We’ll help you make the most of the insight to be found in your customer contact data. We utilise the data to predict future behaviour (purchase, repeat contact, detract, churn) turning the insight into personalised next best action triggers.

We use fact-based contact insights to help you prioritise improvements in operational performance. Increasing customer value from data driven sales and service offers. Improving your customer satisfaction and responding to customer feedback with:

Our people:
• ~100 multilingual content managers
• Experienced consultants backed by a central data science team
• Blending analytics with operational expertise

Our Processes:
• Bringing insight to life with data visualization
• Focussing on test & learn within model offices
• GDPR compliance from brief to project completion

Our Systems:
• Webhelp’s own Smart Interaction Voice of Customer solution
• Analytics workbench, visualisation &; big data processing
• Investing in specialist analytics tech &; digital businesses

Talk to us today about how Webhelp’s Analytics services can help you.