Latest Posts
Why Financial Services must ‘Change its Change’ to deliver results?Â
You can almost hear the ‘collective sigh of relief’ from financial service providers, who experienced their business operations being pushed […]
Travel is recovering, but the industry now needs a renewed focus on customer experience
In our new travel blog series, we’re going to be looking at the state of the travel industry after a [...]
Five fast-track ways car manufacturers must improve CX now to secure long-term advantage through differentiation
With manufacturers racing to respond to a watershed era that could define winners and losers over the next 15 years.
Do you know your UBO? How US law is changing KYC for businesses
Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal activities it […]
UK Star Awards 2022: Hundreds of game-changers from across Webhelp celebrate winners in Scotland
This year marks the 12th anniversary of the Webhelp UK Star Awards which were held at Cameron House on Loch […]
What makes a digital dealership? People, processes, technology and analytics
Four distinct pillars are essential to an efficient, impactful, and profitable digital dealership — people, processes, technology, and insights. Let’s look at these pillars in more depth, starting with the most important: people.
Supporting the retail sector to create meaningful and valuable customer experiences
SHAREWebhelp’s Managing Director (Retail), Mark Guest, discusses the current challenges faced by retail customer experience and operations leaders – and [...]
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
Moderating User Generated Content
User-generated content is the very definition of a double-edged sword. On the one hand, it helps brands extend their reach […]
How To Build Your Own Content Moderation Team
Building a content moderation team Your online platform will pay a high price for hosting problematic user-generated content—even inadvertently. Customers […]
Protecting the Wellbeing of Content Moderators
Protecting the wellbeing of content moderators Content moderators commonly endure levels of workplace trauma similar to those suffered by first […]
Human Content Moderation: Why It Matters, and How to Approach It
According to the World Economic Forum, by 2025 we’ll be creating over 400 billion gigabytes of data every day. (That’s […]
Outsourcing Content Moderation
An online platform that hosts illegal or problematic content and does nothing about it will take a big reputational hit. […]
The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
The Metaverse Vs. The Hype: What does your CX team look like in the metaverse?
In the sixth and final blog in our series cutting through the metaverse hype, we’re looking at the changes that [...]
How can we enter the metaverse today?
In the next blog in our series cutting through the metaverse noise, we’re taking a break from our regular schedule [...]
The Metaverse Vs. The Hype: What does the metaverse mean for customer experience?
In the fifth in our blog series cutting through the metaverse hype, we’re looking at what’s in store for customer [...]
The Metaverse Vs. The Hype: How will it change the world of work?
In our blog series so far we’ve looked at what the metaverse is (and what it isn’t), the potential for [...]
The Metaverse Vs The Hype: What do brands need to know?
In the third blog in our series, Sandrine Asseraf, Group Managing Director Americas and ESG, is looking at how businesses can position themselves to be ready for the metaverse. She also looks at brands already staking their claim and what you can learn from them.
The Metaverse Vs The Hype: What’s really in it for consumers?
In this second blog in our 6-part series, we’re looking what the metaverse could mean for consumers. Pascal Iakovou, Head of Social Media at Netino by Webhelp, examines how we already behave in metaversal spaces, and how the metaverse could change the way we do CX.
