Latest Posts
Why generative AI could be the key to unlocking travel tech’s true potential
The travel industry is potentially at the dawn of a new era in customer experience, powered by next-generation technology. In […]
How to win the battle to build customer loyalty in the travel market?
In our last blog on 2024 travel trends, we touched briefly on the battle for customer loyalty and its importance […]
Gender Pay Gap Report 2022
At Webhelp, Gender equality remains a key focus and through our executive led Diversity, Equity and Inclusion roadmap we are [...]
eBook: Reengineering insurance customer experience for profit and liquidity
Modernizing customer experience isn’t just about delighting customers — it’s about using journeys to speed up capital and reduce the cost of claims and support.
Mastering multilingual Customer Experience during global expansion: zero to fluent in 4 steps
Delivering seamless, multilingual experiences is pretty challenging, especially when focusing on growth. Apply the right strategy so you can ensure your CX resonates wherever you choose to expand.
New economy organizations: 5 tips for adopting generative AI while scaling your customer experience
Generative AI presents a huge opportunity to narrow—and even prevent—the customer journey execution gap, addressing your customers’ immediate needs and demands while providing the satisfying experiences they have come to expect
Supporting the retail sector to create meaningful and valuable customer experiences
Webhelp’s Managing Director (Retail), Mark Guest, discusses the current challenges faced by retail customer experience and operations leaders – and […]
Optimize customer experience relying on a sustainable content moderation team
This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly
The B2B sales experience: how to build a successful journey
In this guide, we’ll show you how to build a robust journey that can deliver customer happiness and value from the first interaction (and even before that.)
Webhelp partners with leading certification company SGS for global trust and well-being initiative
SHAREParis, France – 13 October 2022 – Webhelp, a leading global provider of customer experience and business services, has partnered [...]
Why the 2020s is the decade of disruption – and what we can do about it
The message from the last few years is painfully clear: business needs to be able to handle and even thrive [...]
Why reviewing your operational footprint is the secret to CX resilience
How resilient is your CX operation? In this blog, Andrew Quake, Chief Growth Officer, Webhelp APAC, explains why a smart [...]
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
Player Experience: Trends & Developments
When attending Gamescom 2023, the world’s biggest games event in Cologne, Germany, Concentrix + Webhelp organized a Player Experience Executive […]
gamescom 2023 – Recap & Lessons Learned
gamescom, the world’s biggest games event in Cologne, Germany, took place from August 23 to 27, attracting a stunning 320,000 […]
Bridging the Player Experience Gap – Part 3: An Outsourcing Guide for Gaming Companies
Player experience in the world of video games is no longer just about the game itself. It refers to the […]
Bridging the Player Experience Gap – Part 2: Technology
In the fast-paced, dynamic landscape of video games, player support has evolved from a cost center into a strategic element […]
Bridging the Player Experience Gap – Part 1: Talent
In the dynamic world of video games, delivering a captivating and immersive player experience is crucial to the success of […]
Defining the Player Experience Gap – Why Gaming Companies Need to Level Up Player Engagement
The negative effects of inadequate player support can be detrimental to both players and gaming companies. Investing will help to ensure a positive player experience, foster player satisfaction, and build a strong and loyal player base.
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