Webhelp a été désigné “National Champion” des European Business Awards 2012/2013

Webhelp a été désigné "National Champion" des European Business Awards 2012/2013

 

 

Cette année de compétition a connu un nombre record de candidatures soumises. « Ce concours récompense les entreprises les plus dynamiques d’un pays et Webhelp est fier d’avoir été sélectionné comme Champion National » indique Frédéric Jousset, co-président de Webhelp.

 

N'hésitez pas à consulter le PDF associé pour plus d'informations. 

Ou consulter le site : 

 

 

www.businessawardseurope.com


HEROtsc Plan-Do-Act-Check (No.2)

Compliance can sometimes be viewed as adopting a “Big Brother” stance. At HEROtsc we clear up any disambiguation and show it in its true light as being a very valuable support role.

Caroline Murray is HEROtsc Head of Compliance and Quality Service Assurance and is an ISO certified lead auditor.

Compliance Delivers Quality Service

Working together with key business areas, Caroline and her team proactively seek to maximise opportunities which will deliver compliance and quality service assurance in line with the principles and spirit of regulatory and governing frameworks.

Simply put, her team helps guide, uphold and advocate a fully compliant and quality service in all operational and supporting departments.

The principle objectives of Compliance are assuring conformance to all regulatory and company legislation, standards, processes and codes of practice. The team also supports the business by identifying improvements and innovative initiatives based on the outputs of internal auditing.

The ultimate aim of the Compliance team is to ensure that HEROtsc is recognised and certified as a company of choice for both employees, in the form of support, and partners, whilst maintaining and increasing regulatory and partner compliance.

The team is focussed on working in close harmony with all of our departments to prove that our methodologies and processes are in place and are delivering the outcomes they were designed to achieve.

Where any noncompliance is identified, the team will work together with the specific business area to support and identify areas of improvement to prevent further noncompliance.

We assess all audit outputs based on risk and will recommend increased frequency from BAU to enhanced or recovery models.
The Compliance team has an overall objective of delivering effective and meaningful audits, using a risk based approach for Regulatory Compliance and SMART Quality Service Assurance. With documented objectives and focus based on our sound methodology, processes and risk to the business, the Compliance and QSA team has the precise skill set and experience to work with the business to provide support and continuous improvement.

HEROtsc believe that Compliance in our industry shouldn’t be seen as simply a hygiene factor or an indirect cost, but as a differentiator between those who have built their operations on a solid compliance base and those who haven’t.

Caroline Murray
Head of Compliance and Quality Service Assurance
HEROtsc


Christmas comes early to HEROtsc Greenock

100 new jobs at HEROtsc’s Greenock site increases workforce by 40 per cent.

 

Anton Manley HEROtsc Strategic Account Director, has delivered some early, very welcome Christmas cheer to the good people of Greenock.

Anton met with local MP Iain McKenzie to confirm that HEROtsc is to create more than 100 new jobs within the Inverclyde based customer management centre. 

This will raise the number of full-time staff from 250 to more than 350 in time for their clients’ annual big build up to Christmas.

This latest increase means the site has grown by a whopping 40 per cent, highlighting the important role that HEROtsc plays in the Greenock community by delivering a significant shot in the arm to local employment opportunities to the area.

Anton said: “I’m extremely happy that we are able to bring more jobs to Greenock as part of our growing strategic partnership with our client. The quality and professionalism of the staff here is outstanding and the centre consistently performs to the highest standard.  We look forward to continuing to deliver the highest levels customer service going forward.”

This news from HEROtsc creating 100 new jobs in Greenock is absolutely fantastic and couldn’t have come at a better time

The jobs boost was received very warmly by Inverclyde MP Iain McKenzie.  He said: “I am delighted that HEROtsc have announced a major recruitment drive in Greenock. Any growth in business and new job opportunities should be celebrated in times of economic difficulty.  This news from HEROtsc creating 100 new jobs in Greenock is absolutely fantastic and couldn’t have come at a better time.”

Press

Greenock Telegraph

Call Centre Clinic

 

 


An insight into HEROtsc’s compliance team

At HEROtsc we clear up any disambiguation and show it in its true light as being a very valuable support role.

Caroline Murray, Head of Compliance and Quality Service Assurance 

 

Compliance can sometimes be viewed as adopting a “Big Brother” stance

As Head of Compliance and Quality Service Assurance and an ISO certified lead auditor, I lead a team that, working together with key business areas, proactively seeks to maximise opportunities which will deliver compliance and quality service assurance in line with the principles and spirit of regulatory and governing frameworks.

Simply put, the team helps guide, uphold and advocate a fully compliant and quality service in all operational and supporting departments.

The ultimate aim of the Compliance team is to ensure that HEROtsc is recognised and certified as a company of choice.

The principle objectives of Compliance are assuring conformance to all regulatory and company legislation, standards, processes and codes of practice.  The team also supports the business by identifying improvements and innovative initiatives based on the outputs of internal auditing.

The ultimate aim of the Compliance team is to ensure that HEROtsc is recognised and certified as a company of choice for both employees, in the form of support, and partners, whilst maintaining and increasing regulatory and partner compliance.

How we achieve this

The team is focussed on working in close harmony with all of our departments to prove that our methodologies and processes are in place and are delivering the outcomes they were designed to achieve.
 
Where any noncompliance is identified, the team will work together with the specific business area to support and identify areas of improvement to prevent further noncompliance. We assess all audit outputs based on risk and will recommend increased frequency from BAU to enhanced or recovery models.

The Compliance team has an overall objective of delivering effective and meaningful audits, using a risk based approach for Regulatory Compliance and SMART Quality Service Assurance.  With documented objectives and focus based on our sound methodology, processes and risk to the business, the Compliance and QSA team has the precise skill set and experience to work with the business to provide support and continuous improvement.

At HEROtsc, we believe that Compliance in our industry shouldn’t be seen as simply a hygiene factor or an indirect cost, but as a differentiator between those who have built their operations on a solid compliance base and those who haven’t.