6 Articles and Podcasts
The Game Changer Channel: Integrating social media into customer management strategies

Helen Murray, chief customer solutions officer at Webhelp UK, considers how social media has changed the game for customer relationship […]

Retail resuscitation; why the high street must wake up to brick and click

While the idea of a multi-channel consumer experience has been on UK retailers’ radars for some time, news from a […]

Jessica Ennis-Hill visits the Webhelp UK team in Derby

The team at Webhelp UK in Derby were paid a visit by Olympic heptathlon champion Jessica Ennis-Hill. The Sky Sports […]

Evolution of South Africa’s customer experience industry

Evan Jones, Chief Operating Officer at Webhelp South Africa, speaks to CNBC Africa on the evolution of the customer service […]

What comes first, the big data or the experience?

David Turner Chief Executive Officer at Webhelp UK – Customer Experience Innovators Over the last 30 years face-to-face interactions have […]

Five minute interview with Webhelp UK HR Director Gillian Campbell

Contact Centre Focus recently conducted a five minute interview with Gillian Campbell, HR Director Webhelp UK. The interview, as published, […]