The right blend of human talent and supportive technology can enable financial services providers to harness new capabilities, use behavioral science to improve adoption, predict consumer behavior changes, and drive continuous improvement.
In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving CX needs of their customer base and, ultimately, stand out in the global marketplace.
Webhelp, a leading global customer experience BPO player, today announced the appointment of Raphael Hegeler, as Global Head of Gobeyond Partners (Gobeyond), its CX Consulting brand specializing in solving complex customer journey challenges.
Who hasn’t received a suspicious message asking them to click on some weird link to confirm their personal data? Fraud […]
In this article, we’ll look at the essential compliance and regulatory considerations for international automotive businesses seeking to make a splash in the UK market.
Webhelp has picked up three awards at this year’s prestigious Contact Centre Association (CCA) Excellence Awards.
Webhelp’s Managing Director (Retail), Mark Guest, discusses the current challenges faced by retail customer experience and operations leaders – and […]
In this guide, we’ll show you how to build a robust journey that can deliver customer happiness and value from the first interaction (and even before that.)
Find out how can you manage the inherent risks user-generated content poses while reaping the substantial benefits.
Everything you need to know about using human content moderators to keep your platform, users and brand reputation safe online.
This guide explains the pros and cons of both in-housing and outsourcing content moderation, as well how to find the right partner.