Latest Posts
KYC in Fintech: Tackling the 3 Biggest Challenges
Balancing technology, people and processes will be the key to getting Know Your Customer (KYC) right for the fintech sector.
Moderating User Generated Content
User-generated content is the very definition of a double-edged sword. On the one hand, it helps brands extend their reach […]
How To Build Your Own Content Moderation Team
Building a content moderation team Your online platform will pay a high price for hosting problematic user-generated content—even inadvertently. Customers […]
Protecting the Wellbeing of Content Moderators
Protecting the wellbeing of content moderators Content moderators commonly endure levels of workplace trauma similar to those suffered by first […]
Human Content Moderation: Why It Matters, and How to Approach It
According to the World Economic Forum, by 2025 we’ll be creating over 400 billion gigabytes of data every day. (That’s […]
Outsourcing Content Moderation
An online platform that hosts illegal or problematic content and does nothing about it will take a big reputational hit. […]
2022 in Retail customer experience – three hot topics retailers need to be aware of
Vanessa Flather takes us through the topics that retailers should be looking out for, in order to improve CX in 2022.
B2B Sales: 5 things every sales team should know to succeed with ABM
When you convert a prospect company from lead to customer, they can become one of your most profitable, meaningful and long-lasting customer relationships, and a huge vehicle for growth.
eBook: Trust, safety & content moderation: The coming storm
Enterprises have lost control of the B2B sales cycle
B2B’s third way eBook: Overcoming the limitations of third-party and owned data in B2B sales
Enterprises have lost control of the B2B sales cycle
eBook: Content moderation & CX in the age of the metaverse
Enterprises have lost control of the B2B sales cycle
The ultimate guide to content moderation
The ultimate guide to content moderation Many of the very best things to be found online are user-generated. And so […]
Trust and safety: Why it matters and how to get it right
Trust and safety: Why it matters and how to get it right The internet can be a risky place to […]
The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
Hightech & Media
The Metaverse Vs. The Hype: How will it change the world of work?
In our blog series so far we’ve looked at what the metaverse is (and what it isn’t), the potential for [...]
The Metaverse Vs The Hype: What do brands need to know?
In the third blog in our series, Sandrine Asseraf, Group Managing Director Americas and ESG, is looking at how businesses can position themselves to be ready for the metaverse. She also looks at brands already staking their claim and what you can learn from them.
The Metaverse Vs The Hype: What’s really in it for consumers?
In this second blog in our 6-part series, we’re looking what the metaverse could mean for consumers. Pascal Iakovou, Head of Social Media at Netino by Webhelp, examines how we already behave in metaversal spaces, and how the metaverse could change the way we do CX.
The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
Webhelp Appoints a New Global Business Unit Executive Director to Support Growing High-Tech Client Base
Webhelp, a leading global provider of customer experience (CX) and business solutions, has appointed Amar Akatrai as its new Global Business Unit Executive Director – High Tech, to further strengthen and grow the business’ client portfolio across the globe.
Webhelp Welcomes Tech Leader Benjamin Faes to Executive Committee
SHAREWebhelp, a leading global provider of customer experience (CX) and business solutions, announced that Benjamin Faes has joined the group [...]
