9 Articles and Podcasts
Webhelp UK scoops prestigious innovation award

Webhelp UK has been recognised with a prestigious award by customer contact industry body, the Professional Planning Forum. The leading […]

Beyond price

What engaged customers wonÂ’t do for money It would be no hard thing for any general insurer to argue that […]

Industry News 18th April

Our weekly news update pulls together of the key stories from our industry this week.            […]

Customer effort score as a key weapon

Net Promoter Score (NPS)  vs Customer Effort Score (CES) Many methods of assessment and metrics have been used to measure […]

Addressing the skills gap

Why employers need to do more to support the UK’s young people  There’s a palpable sense of confidence in the […]

Webhelp UK donates a further £10k to Macmillan

Webhelp UK has donated an additional £10,000 to Macmillan Cancer Support following a very successful start to the charity partnership. […]

Webhelp UK appoints Gillian Campbell as HR Director

The UK’s leading customer experience solutions provider, Webhelp UK has appointed Gillian Campbell as HR Director. Campbell joins after three […]

New contract for Webhelp UK in Dearne Valley

One of the UKÂ’s largest customer experience companies, Webhelp UK, has won a significant new contract with creative IT solutions […]

Evolution of Outsourcing

In the early days of customer management outsourcing, cost reduction was pretty much the only show in town. You might […]