8 Articles and Podcasts
Webhelp volunteers donate 300 hours to local causes

Customer experience professionals from across Webhelp’s UK sites have been giving up their time for local causes and organisations. Donating […]

The message, not the medium

The face of customer engagement is constantly changing. Although traditional forms of communication still play a predominant role in conversations […]

Businesses continue to fail to realise social media potential

Businesses are still not realising the potential of social media and other new channels to engage with their customers, by […]

Webhelp UK’s innovation labs

Jim Findlay, Business Solutions Consultant at Webhelp UK, discusses Webhelp’s Discovery/ Innovation labs and capabilities in analytics. Jim talks about […]

Operational consolidation and language capability

For many organisations, consolidating their contact centre operations is a first step towards transformation of their customer engagement capability. The […]

Webhelp UK to invest further in Derby

In light of its latest client win, customer experience firm Webhelp UK’s ongoing plans to further develop its office in […]

The art of omni-channel retailing

Retailers often ignore the need for a seamless omni-channel customer experience, focussing on upselling and cross-selling rather than the customer […]

Webhelp receives Healthy Working Lives Silver Award

Webhelp UK in Kilmarnock has been awarded a silver accreditation from the Scottish Centre for Healthy Working Lives. The customer […]