10 Articles and Podcasts
The Management Team of Webhelp partners with KKR

Webhelp, the global business process management and outsourcing solutions group, announced today that it has entered into an agreement with […]

Mapping The Customer Journey

I recently blogged about the importance of mapping the journey your customers take. This is an essential process for improving […]

Webhelp India celebrates first Star Awards

Webhelp India hosted its first annual Star awards at the Palm Town and Country Club on Saturday 21st November, designed […]

WEBINAR: Contact Profiling & Customer Journey Mapping

Webhelp head of strategic insight Jim Findlay will present a webinar at 2pm on 26 November which examines the process […]

Challenger Utilities Growing Faster Thanks to Customer Service

The ‘Big 6’ companies, who serve around 9 in every 10 homes in Britain, dominate the UK energy market. But […]

Customers Want A Relationship With Your Brand – Not A Discount Voucher

The latest UK Customer Satisfaction Index (UKCSI) published earlier this month shows that after declining for the past couple of […]

Forrester Says European Customers Are Far From Satisfied

In her recent blog post Helen Murray discusses new research from the industry analyst firm Forrester that suggested that customer […]

Customers Are Demanding A Different Service Experience

The first statistic I saw from a new report into US and UK contact centres by the research company ContactBabel […]

Customer Mapping And Understanding Your Customer Contacts

Anyone who is involved in managing a customer service function knows that customer journey mapping is an essential part of […]

Webinar: Intelligent outbound – mastering respectful contact

Approaching prospects in a manner that they are comfortable with and receptive to isn’t a new concept in face-to-face sales. […]

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