Helen Murray, Chief Customer Solutions Officer at Webhelp UK, argues customer engagement is key to turning insurance from a community […]
We’re delighted to be selected as a finalist in the UK Customer Experience Awards 2014. Now in their fifth year, […]
· EE partners with Webhelp UK to create roles in Derby for its customer facing division, bringing […]
Every industry battles its fair share of challenges while optimising their customers’ experiences – across channels and product/service portfolios. The […]
This week’s customer experience paper contains the latest news and articles on customer service, customer experience optimisation and omni-channel customer […]