Customer Acquisition

Acquiring new customers is the lifeblood of any business. Knowing who to target, when, where and how is crucial to success. Our sales experts can help you to identify the right prospects and engage them in conversations in any channel. The result is higher conversion rates, increased basket size and better customer experiences. We combine technology, analytics, and sales expertise to attract and convert valuable customer opportunities.

Sales assistance

Providing support and guidance to customers that are actively looking to make a purchase can generate significant returns. Our sales assistance services are designed to ensure that customers have access to a sales expert in whichever channel they are using. By actively answering questions about products and services, making recommendations, and suggesting associated products they will typically increase revenues versus a purely self-service sales journey. Our advisors increase customers’ sales revenue by supporting their Inbound & Outbound, E-commerce, M-commerce and Social Selling activities during on & off-line purchase journeys.

Onboarding

For many businesses, particularly those selling services the early-life experience of new customers has a major impact on their life-time value. Our onboarding services are designed to ensure that new customers become active adopters and users of your services as quickly as possible. Using customer data and analytics we help you to identify the customer behaviours that indicate successful adoption. Armed with this insight we determine when and how advisors should be engaging new customers to generate loyalty and advocacy as early as possible.

Upselling & Cross selling

Existing customers frequently represent an untapped source of value growth. Proactively engaging with existing customers to recommend relevant additional products and services not only increases revenue, done properly it strengthens loyalty and builds advocacy. Whether its proactively engaging customers about an opportunity or making a product recommendation within a service conversation we can help you to grow existing customer value.

Customer Retention

Organisations with high levels of customer churn and attrition can find themselves running fast to stand still through customer acquisition activities. Retaining more of your existing customers is a sure-fire way to grow the profitability of the business. Using sophisticated customer analytics, we can help you to identify those customers at risk of attrition and the most effective way to retain them. This then informs the activities of our expert advisors who will actively engage customers in conversations to retain or win them back.