11 Articles and Podcasts
South Africa: the emotional advantage

South Africa has grown its outsourcing business by 87% since 2010. The industry contributes 5.6bn Rand (£308m) to the country’s […]

South Africa – better customer experience

South Africa has become something of a success story in customer experience circles in recent years. Its buoyant BPO (Business […]

You get what you pay for: Putting the value back into customer experience offshoring

Craig Gibson, CEO of Webhelp South Africa, argues quality rather than quantity should be the primary concern for customer experience […]

Webhelp UK’s 212 Team wins top industry award

Webhelp UK’s ‘212 Team’ took the UK Customer Experience Awards 2014 to new heights last night as it scooped an […]

Web chat: adding value

Today, 31% of organisations use web chat to support customer service and 30% use it to support sales (source). We […]

Webhelp UK hosts ‘Star Awards’

Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event at the National Railway […]

Webhelp UK raises cash for island initiative

Team members from Webhelp UK’s Rothesay site have raised more than £200 for local community group, Light Up Bute.  The […]

Webhelp UK’s Dunoon friends and families come together for fundraiser

Webhelp has hosted its annual fun day for Dunoon and Cowal Hospice and raised over £200. Alongside a barbeque, the […]

Web chat your customer

Enchanting customers with exceptional web chat. This infographic explores the use of web chat as a customer support channel across […]

Webhelp UK kicks-off kids’ football initiative with Derby County Football Club

Leading customer experience company, Webhelp UK is celebrating the start of the football season with the launch of a new […]

Webhelp acquires Business Process Outsourcing firm FDI

The Webhelp Group (‘Webhelp’ or ‘the Group’), one of Europe’s largest customer experience providers, today strengthened its Business Process Outsourcing […]

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