6 solutions for a better retail and e-commerce customer service

Transforming customer experience and enhancing business performance

Retail businesses know they need to transform their customer service delivery, but many struggle to envision what that looks like for them, and how to do it profitably. Increasingly, retailers are turning to outsourcers for service resilience, demand profiling, channel mix diversification, and so much more.

In this guide, we share six common themes that are affecting retailers today and explore how our clients in the retail sector have addressed them. From predicting customer needs to reducing contact demand, we have shared key considerations for retailers’ strategic growth plans.

With deep experience of the retail sector, we are trusted by hundreds of retail brands around the world to deliver the people, technology and strategic insight they need.

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