Latest Posts
Webhelp expands Leadership Team further with Appointment of Samantha Williams, MD Client Solutions
Webhelp is pleased to announce the appointment of Samantha Williams within its expanded Leadership team in the role of MD, Client Solutions.
Navigating consumer loyalty, pressure, and channels: insights for UK retailers in 2023
Mark Guest, Managing Director – Retail sector at Webhelp, looks at the most significant industry challenges and opportunities within UK retail and predicts some critical areas on the sector’s agenda in 2023.
Betting: how Betconstruct successfully outsources its KYC
As we enter 2023, betting is on the rise: KYC is therefore becoming a critical issue for coping with large volumes of registrations. In addition, the sector is subject to constantly evolving regulations, particularly in the context of the fight against money laundering and the financing of terrorism. Another constraint on KYC is the need to deliver a great customer experience and the best possible conversion rate. In a meeting with an expert, David Ozararat, CEO France of the SoftConstruct group, he explains how Betconstruct (Vbet.fr/Partouchesport.fr/Barrierebet.fr) has been outsourcing its KYC operations to Webhelp KYC Services since 2019.
Tammy Chetty discusses the positive impact of BPO sector in South Africa
Tammy Chetty, Managing Director of South Africa, talks about the level of opportunities now being seen within the country’s economy, its ability to rapidly create jobs at scale, and how Webhelp is helping with job creation.
8 ways to hire smarter (better, faster, stronger)
In a marketplace where candidates have never had so much power and choice, Marcy Sumner, Head of Recruitment for Webhelp Americas, follows up by considering how smart employers can make sure they don’t miss out on the right people.
Webhelp reflects on key year for global growth
Webhelp reflects on key year for global growth and looks towards continued investment in people and technology for 2023
Supporting the retail sector to create meaningful and valuable customer experiences
Webhelp’s Managing Director (Retail), Mark Guest, discusses the current challenges faced by retail customer experience and operations leaders – and […]
Webhelp partners with leading certification company SGS for global trust and well-being initiative
SHAREParis, France – 13 October 2022 – Webhelp, a leading global provider of customer experience and business services, has partnered [...]
Why the 2020s is the decade of disruption – and what we can do about it
The message from the last few years is painfully clear: business needs to be able to handle and even thrive [...]
Why reviewing your operational footprint is the secret to CX resilience
How resilient is your CX operation? In this blog, Andrew Quake, Chief Growth Officer, Webhelp APAC, explains why a smart [...]
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
Moderating User Generated Content
Find out how can you manage the inherent risks user-generated content poses while reaping the substantial benefits.
How To Build Your Own Content Moderation Team
Get an overview of everything you need to know and do to build and develop an effective in-house content moderation team of your own.
The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
The Metaverse Vs. The Hype: What does your CX team look like in the metaverse?
In the sixth and final blog in our series cutting through the metaverse hype, we’re looking at the changes that [...]
How can we enter the metaverse today?
In the next blog in our series cutting through the metaverse noise, we’re taking a break from our regular schedule [...]
The Metaverse Vs. The Hype: What does the metaverse mean for customer experience?
In the fifth in our blog series cutting through the metaverse hype, we’re looking at what’s in store for customer [...]
Human Content Moderation: Why It Matters, and How to Approach It
Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.
Outsourcing Content Moderation
This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.
The Metaverse Vs. The Hype: How will it change the world of work?
In our blog series so far we’ve looked at what the metaverse is (and what it isn’t), the potential for [...]
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