South Africa has grown its outsourcing business by 87% since 2010. The industry contributes 5.6bn Rand (£308m) to the country’s […]
South Africa has become something of a success story in customer experience circles in recent years. Its buoyant BPO (Business […]
Craig Gibson, CEO of Webhelp South Africa, argues quality rather than quantity should be the primary concern for customer experience […]
Webhelp UK’s ‘212 Team’ took the UK Customer Experience Awards 2014 to new heights last night as it scooped an […]
Today, 31% of organisations use web chat to support customer service and 30% use it to support sales (source). We […]
Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event at the National Railway […]
Team members from Webhelp UK’s Rothesay site have raised more than £200 for local community group, Light Up Bute. The […]
Webhelp has hosted its annual fun day for Dunoon and Cowal Hospice and raised over £200. Alongside a barbeque, the […]
Enchanting customers with exceptional web chat. This infographic explores the use of web chat as a customer support channel across […]
Leading customer experience company, Webhelp UK is celebrating the start of the football season with the launch of a new […]
The Webhelp Group (‘Webhelp’ or ‘the Group’), one of Europe’s largest customer experience providers, today strengthened its Business Process Outsourcing […]