Modernizing customer experience isn’t just about delighting customers — it’s about using journeys to speed up capital and reduce the cost of claims and support.
The travel industry is potentially at the dawn of a new era in customer experience, powered by next-generation technology. In […]
In our last blog on 2024 travel trends, we touched briefly on the battle for customer loyalty and its importance […]
Modernizing customer experience isn’t just about delighting customers — it’s about using journeys to speed up capital and reduce the cost of claims and support.
Delivering seamless, multilingual experiences is pretty challenging, especially when focusing on growth. Apply the right strategy so you can ensure your CX resonates wherever you choose to expand.
Webhelp’s Managing Director (Retail), Mark Guest, discusses the current challenges faced by retail customer experience and operations leaders – and […]
This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly
In this guide, we’ll show you how to build a robust journey that can deliver customer happiness and value from the first interaction (and even before that.)
When attending Gamescom 2023, the world’s biggest games event in Cologne, Germany, Concentrix + Webhelp organized a Player Experience Executive […]
gamescom, the world’s biggest games event in Cologne, Germany, took place from August 23 to 27, attracting a stunning 320,000 […]
Player experience in the world of video games is no longer just about the game itself. It refers to the […]
In the fast-paced, dynamic landscape of video games, player support has evolved from a cost center into a strategic element […]
In the dynamic world of video games, delivering a captivating and immersive player experience is crucial to the success of […]
The negative effects of inadequate player support can be detrimental to both players and gaming companies. Investing will help to ensure a positive player experience, foster player satisfaction, and build a strong and loyal player base.