Webhelp UK has been recognised with a prestigious award by customer contact industry body, the Professional Planning Forum. The leading […]
What engaged customers wonÂ’t do for money It would be no hard thing for any general insurer to argue that […]
Our weekly news update pulls together of the key stories from our industry this week. […]
Net Promoter Score (NPS) vs Customer Effort Score (CES) Many methods of assessment and metrics have been used to measure […]
Why employers need to do more to support the UK’s young people There’s a palpable sense of confidence in the […]
Webhelp UK has donated an additional £10,000 to Macmillan Cancer Support following a very successful start to the charity partnership. […]
The UK’s leading customer experience solutions provider, Webhelp UK has appointed Gillian Campbell as HR Director. Campbell joins after three […]
One of the UKÂ’s largest customer experience companies, Webhelp UK, has won a significant new contract with creative IT solutions […]
In the early days of customer management outsourcing, cost reduction was pretty much the only show in town. You might […]