HEROtsc Chairman appointed as GlobalScot

Sunil Kant Munjal, HEROtsc Chairman, has been appointed as a GlobalScot by Scottish Enterprise, a decision endorsed by First Minister Alex Salmond.

The prestigious appointment recognises Mr Munjal’s commitment to Scotland, HEROtsc's widespread influence as a major Scottish employer and India's growing investment into Scotland. 

The GlobalScot network promotes Scottish businesses at home and abroad and underlining the widespread influence of Scotland abroad and the benefits Scottish expertise can bring.

Since becoming part of the HERO Group in 2007, Telecom Service Centres, rebranded as HEROtsc, has expanded rapidly to be one of the UK's leading customer management providers.

It now has 5500 staff in 10 UK centres, seven of which are in Scotland, bringing employment to over 3000.

The company has established long term strategic partnerships with leading blue chip companies and is recognised as one of the sector’s most innovative and progressive companies.

I am delighted that Mr Munjal will join the network of GlobalScots who use their influence to promote Scotland internationally as a great place to invest and do business. - John Swinney, Finance Minister. 

HEROtsc Chairman Mr Munjal today met Finance Minister John Swinney as part of his visit to Scotland.

Mr Swinney said: "I am delighted that Mr Munjal will join the network of GlobalScots who use their influence to promote Scotland internationally as a great place to invest and do business. The network has gone from strength-to-strength and now has 778 senior business leaders showcasing Scotland's strengths.

"Breadth of knowledge, skills and experience is a key factor in Scottish business success. Having a leading businessman such as Mr Munjal act as a business ambassador will make a valuable contribution in supporting this Government and our enterprise agencies ongoing work to secure new investment and jobs to Scotland."

In accepting the GlobalScot nomination, Mr Munjal said:

"I am proud to receive this on behalf of HEROtsc and our employees who bring so much credit to our company.

"We are very aware of the important role that HEROtsc plays in the communities where we operate and are delighted that we have managed to grow our business recently and bring more jobs to Scotland.

"I share the FM's pride that a Scottish company is now receiving widespread UK recognition for its leading edge expertise in its field."

Anne MacColl, chief executive, Scottish Development International, said: "HEROtsc is one of the strongest players in Scotland's dynamic call centre industry and we are heartened by the company's continued commitment to Scotland - a sign of our ongoing attractiveness to major international companies.

HEROtsc is one of the strongest players in Scotland's dynamic call centre industry and we are heartened by the company's continued commitment to Scotland

"The latest annual results for Scottish Development International show that 2011-12 was GlobalScot's most successful year-to-date with over 450 requests for assistance from Scottish companies to members of the network. The figures also show that last year, 65 new members joined the network and 50 GlobalScot events were held in Scotland and overseas, with 430 attendees and 140 one-on-one meetings between companies and GlobalScots. "We look forward to working with Mr. Munjal as a valued member of our GlobalScot team in our continued effort to attract both new business to Scotland and to mentor Scottish businesses at home and abroad."

The GlobalScot network is made up of over 778 members located throughout the world, working in a wide range of industries at the very highest level. GlobalScots all have strong connections with Scotland - whether through their heritage, ancestry or professional background - and each of them has a strong desire to see Scotland succeed in the global business arena.
 
One of the key aims of GlobalScot is to cultivate a more open business community in Scotland, where Scottish companies are happy to seek advice and learn from individuals who have already achieved a high level of success in their chosen field.
 
Offering their time and knowledge freely for the advancement of Scottish commerce, GlobalScots work together to form a truly unique network - one which gives Scottish companies and organisations an invaluable competitive edge in international business. GlobalScots will support companies by giving advice face to face/by phone; reviewing business plans; brokering introductions to target customers; speaking at events; attending events to promote Scottish businesses; hosting interns and fellows of The Saltire Foundation etc.
 


HEROtsc salutes heroes at the Glasgow Science Centre

£1000 cheques for six as HEROtsc reward super staff in gala night of celebration.

For the second year in succession, Scotland’s biggest city saw its population increase for the day as over 170 HEROtsc staff from around its UK-wide network of 10 sites joined in a celebration of some fantastic individual achievements in the past year as the Our HEROES campaign 2012 came to a dazzling conclusion.

Once again, the attendees were nominated by their fellow workers as the company looked to find star performers in six main categories – with the enticing prize of a £1,000 cheque waiting for the winner of each. In addition, in this Olympic year each winner also received a gold medal

With staff from each sites rooting unashamedly for their workmates, there were great celebrations as the winners were announced. They were:

  • Best Team Leader - Julie Batchelor (Kilmarnock)
  • Best Manager - Stuart Holmes (Dearne Valley)
  • Best Role Model (Operations) - Craig Purdie (Derby/Falkirk)
  • Best Role Model (Support) - Miriam Elliott (Falkirk)
  • Best Adviser - Katrina Thompson (Aviemore)
  • Most Outstanding Contribution - Craig Maloney (Dearne Valley).

As well as the overall winners, there was deserved praise and compliments for those who made the short list of awards - underlined by the difficult job the judges had to make when faced with such a barrage of praise and skilful performances.

Even some of the Sky TV’s best know presenters – joined in on the act in a special video link!

Praising all who had been nominated, CEO David Turner acknowledged another year of fantastic performances by HEROtsc staff. He said:

“I thought last year’s inaugural event was a fantastic night and I wanted all the staff who attended to go back to their various sites and tell their workmates how good a night they had had - and encourage even more nominations for this year.

You are the reason we can do that. I salute you all. - Chairman, Sunil Kant Munjal

“That worked, it is great to see a representation from all over the HEROtsc estate including our relatively new sites in Derby and Glasgow. I hope to see lots more from these centres this time next year.

“This is the event which recognises and rewards the staff who go that extra mile in their day to day work. It is that attitude which separates HEROtsc from our rivals.”

Handling out the medals, certificates and £1000 cheques, Chairman Sunil Kant Munjal also praised not only the winners and attendees at the event, but asked those at the Glasgow event to pass on his grateful thanks to all their colleagues across the UK for another year of superb efforts.

He commented, “When HERO took over the company five years ago, we had seven sites and around 2000 employees. We now have 10 sites, 5500 employees and have the determination, focus and professionalism to keep expanding.

“You are the reason we can do that. I salute you all.”

There wasn’t just praise from the management for HEROtsc staff. In a special video clip pulled together by client Sky, some of the broadcaster’s best known presenters thanked the staff for a great year and wished them all the best on the night – a great gesture much appreciated by all.

And then it was on with the party.

The evening had started with a number from Fierce Pro Dancers, joined at the end of their routine by members of the senior management team in an enthusiastic if somewhat flawed Flash Mob dance.

And it ended with more dancing as local band The White Room provided the music for a lively end to the evening, which saw every table contributing to a collection for the Prince’s Trust, charity, which as been the focus of a number of company fund-raising events in the recent months.