Webhelp announces entry into Dutch market following acquisition of SNT

Webhelp Group announces its intention to acquire SNT.

The Webhelp Group has announced its intention to acquire SNT, one of the Netherland’s leading customer experience management companies, which employs over 3,500 people across eight sites.

Webhelp Group operates 37 contact centres in continental Europe and Africa, has annual revenues of 370m Euros, and employs 18,000 people. It is backed by London and Paris based Charterhouse Capital Partners, which acquired a majority stake in the business in 2011.

The SNT acquisition is the second made by the company in a 12 month period, following its purchase of UK based HEROtsc – now Webhelp UK - in 2013. The company also recently announced its expansion into the South African market, opening sites in Cape Town and Johannesburg.

SNT, which changes its name to Webhelp SNT following the acquisition, gives the Webhelp Group a major presence in the Dutch market.

Webhelp SNT, will retain its corporate headquarters in Amersfoort, the Netherlands, and continue to be run by its existing long-standing management team, led by chief executive Gert-Jan Morsink. Morsink will also sit on the board of the Webhelp Group.

Over the last five years, SNT has doubled its revenues to €77 million, and grown staff numbers to 3,500.

Gert-Jan Morsink, Webhelp SNT chief executive, said: “Webhelp is a dedicated customer relationship management organisation, at the forefront on delivering customers with the very best multichannel experience.

“As such, Webhelp is well placed to assist us in taking the business to the next stage in its development. With the support of our new parent company, we’ll be accelerating our strategy for growth.

“Our people in the Netherlands are a major part of our success. Under our new ownership, we will continue to provide the very best career opportunities and support to our teams as we continue to expand our operation.”

Frédéric Jousset, founder and co-chairman of Webhelp Group, said: “As a company we have seen significant growth in recent years and have expanded our operation into new territories and services. This is the latest step towards our ambition of becoming one of the largest BPO providers globally.

“SNT is an excellent business with a strong track record of delivering first-class customer experience on behalf its clients and we felt there were a number of synergies between our management teams that will ensure the success of our future partnership.

“We are very excited about joining forces with the company, its management team and employees, to expand Webhelp’s global footprint and support the company in the Dutch market with the resources available from our group organisation and investors.”


Warrington’s Webhelp raises £1450 for St Rocco’s Hospice

Customer experience company, Webhelp UK, has raised £1450 for St Rocco’s Hospice in Warrington. 

150 customer experience professionals participated in a ‘Dress down month’ during December to raise the money for this worthy cause. 

St Rocco’s Hospice has been providing specialist care for people with cancer and other life-limiting illnesses for 28 years. Every year, St Rocco’s helps hundreds of people by providing clinical and emotional support, nursing care and complementary therapies. 

Local contribution and charitable fundraising are a vital part of the work undertaken by Webhelp teams across the UK. On-site Webhelp Ambassadors co-ordinate fundraising activities and ensure all events are given the support they need to raise as much money as possible for the chosen charity.

With such a long history in the Warrington area, the Webhelp team were eager to support such a vital institution. 

Webhelp Communications Manager, Leigh Jones, commented on the fundraising efforts undertaken by the team and the importance of this aspect of Webhelp’s work. Leigh said: 

”Charity fundraising is a key component of Webhelp’s ethos and it was fantastic to see so many of our colleagues take part in this event. Our site Ambassadors are currently working with St Rocco's staff, planning a number of events to assist their fundraising efforts in the coming months.  

“The Warrington team fully appreciate the contribution St Rocco’s makes to Warrington and the surrounding area and we want to offer the hospice as much support as possible. It is a charity that is close to many hearts and we are very excited to be working alongside it.”

Claire Houghton, Fundraising Manager at St Rocco's commented on the contribution from the Warrington Webhelp team and the hospice’s plans for the coming year. Claire said: 

“St Rocco’s is very excited to have been chosen as Charity of the Year for Webhelp’s Warrington site and we are looking forward to getting our fundraising efforts underway. Webhelp colleagues will be working together with St Rocco’s on a number of events this year, including the ‘Dragon Boat Race’ and ‘It’s a Knockout.

“The Hospice is keen to develop its ‘Living Well’ service this year- enabling patients to cope better with their symptoms in the home and the support and fundraising of companies like of Webhelp is crucial to our work. Their support will help make such a difference to the families cared for at St Rocco’s.”