175 more jobs by Christmas at Derby centre

Webhelp UK Derby to hire 175 additional staff by Christmas after winning more work from our client, multimedia giant Sky.

At Webhelp UK, we already employ 1,000 people at our Pride Park base and we are accelerating recruitment to help out with Sky's pre-Christmas sales drive.

The Derby site was officially opened in early February with 400 employees, and staff numbers will have almost tripled by the time the current intake is complete.

Chief executive David Turner said: "It has been less than a year since we came to Derby, so the good news is that nearly 1,200 families will have a Christmas they might not have had last year because they are now in employment. It is our aim to bring as much business to Derby as possible and we are in discussions with a number of potential clients.”

He continued: “Like Sky, they have been very encouraged by what they have seen and the quality of the work carried out in Derby.  There is capacity for between 1,500 and 2,000 jobs at our Derby base and, although the marketplace is tough, we have always intended to build the site to that level."

Originally, Webhelp UK planned to have about 700 people working on the Sky account in Derby and that initial target was met after only a few months of operation.

It is hoped that in addition to taking on 175 people by December – 90% of whom will be full-time – we will win more work and take on hundreds more over the course of 2013.

We realise how important a role Webhelp UK plays in the Derby community and increasing the employment opportunities is a significant boost to the area. - Anton Manley, Director of Strategic Accounts.

Senior managers at Webhelp UK have praised the professionalism of the people it has recruited to its Pride Park base.

Anton Manley, the company's strategic accounts director, said: "I am very pleased that we are able to bring more jobs to Derby as part of our growing strategic partnership with Sky.  These new jobs are part of an increase in business from Sky across our UK network. We realise how important a role Webhelp UK plays in the Derby community and increasing the employment opportunities is a significant boost to the area. Importantly the quality and professionalism of the staff we have here is of the highest standard and the centre has performed outstandingly since Sky came here.”

Mr Manley went on to say: “We look forward to that level of service and delivery continuing as we go forward.”

When Webhelp UK was looking to set up a new base, Derby had to fend off competition from many other locations.

John Forkin, director of Marketing Derby, said: "Webhelp UK chose Derby for its central location, the fact that the city already has leading employers such as Rolls-Royce, the workforce had a good reputation in terms of reliability and performance and there was a building ready for them."

"Last, but by no means least, Derby City Council was proactive, using a proportion of the Regeneration Fund to help the company move in.  This decision to employ more people reflects well on the workforce in the city.  It has exceeded our original expectations and we are looking forward to further growth," added Mr Forkin


Webhelp UK Plan-Do-Act-Check (No.2)

Compliance can sometimes be viewed as adopting a “Big Brother” stance. At Webhelp UK we clear up any disambiguation and show it in its true light as being a very valuable support role.

Caroline Murray is Webhelp UK Head of Compliance and Quality Service Assurance and is an ISO certified lead auditor.

Compliance Delivers Quality Service

Working together with key business areas, Caroline and her team proactively seek to maximise opportunities which will deliver compliance and quality service assurance in line with the principles and spirit of regulatory and governing frameworks.

Simply put, her team helps guide, uphold and advocate a fully compliant and quality service in all operational and supporting departments.

The principle objectives of Compliance are assuring conformance to all regulatory and company legislation, standards, processes and codes of practice. The team also supports the business by identifying improvements and innovative initiatives based on the outputs of internal auditing.

The ultimate aim of the Compliance team is to ensure that Webhelp UK is recognised and certified as a company of choice for both employees, in the form of support, and partners, whilst maintaining and increasing regulatory and partner compliance.

The team is focussed on working in close harmony with all of our departments to prove that our methodologies and processes are in place and are delivering the outcomes they were designed to achieve.

Where any noncompliance is identified, the team will work together with the specific business area to support and identify areas of improvement to prevent further noncompliance.

We assess all audit outputs based on risk and will recommend increased frequency from BAU to enhanced or recovery models.
The Compliance team has an overall objective of delivering effective and meaningful audits, using a risk based approach for Regulatory Compliance and SMART Quality Service Assurance. With documented objectives and focus based on our sound methodology, processes and risk to the business, the Compliance and QSA team has the precise skill set and experience to work with the business to provide support and continuous improvement.

Webhelp UK believe that Compliance in our industry shouldn’t be seen as simply a hygiene factor or an indirect cost, but as a differentiator between those who have built their operations on a solid compliance base and those who haven’t.

Caroline Murray
Head of Compliance and Quality Service Assurance
Webhelp UK


Christmas comes early to Webhelp UK Greenock

100 new jobs at Webhelp UK’s Greenock site increases workforce by 40 per cent.

 

Anton Manley Webhelp UK Strategic Account Director, has delivered some early, very welcome Christmas cheer to the good people of Greenock.

Anton met with local MP Iain McKenzie to confirm that Webhelp UK is to create more than 100 new jobs within the Inverclyde based customer management centre.

This will raise the number of full-time staff from 250 to more than 350 in time for their clients’ annual big build up to Christmas.

This latest increase means the site has grown by a whopping 40 per cent, highlighting the important role that Webhelp UK plays in the Greenock community by delivering a significant shot in the arm to local employment opportunities to the area.

Anton said: “I’m extremely happy that we are able to bring more jobs to Greenock as part of our growing strategic partnership with our client. The quality and professionalism of the staff here is outstanding and the centre consistently performs to the highest standard.  We look forward to continuing to deliver the highest levels customer service going forward.”

This news from Webhelp UK creating 100 new jobs in Greenock is absolutely fantastic and couldn’t have come at a better time

The jobs boost was received very warmly by Inverclyde MP Iain McKenzie.  He said: “I am delighted that Webhelp UK have announced a major recruitment drive in Greenock. Any growth in business and new job opportunities should be celebrated in times of economic difficulty.  This news from Webhelp UK creating 100 new jobs in Greenock is absolutely fantastic and couldn’t have come at a better time.”

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Greenock Telegraph

Call Centre Clinic

 

 


An insight into Webhelp UK’s compliance team

At Webhelp UK we clear up any disambiguation and show it in its true light as being a very valuable support role.

Caroline Murray, Head of Compliance and Quality Service Assurance

 

Compliance can sometimes be viewed as adopting a “Big Brother” stance

As Head of Compliance and Quality Service Assurance and an ISO certified lead auditor, I lead a team that, working together with key business areas, proactively seeks to maximise opportunities which will deliver compliance and quality service assurance in line with the principles and spirit of regulatory and governing frameworks.

Simply put, the team helps guide, uphold and advocate a fully compliant and quality service in all operational and supporting departments.

The ultimate aim of the Compliance team is to ensure that Webhelp UK is recognised and certified as a company of choice.

The principle objectives of Compliance are assuring conformance to all regulatory and company legislation, standards, processes and codes of practice.  The team also supports the business by identifying improvements and innovative initiatives based on the outputs of internal auditing.

The ultimate aim of the Compliance team is to ensure that Webhelp UK is recognised and certified as a company of choice for both employees, in the form of support, and partners, whilst maintaining and increasing regulatory and partner compliance.

How we achieve this

The team is focussed on working in close harmony with all of our departments to prove that our methodologies and processes are in place and are delivering the outcomes they were designed to achieve.

Where any noncompliance is identified, the team will work together with the specific business area to support and identify areas of improvement to prevent further noncompliance. We assess all audit outputs based on risk and will recommend increased frequency from BAU to enhanced or recovery models.

The Compliance team has an overall objective of delivering effective and meaningful audits, using a risk based approach for Regulatory Compliance and SMART Quality Service Assurance.  With documented objectives and focus based on our sound methodology, processes and risk to the business, the Compliance and QSA team has the precise skill set and experience to work with the business to provide support and continuous improvement.

At Webhelp UK, we believe that Compliance in our industry shouldn’t be seen as simply a hygiene factor or an indirect cost, but as a differentiator between those who have built their operations on a solid compliance base and those who haven’t.