Webhelp UK launches new charity partnership

Customer experience management company, Webhelp UK, and charity, MacMillan Cancer Support, have announced plans for an exciting charity partnership for 2014.

The customer experience professionals at Webhelp’s sites across the UK are aiming to raise a phenomenal £23,500 for this worthy cause.

Macmillan’s regional fundraisers will be visiting Webhelp sites across the UK to kick start activities this week. Webhelp colleagues will compete in a virtual challenge to travel from the company’s first UK site in Rothesay, to Paris and back, by the end of February. This will also mark the first anniversary of becoming part of the international Webhelp group.

In order to hit the ground running, Webhelp UK CEO, David Turner, pledged £1000 from his annual Christmas card appeal and a further £1000 per UK site.

By partnering with MacMillan Cancer Support, Webhelp UK hopes to support the tireless work that MacMillan provides in communities throughout the UK.

Fundraising and voluntary contribution is a vital element of the work Webhelp teams undertake, with each site being designated its own Charity Ambassadors to lead and co-ordinate events. Ambassadors across the UK sites are already planning an array of exciting and creative events for MacMillan Cancer Support in 2014.

April Davidson, Macmillan Regional Fundraising manager, will assist the Webhelp UK teams with their fundraising activities in the coming year.

April said “There are currently two million people living with cancer in the UK and statistics indicate this number is due to double by 2030. It is estimated that every diagnosis affects 44 other people including family, friends and colleagues.

"We are thrilled to be chosen as Webhelp UK's charity partner and look forward to working together over the course of the year to raise vital funds for people affected by cancer.

"Together we want to ensure that no one has to face cancer alone, and without the help of our partners like Webhelp UK we simply couldn't do this."

Beverley Lambert, Head of Human Resources at Webhelp UK, commented that the whole company was very excited about the partnership and eager to get fundraising activities underway. Beverley said:

“Charitable contribution is a key part of our company ethos and we want to help MacMillan in its goal to offer practical, medical and financial support to even more people throughout the UK. We are confident that 2014 will be our best year for fundraising yet, and look forward to beginning our new partnership with MacMillan Cancer Support.”


Exclusive Video Series: Interview with Mike Purvis (Part 3 of 3)

In the final part of our exclusive video series, Webhelp UK's Sales and Marketing Director Mike Purvis talks about the key factors to consider while considering outsourcing business processes while maintaining a high quality of customer experience and increased customer satisfaction.


Exclusive Video Series: Interview with Mike Purvis (Part 2 of 3)

Continuing the series of interviews with Webhelp UK's Sales and Marketing Director Mike Purvis, this video contains his views on how the outsourcing industry has evolved in the past five years.


Exclusive Video Series: Interview with Mike Purvis (Part 1 of 3)

Webhelp UK's Sales & Marketing Director Mike Purvis talks to Professional Outsourcing Magazine on factors to consider while considering on, near and offshore locations while outsourcing business processes. This is part 1 of the 3-part interview conducted by Professional Outsourcing Magazine, sponsored by Scottish Development International (SDI).

Professional Outsourcing Magazine has also created an independent white paper on this topic. The paper explores how the quest for short-term cost savings through offshoring is increasingly looking like a short-term strategy. A more sophisticated approach is blending onshore, nearshore and offshore locations in order to achieve the most efficient solution. Click here to downloaded the white paper.


Webhelp UK – Insight, Execution, Advantage

At Webhelp UK, we believe outsourcing can transform business performance. We measure our value by the results we deliver; higher revenues, lower costs and a loyal customer base of enthusiastic advocates. Read our corporate brochure to understand how the Webhelp UK advantage can help your business.

We've created a handy e-book and embedded it on this page so you can slip through it. You can also download the PDF here:

 


Customer experience professional takes home new car for Christmas

Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky recipient of a brand new Peugeot 208.

The new car, worth almost £11,000, was raffled on Christmas Eve following the company’s two month Christmas Bonanza held for its teams across the UK.

Webhelp UK raffled an array of prizes across its sites during the festive season. The Christmas bonanza offers the company an opportunity to reward the dedication of its hardworking people. Team members from across the company had their fingers crossed they would win the much sought after prize after the launch of the Christmas Bonanza in November.

In November, 15 team members across the UK won gift vouchers, Plasma TVs and iPad Minis. On Christmas Eve, the grand prize winner and winners of the December Big Draw were announced. Alongside the car, prizes including £1000 worth of holiday vouchers, a 3D TV and further gift vouchers.

John McCrudden from Webhelp’s site in Larbert took home the 3D TV and Adam Mangnall in Derby was the lucky winner of £1000 worth of holiday vouchers.

Commenting on the win, Paul Campbell said: “This is just an amazing Christmas present. I'm shell shocked. It's going to help our family life so much! The whole Greenock team were talking for weeks about who might win the car – I couldn’t believe my luck when I heard my name. This has been a really great Christmas. Thanks to everyone at Webhelp UK.”

Anton Manley, Director of Strategic Accounts at Webhelp UK, commented: “Paul is such a deserved winner. He is dedicated to his role and is a credit to Webhelp UK. It's fantastic to be able to recognise him in this way.”

Adam Mangnall commented on his win: “I couldn’t believe it when I found out I had won the holiday vouchers, I’ve already been looking online at possible destinations. The Christmas bonanza has been great fun, it’s really brought the whole team together over the festive season.”

Six team members were also rewarded with £150 gift voucher each in recognition of their hard work over the festive season. The shining stars were:

  • John McKeown - Falkirk
  • James McEleny - Greenock
  • Cindy Hudson - Derby
  • Holly Reilly - Derby
  • Stuart Walker - Glasgow
  • Adam Taylor - Warrington

To add to the festive fun, a real-time quiz was also conducted, with one member from each site participating and the winner, Craig McManus from the Webhelp UK Larbert site, was awarded an additional three days annual leave in 2014.