Alma Consumer customer service delivered by Webhelp Nordic Nominated best contact center in 2018

HELSINKI, FINLAND: Since 1999 the best contact center teams in Finland have been competing yearly for the title of “the Contact Center of the Year”. The competition is won by a customer service center that shows excellent results and long-term and goal-oriented development to provide an excellent customer experience. This year joint forces of Alma Consumer and Webhelp Nordic made the winning team and were nominated as the best contact center in 2018.

Alma Consumer’s customer service is provided in an active partnership with Webhelp Nordic. Webhelp operates in accordance with standardized and internationally benchmarked contact center management best practices.

Webhelp Nordic is very happy and proud of this nomination – the merit of the victory belongs to our competent people working in the Alma assignment creating Alma customers first class customer experiences.

According to the contest evaluators Webhelp delivery is “Best in Class” -level in many areas. Planning is done in a systematic manner in close cooperation at a strategic and operational level. The service is produced using intelligent application of data and service efficiency and quality-enhancing technology. Resourcing is based on analysis and forecasting. The flexible implementation models and profiled recruitment process enable cost-effective operation. The methods of day-to-day management are accountable, standardized and secured. Through deep cooperation between the partners the quality and performance of Alma Consumer customer service have been in line with expectations and goals. Used methods are evaluated and developed in accordance with the ideology of continuous improvement. Alma customer service is boldly testing new ways to meet and serve the customer.

The success of Webhelp’s service personnel ensures high customer satisfaction. The prerequisite for success is a strong support organization and in the Alma assignment the service advisors are empowered and supported by the work community in several ways. “At Webhelp we do our best to encourage and enable personal growth and development by continuous training, coaching and providing different career path opportunities. Personal development is also supported by tailored personal development programs” says Joonas Ketolainen, Operations Manager.

For more information:

Anu Korhonen, Country Manager at Webhelp Finland, anu.korhonen@nordic.webhelp.com, +358 44 7839975.