16 Articles and Podcasts
UK Retail Leads in Omnichannel Adoption

Consulting firm Kurt Salmon recently published their 2015 analysis of the retail omnichannel market in Europe. Being British and focused on […]

How Outbound Calls can Improve Customer Loyalty

In a recent blog I explored a new approach to outbound calls. By using an intelligence-led analytic approach to outbound calls […]

Banks Are Not Just Being Challenged; They All Need to Change to Survive

I’ve written previously about the wave of “challenger banks” sweeping the UK banking and financial services market. There is a great […]

Close By and Yet So Far Away

On my travels, Germany is becoming one of my most frequented destinations, the Ruhrgebiet region in particular over the past […]

Webhelp UK Celebrate Success with Team Tribute Day

Webhelp UK has furthered its commitment to people development by hosting a company-wide tribute day across its 12 UK sites […]

Derby Deputy Mayor and Mayoress Attend Webhelp Team Tribute Day

Webhelp UK welcomed Deputy Mayor, Councillor Mark Tittley (pictured with Director of Service Clive Martison), and Deputy Mayoress, Mrs Jill […]

Banks Are Not Just Being Challenged; They All Need to Change to Survive

In his latest blog post Webhelp CEO David Turner explains the great opportunity for brands in the banking sector to […]

Webinar: Intelligent outbound calling is the future

Approaching prospects in a manner that they are comfortable with and receptive to isn’t a new concept in face-to-face sales. […]

Attitudes to the Omnichannel Vary Across Europe

You might assume that retailers across the world are equally enthused about the opportunities offered by the omnichannel, but there […]

20 Per Cent Energy Drop for Webhelp after Consumption Overhaul

Webhelp has announced a 20 per cent drop in its energy consumption over the last four years. Average monthly usage […]

Why cold calling ought to be shown the door, for good

In recent years, the customer experience industry has been in the throes of change with significant advancements made when it […]

Why Telcos Are Often At The Vanguard of Change

One of the best stories I ever heard about the birth of what we now call the omnichannel was at […]

Outbound cold calling is becoming obsolete. Intelligent outbound calling is the future.

Untargeted outbound calling as a tool for generating new business and growing existing business has dramatically declined in popularity as […]

Webhelp has acquired Callpex in Turkey and CSM in Switzerland

The Webhelp Group, specialist in Customer Relationship Management solutions and services, has made its first acquisition outside of Europe with […]

Webhelp Celebrate Success with Star Awards

Webhelp UK hosted its fifth annual Star awards at Glasgow’s Kelvingrove Art Gallery and Museum on Thursday 24 September, designed […]

What’s next for Customer Experience Enabling technology?

The Guardian recently featured a story where they examined the 2002 Tom Cruise sci-fi movie Minority Report to see which […]

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