16 Articles and Podcasts
UK Retail Leads in Omnichannel Adoption

Consulting firm Kurt Salmon recently published their 2015 analysis of the retail omnichannel market in Europe. Being British and focused on […]

How Outbound Calls can Improve Customer Loyalty

In a recent blog I explored a new approach to outbound calls. By using an intelligence-led analytic approach to outbound calls […]

Banks Are Not Just Being Challenged; They All Need to Change to Survive

I’ve written previously about the wave of “challenger banks” sweeping the UK banking and financial services market. There is a great […]

Close By and Yet So Far Away

On my travels, Germany is becoming one of my most frequented destinations, the Ruhrgebiet region in particular over the past […]

Webhelp UK Celebrate Success with Team Tribute Day

Webhelp UK has furthered its commitment to people development by hosting a company-wide tribute day across its 12 UK sites […]

Derby Deputy Mayor and Mayoress Attend Webhelp Team Tribute Day

Webhelp UK welcomed Deputy Mayor, Councillor Mark Tittley (pictured with Director of Service Clive Martison), and Deputy Mayoress, Mrs Jill […]

Banks Are Not Just Being Challenged; They All Need to Change to Survive

In his latest blog post Webhelp CEO David Turner explains the great opportunity for brands in the banking sector to […]

Webinar: Intelligent outbound calling is the future

Approaching prospects in a manner that they are comfortable with and receptive to isn’t a new concept in face-to-face sales. […]

Attitudes to the Omnichannel Vary Across Europe

You might assume that retailers across the world are equally enthused about the opportunities offered by the omnichannel, but there […]

20 Per Cent Energy Drop for Webhelp after Consumption Overhaul

Webhelp has announced a 20 per cent drop in its energy consumption over the last four years. Average monthly usage […]

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