Webhelp UK Dunoon team raise over £800 for Charity

A team of over 100 customer experience professionals from Webhelp UK in Dunoon has raised more than £800 for the Children’s Hospice Association Scotland (CHAS) in a series of fundraising events. 

Team member David Miller contributed £320 to this impressive total by completing a 100-mile charity cycle ride from Glasgow to Edinburgh as part of thefreshnlo ‘Pedal for Scotland’ 2013. Our Falkirk Cycling team participated in the 47 mile ride to raise over £400 for the Pedal for Scotand Appeal.

David chose one of the more challenging rides offered by Pedal for Scotland - the ‘Sportive’ route, completing a gruelling 110 miles, including sections of a variety of Scottish racing circuits and steep climbs. 

Inspired by other fundraising events happening at Webhelp UK’s Dunoon site, David decided to undertake the cycle to help raise even more money for CHAS.  Commenting on the charity cycle ride, David said: “The Sportive route offered a real physical challenge and the opportunity to continue the work of Webhelp UK’s Dunoon team in raising money for this worthy cause. Having the support of my team behind me was really encouraging and we’re already looking forward to taking part in Pedal for Scotland 2014.”

Organised by Webhelp UK Ambassadors Fiona McCartan, Natalie Bonnar, Robert Paterson and Business Lead Julie Geoghegan, the Dunoon team’s other fundraising events included a ‘Bring a Pound to Work Day’, a bake sale, a raffle and a ‘What’s in the Bucket’ guessing game for some of the centre’s more daring team members. The Dunoon team also sported onesies and superhero costumes in aid of CHAS. 


Webhelp UK gets STV Appeal fundraising day into full swing

The Webhelp UK team at Larbert in Falkirk has raised almost £500 for the STV Appeal by staging their own crazy golf tournament.

Around 400 customer experience professionals swapped their usual work clothes for comedy golf attire and went head to head in the charity fun day to raise even more money for the worthy cause.

Webhelp UK gets STV Appeal fundraising day into full swing

20 teams battled it out for over four hours to putt their way to the grand fundraising total. Giada Foniciella and Stuart Burns from Webhelp UKÂ’s Falkirk team were also voted best dressed on the day.

Lisa Beyaz from Webhelp UK in Falkirk, said: “Our crazy golf event was a great way for as many people as possible from the Webhelp UK team to get together and raise money for such a worthwhile cause. Around 400 people from our Falkirk site took part in the event and got into the fun spirit of the day by coming along in fancy dress too.

Webhelp UK gets STV Appeal fundraising day into full swing “We raised over £500 for the STV Appeal on the day, which is a fantastic team achievement. We’ve already planned our next fundraising events at our other sites and can’t wait to raise even more money for the Appeal.”

Webhelp UK is a big supporter of the STV Appeal. Throughout September and October, the companyÂ’s office in Glasgow will be hosting a number of other fundraising activities in aid of the STV Appeal.

Two weeks ago, a team from the Falkirk office donned cycling shorts to take part in the freshnlo Pedal for Scotland ride from Glasgow to Edinburgh. This year the STV Appeal was the event’s charity partner and the Webhelp UK cycle team raised more than £400.


Webhelp UK backs ‘Proud of Derby’ campaign

Webhelp UK’s team in Derby is getting behind a year-long campaign called ‘Proud of Derby’ to showcase the city’s great achievements and ambitions.

Led by Derby County Council, the campaign is focussing on regeneration and investment, bringing new employers to the city and supporting those companies like us who are already committed, removing barriers to creating jobs and achieving the highest standard of education.

As one of the UKÂ’s leading cities for technology and engineering, the campaign is aiming to raise DerbyÂ’s profile regionally and nationally.  It will also act as a catalyst to strengthen the local community and raise the raise and well-being of the people of Derby.

We opened our doors in Derby in 2012, employing 400 people.  Now, 18 months later, the figure sits at more than 1200, and weÂ’re continuing to show our support for the city and the local community, having made the Derby site our centre of excellence.

In recognition of their role as a key employer in the city, Our Derby team were recently invited to take part in the Proud of Derby campaign launch at Pride Park Stadium in Derby and included Abigail Bramley, Scott Fawkes, Shahzad Nabi, David O'Leary, Abigail Matamezano, Anthony Hibberd and Stacey Hardy.

Our team joined top businesses and organisations from around the city, including Rolls-Royce, the Derby Telegraph, Derbyshire Constabulary and Derbyshire Fire and Rescue to celebrate the campaign launch as part of the outdoor fun day.

The Derby team took along a special exhibition to showcase Webhelp UK, the job opportunities weÂ’re proud to have created and the talent weÂ’ve found in Derby.

Craig Purdie, Service Support Manager from Webhelp UK in Derby, said: “At the Proud of Derby Day other local companies brought their biggest assets.  Rolls Royce brought an aircraft engine, Bombardier brought a train and we brought ours – our people.

“Being part of the Proud of Derby campaign is a great way to show our continued support for the city and the local community.   We want to inspire local people with the exciting job opportunities on offer to them at Webhelp UK in Derby.

“As a leading employer in the city, we have a key role to play in helping to strengthen the local community by offering people a range of training and development initiatives, as well as great career prospects within Webhelp UK.”

Webhelp UK backs ‘Proud Of Derby’ campaign


Falkirk Cycling Team raise over £400 For STV Pedal For Scotland appeal

A team of cycling enthusiasts from Webhelp UK in Falkirk have saddled up to raise over £400 for the STV Pedal For Scotland campaign.

Pedal For Scotland includes Scotland's Biggest Bike Ride and aims to get more people cycling more often.

Laura McGrandles, Debbie Graham, Emma Duff and Megan Wilson, who all work at Webhelp UKÂ’s Larbert headquarters, teamed up to conquer this yearÂ’s 47 mile Pedal for Scotland cycle challenge from Glasgow Green to Murrayfield Stadium in Edinburgh.

The Webhelp UK team were part of over 7000 cyclists taking part in the challenge, which included a range of ages and abilities, from five-year-olds to people in their 80s.

Laura McGrandles, whoÂ’s an Accredited Trainer for Webhelp UK in Falkirk and was the leader of the Webhelp UK cycle team on the day, said:  Â“We really enjoyed the cycle challenge and working as a team outside of work.  It was a great fun way to help raise money for such a worthwhile cause.

“There was a great sense of achievement after everyone crossed the finished line and were awarded with a medal and a goody bag.   I would highly recommend the cycle challenge for anyone willing to push themselves and raise money for charity with colleagues, friends or family.”

Falkirk Cycling Team raise over £400 For STV Pedal For Scotland appealFalkirk Cycling Team raise over £400 For STV Pedal For Scotland appealFalkirk Cycling Team raise over £400 For STV Pedal For Scotland appealFalkirk Cycling Team raise over £400 For STV Pedal For Scotland appealFalkirk Cycling Team raise over £400 For STV Pedal For Scotland appeal

Webhelp Group plans €100m acquisition drive

Webhelp Group, one of Europe’s largest providers of customer experience services, has outlined plans to consolidate the market with a programme of strategic acquisitions. 

The Group, which opened new UK headquarters in London earlier this year, said it planned to invest up to €100m over the next two years to build further scale and specialisms, with a primary focus on the UK market. The group’s strategic goal is to become the number three within its sector in Europe by 2015.

The announcement follows a successful €275m refinancing of the Group’s funding facilities, led by its private equity backers Charterhouse Capital Partners.

Earlier this year, the Group signalled its intent to consolidate the fragmented customer experience market with the acquisition of Webhelp UK, one of the UK’s largest operators, from India’s Hero Group.

Webhelp manages customer relationships across traditional voice and email channels as well as fast-growing areas of social media and webchat. Its customers include some of Europe’s leading brands, such as Virgin Mobile and Boursorama Banque.

It was established in France in 2000 by co-Chairmen Frédéric Jousset and Olivier Duha. In 2011, Charterhouse backed the €340m acquisition from its previous owners, French private equity group Astorg Partners.

Today, the Group generates revenues of approximately €400m and operates a total of 35 centres in seven countries. It employs some 17,000 people.

Its UK division, where it employs 6,000 people across 10 sites and works for brands such as Sky and Vodafone, recently reported revenue growth of 36 per cent in the 12 months to 31 March 2013 to £111m.

Frédéric Jousset, Webhelp Group founder and co-chairman, said: “The way in which consumers want to engage with the brands they buy is changing at an alarming rate, driven by new technology, new lifestyles and new expectations. The battle for brand loyalty is won or lost on the quality of a customer’s experience across every channel, not just a call centre or email.”

He added: “Having developed an integrated customer experience offering for our clients, we see tremendous opportunity to build real international scale to support new and existing clients internationally, with a mixture of onshore and offshore locations.

“The Group’s refinancing gives us the capital structure and funding facilities to accelerate that strategy through a highly targeted acquisition programme.”  


Webhelp UK hires the Recruit

Two young people have secured jobs with Webhelp UK through a personal development programme -The Recruit.

The Recruit, based on television series The Apprentice, involves final year school pupils participating in 400 hours of activities over a four month period, from outward bound days to raising money for charity and attending Corporate Challenge Days.

Webhelp UK delivered the corporate challenges for the scheme and has been involved in the programme, run by Inverclyde Council, for the past two years.

Webhelp UK Winning Recruit Joseph McBride

Thirty-one young people took part with the successful candidates selected on their overall performance, attitude, potential, personal drive, determination and employability skills throughout the programme of activities. Joseph McBride, 17 from Gourock received the winning position with Webhelp UK along with a bonus prize of 20 driving lessons. Webhelp UK also hired Jonathon Nelson 17 from Port Glasgow.

Suzanne Nichol, Service Process & Knowledge Manager from Webhelp UK, said: “We set the group a challenge of understanding how benefits and incentives engage and motivate employees, and asked them to come up with some new ideas.

The participants were all energetic and so enthusiastic about the programme, demonstrating a willingness to learn.

“We were blown away by the professionalism and understanding they had of our sector. The ideas were great and we will look to use some of them for engagement moving forward.”

Webhelp UK Winning Recruit Jonathan Nelson

The Recruits managed to raise a record £10,300 for Ardgowan Hospice in Greenock.

In a further move to show its support for employment of young people, the company recently announced the expansion of its Customer Experience Academy, specifically for people who havenÂ’t previously been able to reach the first rung of the jobs ladder.

Following a successful pilot scheme, which ran earlier this year, Webhelp UK is rolling the skills initiative out across its estate.