5 Articles and Podcasts
Happy employees deliver great customer experience

Webhelp UK aims to give employees a great experience so they can pass that on to our client’s customers. Gordon […]

Delivering customer experience innovation for Derby

“Webhelp UK…required a location that had a strong local workforce and a partner that understood our goal of creating long […]

Knowing the product helps deliver an excellent customer experience

By redesigning our employee education process we can guarantee a more consistent customer experience. Mike Eadie, Director of People Development Equiping […]

Webhelp UK’s move from contact centre to customer experience

My first action at Webhelp UK was to look at what we offered our clients and how we could deliver […]

Customer Effort Score – a key metric in analysing customer experience

Accurately measuring customer behaviour is critical to business success. Can CES help deliver an excellent customer experience? Jim Findlay, Head of […]

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