Balancing technology, people and processes will be the key to getting Know Your Customer (KYC) right for the fintech sector.
User-generated content is the very definition of a double-edged sword. On the one hand, it helps brands extend their reach […]
Building a content moderation team Your online platform will pay a high price for hosting problematic user-generated content—even inadvertently. Customers […]
Protecting the wellbeing of content moderators Content moderators commonly endure levels of workplace trauma similar to those suffered by first […]
According to the World Economic Forum, by 2025 we’ll be creating over 400 billion gigabytes of data every day. (That’s […]
An online platform that hosts illegal or problematic content and does nothing about it will take a big reputational hit. […]
When you convert a prospect company from lead to customer, they can become one of your most profitable, meaningful and long-lasting customer relationships, and a huge vehicle for growth.
Enterprises have lost control of the B2B sales cycle
Enterprises have lost control of the B2B sales cycle
Enterprises have lost control of the B2B sales cycle
The ultimate guide to content moderation Many of the very best things to be found online are user-generated. And so […]
In the third blog in our series, Sandrine Asseraf, Group Managing Director Americas and ESG, is looking at how businesses can position themselves to be ready for the metaverse. She also looks at brands already staking their claim and what you can learn from them.
In this second blog in our 6-part series, we’re looking what the metaverse could mean for consumers. Pascal Iakovou, Head of Social Media at Netino by Webhelp, examines how we already behave in metaversal spaces, and how the metaverse could change the way we do CX.
Webhelp, a leading global provider of customer experience (CX) and business solutions, has appointed Amar Akatrai as its new Global Business Unit Executive Director – High Tech, to further strengthen and grow the business’ client portfolio across the globe.