Dearne Valley’s Webhelp UK raises £2200 for festive charity appeals

Dearne Valley’s leading customer experience management company, Webhelp UK, has made Christmas come early for five charities by raising over £2200.

Following a series of fundraising events, the team at Webhelp UK in Manvers, near Rotherham, donated to Sheffield ChildrenÂ’s Hospital, Bluebell Wood ChildrenÂ’s Hospice in Sheffield, Cancer Research UK, Help for Heroes and Hallam FMÂ’s Christmas Appeal.

The Webhelp UK Dearne Valley team took a creative approach to fundraising for the charities by organising a wide variety of events including a dress down month, selling home baking and participating in Hallam FM’s ‘Mission Christmas’ to provide Christmas presents for disadvantaged local children.

The Webhelp UK Ambassadors at Dearne Valley, who are responsible for organising local fundraising and volunteering, surveyed the team to determine how the money should be distributed.

Charity fundraising and local contribution is a vital part of the work carried out by Webhelp teams across the UK. Christmas can be a difficult time for disadvantaged people and the Dearne Valley team wanted to help as many worthy causes as possible.

Bluebell Wood ChildrenÂ’s Hospice in Sheffield has kindly invited the Webhelp Ambassadors for a tour of the hospice so they can see the vital work the hospice does for local children and the difference their donation will make.

Help for Heroes attended the Manvers site to collect their cheque from the Webhelp team and took the time to explain how the money would be spent and the importance of the charity to British service men and women.

Hallam FM invited Webhelp UK Ambassador, Chris North, to be interviewed on air about the work the Dearne Valley team were doing to support this worthy cause. The Webhelp team returned to the studio to deliver the Christmas presents they had collected for Hallam FMÂ’s festive campaign. Charity Manager for Hallam FM, Louise Davies, gave the Ambassadors a tour of the stationÂ’s site and explained the impact their contribution would have on local childrenÂ’s lives this Christmas.

Zoe Bateman, Customer Experience Manager at Webhelp UK in Dearne Valley, was responsible for co-ordinating the fundraising activities. Zoe said:

“The whole Webhelp Dearne Valley team has been so supportive of all five chosen charities and it’s been a great way for us to spend time together outside of work too. We’ve had some amazing feedback from the charities and would be honoured to accept their invitations to visit their sites and see the difference they make to so many lives.

“We’re already planning our fundraising activities for next year and we hope they will be bigger and better.”

Cancer Research UKÂ’s Local Fundraising Manager, Becky Dixon, commented on the work of the Webhelp Dearne Valley team. Becky said:

“We’re absolutely delighted that Webhelp UK decided to raise money for Cancer Research UK. The amount of money raised in just one month of activity is overwhelming and we are truly grateful to have been chosen to receive some of those funds.

“Cancer Research UK has made enormous progress in the fight against cancer and continues to do so. However, we have only been able to do this thanks to the dedication and commitment of our volunteers and supporters without whom we would not be able to fund our vital research.”

Dearne Valley’s leading customer experience management company, Webhelp UK, has made Christmas come early for five charities by raising over £2200Dearne Valley’s leading customer experience management company, Webhelp UK, has made Christmas come early for five charities by raising over £2200Dearne Valley’s leading customer experience management company, Webhelp UK, has made Christmas come early for five charities by raising over £2200.


The Magical Journey… In Retail this Christmas

'Tis the season to spend, and retailers across the country are trying to woo customers with offers and promotions. But how are they faring in their customer experience? We've created an infographic that explores the customer journey offered by four of Britain's leading retailers this Christmas.

http://www.webhelp.com/uk/sites/default/files/pdf/Magical_Journey_infographic_V2.pdf

 


Rothesay’s Webhelp UK raises £1400 for Ronald McDonald House

Customer experience management company, Webhelp UK, has raised £1400 for the Ronald McDonald House in Glasgow. 

Over the past three months, Webhelp UKÂ’s Rothesay team raised funds for the charity through a variety of events including a dress down month and a home baking sale. Tanya Spiers, one of the Rothesay team, also made and sold jewellery, bringing the total to £1400. 

Webhelp UKÂ’s Rothesay team was inspired to raise money for this worthy cause by team member Jordan Lyon. Jordan and his partner, Jody, became aware of the vital service Ronald McDonald House Charities provides after the birth of their daughter, Cassey. 

Shortly after Cassey was born, it was discovered she would have to spend some time in Yorkhill ChildrenÂ’s Hospital in Glasgow. Luckily, a nearby Ronald McDonald House offered Jordan and Jody the opportunity to stay just a stoneÂ’s throw away.

Jordan Lyon and his partner Jody and their baby Cassey

Ronald McDonald House Charities provides free accommodation for families with children in hospital, allowing them to stay close-by during treatment. There are currently 14 Ronald McDonald Houses across the UK, helping more than 6000 families every year. 

After learning about the Ronald McDonald House, JordanÂ’s colleagues decided to raise money for the charity. Charity fundraising and local contribution are an important part of the work the Webhelp teams carry out across the country. Team Ambassadors help co-ordinate the fundraising efforts of the Webhelp colleagues and ensure they are supported during events and activities. 

Webhelp UK Ambassador, Jordan, commented that the support he and Jody received from the Ronald McDonald House has been remarkable and that they were both very grateful to the Webhelp Rothesay team for helping other families in a similar situation. Jordan said:

“The Ronald McDonald House in Glasgow allowed us to stay close to Cassey for as long as we needed to. The difference it makes to families with sick children is phenomenal and as soon as my colleagues in Rothesay heard about the charityÂ’s work, they wanted to help. 

“The whole Webhelp team’s response has been great. Jody and I were really proud to be able to hand over the cheque to the Ronald McDonald House Charity.”


Webhelp UK’S Customer Experience Academy creates over 40 new jobs for young people

Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has created a further 43 new roles targeted towards young people, as part of its nationwide skills initiative for young jobseekers.

Webhelp’s Customer Experience Academy (CEA) was designed to bring career opportunities to young unemployed people, within the communities it operates in, who are finding it difficult to reach the first step on the career ladder.

The CEA gives vital pre-employment training to a growing number of job seekers who lack the necessary communication skills or experience to pass the standard entrance level of most employers.

Now in its second phase, 43 new Webhelp colleagues have not only completed the five week work skills course at Webhelp’s Customer Experience Academy, but also the company’s interview process.

These individuals are now not only employed full time by Webhelp UK, on standard terms and conditions, but are also supported through a 12-month modern apprenticeship.

The CEA graduates have gained a recognised Customer Service qualification to assist them in finding a job with a variety of other employers should they wish to diversify their careers in the future.

Webhelp UK has employed 12 new CEA advisors at its Glasgow site, 12 in Warrington, 10 in Dearne Valley and nine in Derby as part of the second phase of the Customer Experience Academy programme.

The company has already taken on 137 new employees through the Customer Experience Academy. In addition to those now employed by Webhelp, many have also gained employment in other sectors, such as retail, as a result of their new qualification.

Claire Croden, Head of Learning Innovation for Webhelp UK, said:

“Webhelp’s Customer Experience Academy has gone from strength to strength since launching our pilot scheme earlier this year. Phase two of the initiative has attracted over 40 new talented colleagues, who have already started a modern apprenticeship at our sites throughout the UK.
"Youth unemployment is a massive issue and more still needs to be done to create job opportunities. It’s great to be getting involved and playing our part in bringing employment to a part of our society which desperately needs it.
“I’m very proud that we’ve been able to turn the pilot Customer Experience Academy project into a nationwide campaign.”


Webhelp UK’s Glasgow site embarks on festive fundraising

Our Glasgow team is supporting Glasgow City Mission in the run-up to Christmas by undertaking a number of fundraising events on site.

Glasgow City Mission provides food and support to vulnerable and disadvantaged people in the city who are leading difficult lives.  It hopes to help improve their quality of life through a number of projects, initiatives and activities. 

The Mission has launched a Christmas appeal to raise funds and provide food for those in need over the festive period.  Our Glasgow team is lending their support to the cause in December by taking part in a Christmas jumper day, hosting a tuck shop and sporting their onesies at work.

The team is also collecting non-perishable food for the Mission throughout the month of December which will be delivered to the Mission during the week before Christmas. Our client partner kindly got involved with our Christmas jumper day and has been contributing to the food bank. 

Our Glasgow Ambassador, Karen McNicol, has been responsible for coordinating the fundraising events. Karen said:

“The Glasgow City Mission is a fantastic cause that undertakes really important work throughout the year. We wanted to contribute to their work during December as the festive period can be a difficult time for many. We’ve had an overwhelming response to our activities so far and are very appreciative of the support we have received from all the Webhelp UK management.”


Webhelp UK raises more than £5000 for the STV Appeal 2013

Customer experience company, Webhelp UK, has raised over £5081 for the STV Appeal 2013 - more than doubling the amount they raised for the campaign last year. 

Webhelp UK carried out a number of fundraising activities across its sites in Scotland in support of the STV Appeal with the whole team getting involved to contribute to this worthy cause. 

The Webhelp teams in Scotland took part in pyjama days, a dress down month and a Crazy Golf day that was featured on the live STV Appeal finale.

One of Webhelp UKÂ’s customer experience professionals, Laura McGrandles, was lucky enough to be given the opportunity to attend the STV Appeal live show to present Webhelp UKÂ’s cheque. 

Webhelp UK raises more than £5000 for the STV Appeal 2013

Laura commented that the companyÂ’s fundraising activities for the STV Appeal had generated a lot of excitement among the Webhelp teams in Scotland and the opportunity to attend the live event was a great way to see the difference the Appeal makes to so many lives. Laura said:

“I was really proud to represent Webhelp UK at the STV Appeal. There was a great atmosphere and it was lovely to see behind the scenes of the show that makes such a big difference to the lives of Scottish children. The whole STV Appeal team were really friendly and made us feel so welcome.”

The Webhelp UK teams across Scotland are already gearing up to make their 2014 fundraising activities bigger and better. 


Webhelp UK Delivers an early Christmas present to Rothesay retirement home

Our team in Rothesay has presented a cheque for £400 to the residents’ committee of Rothesay retirement home, Foley Court.

Friends of Foley Court is a committee of residents who represent Foley Court retirement home in Rothesay. The committee aim to help the residents by arranging activities and providing games and daily events.

Our Rothesay Ambassadors chose to help the Friends of Foley Court after learning more about the valuable work they do with the home’s residents and the plans they have to arrange more activities in the coming year.

The generous contribution will enable the committee to purchase playing cards, board games and a new television for the residents’ day room.

One of our Ambassadors in Rothesay, Chris Park, is hoping to help the residents learn how to use the internet to make contact with friends and family.

Friends of Foley Court Treasurer, Phil Cornelli, attended our Rothesay site to receive the cheque. During his visit Phil got to meet some of the Rothesay team and learn a little more about the work Webhelp UK does.

Chris was also invited along for a tour of Foley Court in order to gain a better understanding of how the money would be used and the difference it would make to the residents. Commenting on the visit and the Webhelp donation, Chris said:

“It was a privilege to be invited to visit Foley Court and see the various ways in which the committee plan to better the lives of all those who live there. The whole team at Webhelp UK in Rothesay hope to further support the work of the Friends of Foley Court by using our know-how to provide basic internet training for the residents.

“This will allow the residents to make full use of their computer facilities and enable new forms of communication with family and friends.”


A Tribute to Nelson Mandela

Nelson Mandela leaves behind him a great legacy and a truly free nation. Our thoughts are with the people of South Africa and our colleagues in Cape Town and Johannesburg as they reflect on the life and achievements of a great leader.

Our relationship with South Africa is new, yet Scotland’s relationship with Nelson Mandela has been long and enduring; he had our greatest respect and today we share the world’s sadness.

David Turner - Webhelp UK CEO