasks easier and more enjoyable. Webhelp is a team – a large and dedicated one. Our collective success comes before personal interests. Working together, we achieve more.
Integrity
Treating people as we like to be treated.
Whether we are dealing with our clients or with each other, we do things in a fair and positive way. It’s about leading by example; emphasising positivity and fair play. Focusing on integrity means doing right by everyone, every minute of every day. Treating our colleagues, our clients and our customers in a way that makes business more human.
Recognition
Celebrating everyone’s contribution.
At Webhelp we give each other the recognition we deserve. Because from board director to customer advisor, we all make a vital contribution to our collective success. Working with our clients, serving our customers and keeping everything flowing smoothly – it all forms the backbone of what we do. We recognise, understand and celebrate this every day.
"WOW"
Going the extra mile to make a difference.
We believe in the power of “WOW”. “WOW” sets us apart and makes Webhelp an amazing place to work. Continually seeking to delight, amaze and go the extra mile for each other, our clients and customers. Striving for the “WOW” factor keeps us evolving and wanting to achieve more.
Our beating heart
We are a
people-first company
As a people first company, we make sure every Webhelper feels happy, valued and recognized. From employer to employee, from colleague to colleague, from customer to advisor, we focus on the person in front of us to create a real connection. Creating a best in class working environment not only in terms of ergonomics, but especially also in terms of valuing each of our individual contributions is key.
Our beating heart
We put our
client at the heart
We put our client’s best interests at the heart, that’s how we go the extra mile. We form a true partnership driven by a sense of shared purpose. Each of us is the face and voice of the brands we work for, and part of the success we build together. We not only provide the best experiences for the consumers, but also help our clients grow as a company. Their success is driven by our ability to go beyond the standards.
Our beating heart
We are passionate
game-changers
We try. We learn. We innovate to change the game.
Creativity and innovation are part of our DNA. We keep our minds open to finding new ways of working that break the codes and help us drive success. As a team we dare to test new approaches, and even if we may stumble sometimes, this only means we learn and grow. Being brave enough to innovate helps us change the game
Our beating heart
We strive
to enjoy everyday
Bring fun to work and work will be fun. Focussing on the happy moments, finding a reason to smile. This creates a contagious energy for us all.
Solving a problem, having a coffee, sharing a joke or helping a client. These are the little connections that bring us together. These are the moments that make us feel, and think, human. Celebrating the wins, no matter how big or small, showcases our passion and reinforces our connection.
