Webhelp recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
Celebrate with us your complimentary copy of the full Gartner® Customer Service BPO report, available from Webhelp for a limited time only.
CX leaders will learn:
- Which provider is best suited to their needs for digital and live-assist channels
- Who can help reduce costs, achieve greater flexibility and access new digital capabilities
- Why some companies were positioned as Leader in the report
The Magic Quadrant™ Report
Webhelp is named a Leader in 2022 Gartner® Magic Quadrant™ for CX BPO
Gartner® is one of the world’s leading research & advisory firms, and the Magic Quadrant™ reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct.
Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. BPOs were evaluated based on 15 criteria, including customer experience, market strategy, product/service, operations, and innovation. The research enables companies to get the most from market analysis aligned with their unique business and technology needs.
Gartner® does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner® research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner® and Magic Quadrant™ are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner, Magic Quadrant for Customer Service BPO, Deborah Alvord, Kathy Ross, Mark Dauigoy, Uma Challa,28th March 2022
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Webhelp.
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