10 Articles and Podcasts
Webinar: How to improve your chat

Let’s chat… Specifically, let’s chat about web chat. No longer a niche, optional extra – relegated to the corner of […]

Webhelp UK boosts numbers in Glasgow with relocation to new modern site

150 new jobs created in Glasgow by global BPO provider Webhelp UK, one of the country’s leading BPO providers, has […]

Twitter users can now chat privately without feeling so tongue-tied

Twitter users can now chat privately without feeling so tongue-tied Twitter has recently announced that its users will be able […]

The Jewel of Webhelp…

International business solutions director at Webhelp, Jasper Klootwijk, explains how a recent trip to the company’s Moroccan experience centres blew away […]

Why I need web chat. Written by a Gen Y’er.

Why I need web chat. Written by a Gen Y’er.I’m impatient.Sometimes I will be watching Great British Bake Off on […]

Time to chat?

Time to chat? An at-a-glance guide to web chat and how to maximise its potential. Web chat is no longer […]

Webinar: understanding the Voice of the Customer

When your customer talks, are you listening? Forget prompted customer feedback – Listening, really listening to the customer means reviewing […]

SHOP DIRECT APPOINTS WEBHELP TO TRANSFORM ITS DIGITAL CUSTOMER SERVICE CAPABILITY

Shop Direct, the UK’s largest multi-brand digital retailer, has announced a new partnership with customer experience solutions provider, Webhelp, as […]

Webhelp Derby contributes to “the fastest growing economy in the UK”

Webhelp Derby has been mentioned in a report released by accountancy firm ‘UHY Hacker Young’ detailing the country’s fastest growing […]

Get rich quick? – Making it in the web chat gold rush

By the end of 2015 more than 70% of contact centres will be operating web chat, more than double the […]

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