Let’s chat… Specifically, let’s chat about web chat. No longer a niche, optional extra – relegated to the corner of […]
150 new jobs created in Glasgow by global BPO provider Webhelp UK, one of the country’s leading BPO providers, has […]
Twitter users can now chat privately without feeling so tongue-tied Twitter has recently announced that its users will be able […]
International business solutions director at Webhelp, Jasper Klootwijk, explains how a recent trip to the company’s Moroccan experience centres blew away […]
Why I need web chat. Written by a Gen Y’er.I’m impatient.Sometimes I will be watching Great British Bake Off on […]
Time to chat? An at-a-glance guide to web chat and how to maximise its potential. Web chat is no longer […]
When your customer talks, are you listening? Forget prompted customer feedback – Listening, really listening to the customer means reviewing […]
Shop Direct, the UK’s largest multi-brand digital retailer, has announced a new partnership with customer experience solutions provider, Webhelp, as […]
Webhelp Derby has been mentioned in a report released by accountancy firm ‘UHY Hacker Young’ detailing the country’s fastest growing […]
By the end of 2015 more than 70% of contact centres will be operating web chat, more than double the […]