Webhelp, the global business process management and outsourcing solutions group, announced today that it has entered into an agreement with […]
I recently blogged about the importance of mapping the journey your customers take. This is an essential process for improving […]
Webhelp India hosted its first annual Star awards at the Palm Town and Country Club on Saturday 21st November, designed […]
Webhelp head of strategic insight Jim Findlay will present a webinar at 2pm on 26 November which examines the process […]
The ‘Big 6’ companies, who serve around 9 in every 10 homes in Britain, dominate the UK energy market. But […]
The latest UK Customer Satisfaction Index (UKCSI) published earlier this month shows that after declining for the past couple of […]
In her recent blog post Helen Murray discusses new research from the industry analyst firm Forrester that suggested that customer […]
The first statistic I saw from a new report into US and UK contact centres by the research company ContactBabel […]
Anyone who is involved in managing a customer service function knows that customer journey mapping is an essential part of […]
Approaching prospects in a manner that they are comfortable with and receptive to isn’t a new concept in face-to-face sales. […]