Latest Posts
Webhelp and HP win award at the Customer Relationship Excellence Awards 2022 in Madrid, Spain.
SHAREThe AEERC (Spanish Association of Customer Relationship Experts), in collaboration with IFAES, has awarded HP Live Experts by Webhelp with [...]
Webhelp lifts 4 awards at the ECCCSAs in London
Webhelp lifts 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Gold for Best Pan European Contact Center with Unilever
How the travel industry can level-up with personalization (and unlock its possibilities)
Personalization can be the travel industry’s secret weapon in attracting and retaining traveling customers. How many of us remember these […]
Webhelp and The Sandbox win Top Corporate Partnership award
Webhelp and The Sandbox Win Top Corporate Partnership At the 2022 European Metaverse Awards
How to speak their language: Changing the game in multilingual CX
Eliana Angelova, Managing Director for the Travel, Leisure and Hi-Tech sectors, looks at how we can blend human interactions with technology and AI through multilingual customer support.
Fashion: Benelux, an attractive market for brands & retailers
With almost 30 million consumers, Benelux is an underestimated market and represents a growth opportunity for domestic and foreign brands and retailers. Especially within the fashion industry, which is getting back on its feet after it was hit by the covid-crisis. Focus on Benelux with Kris Vijverman, Managing and Legal Director of Webhelp Payment Services Benelux, who shares his expert vision of the market.
Supporting the retail sector to create meaningful and valuable customer experiences
Webhelp’s Managing Director (Retail), Mark Guest, discusses the current challenges faced by retail customer experience and operations leaders – and […]
Webhelp partners with leading certification company SGS for global trust and well-being initiative
SHAREParis, France – 13 October 2022 – Webhelp, a leading global provider of customer experience and business services, has partnered [...]
Why the 2020s is the decade of disruption – and what we can do about it
The message from the last few years is painfully clear: business needs to be able to handle and even thrive [...]
Why reviewing your operational footprint is the secret to CX resilience
How resilient is your CX operation? In this blog, Andrew Quake, Chief Growth Officer, Webhelp APAC, explains why a smart [...]
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
Moderating User Generated Content
Find out how can you manage the inherent risks user-generated content poses while reaping the substantial benefits.
How To Build Your Own Content Moderation Team
Get an overview of everything you need to know and do to build and develop an effective in-house content moderation team of your own.
The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
The Metaverse Vs. The Hype: What does your CX team look like in the metaverse?
In the sixth and final blog in our series cutting through the metaverse hype, we’re looking at the changes that [...]
How can we enter the metaverse today?
In the next blog in our series cutting through the metaverse noise, we’re taking a break from our regular schedule [...]
The Metaverse Vs. The Hype: What does the metaverse mean for customer experience?
In the fifth in our blog series cutting through the metaverse hype, we’re looking at what’s in store for customer [...]
Human Content Moderation: Why It Matters, and How to Approach It
Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.
Outsourcing Content Moderation
This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.
The Metaverse Vs. The Hype: How will it change the world of work?
In our blog series so far we’ve looked at what the metaverse is (and what it isn’t), the potential for [...]
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