16 Articles and Podcasts
IDC Makes Retail Predictions For 2016

The analyst firm IDC recently published a new research report titled “IDC FutureScape: Worldwide Retail 2016 Predictions.” In a recent […]

The Customer Experience in 2016

Customer Think magazine recently published a useful list of their top 5 predictions for the customer experience in 2016. Summarised, […]

Previewing the NOA’s “Outsourcing in 2020” research findings

Early in 2016 the National Outsourcing Association will publish The Outsourcing Yearbook 2016, featuring a research survey on outsourcing trends […]

5 Tips For Great Customer Engagement

Do you have an active engagement strategy that considers how talking to your customers might make them more loyal to […]

What Happens If You Don’t Deliver A Great Customer Experience?

We all know that the customer experience is important. Customers today have a higher expectation than ever and if they […]

Can You Afford to Ignore Social Media?

I recently saw a great blog by Danielle Geoffrey, a researcher at Forrester, focused on it no longer being socially […]

How would you define omni-channel?

Omnichannel is a term that is increasingly being used, especially when connected to retail, but how would you define it? […]

Webhelp UK Christmas card design competition winner

A pupil from St Bernadette’s primary school in Larbert has won a Christmas card design competition set by Webhelp UK. […]

What did we learn from Black Friday 2015?

A couple of weeks on from Black Friday in the UK and what have we learned?   Well, as predicted […]

Budding young artists help Webhelp say Merry Christmas!

With the festive season now fast approaching, we asked budding young artists from local primary schools near our UK Head […]

Black Friday retailers fail to meet demand!

Black Friday shopping across the UK reached record levels this year.  But, if you’re wondering why you didn’t see scenes […]

The Black Friday frenzy……how quickly did the major retailers respond?

Black Friday shopping across the UK reached record levels this year but with all the action happening away from the […]

How Connected Things Change The Customer Experience

I recently read an an article focused on how connected things will change the customer experience in future. The article […]

Webinar: Contact profiling and customer journey mapping

Do you understand why your customers contact you? Do you appreciate the potential value of each contact type? Can you […]

Webhelp UK’s Kilmarnock site raises close to £500 for two charities

Webhelp UK in Kilmarnock has raised nearly £500 for Diabetes UK and Ayrshire East Foodbanks, presenting the donations to the […]

Customer Service for the Very Silly (Jasper)

International business solutions director at Webhelp, Jasper Klootwijk, explains how personal experience can help us to truly empathise with our […]

Get in Touch

We ́d really like to help out. Fancy working together or just want to say hi? Drop us a message
Business Solutions
HR Enquiries & Career Opportunities
Media & Analyst Enquiries

HR Enquiries & Career Opportunities

To view our current list of job opportunities or get in touch with our recruitment team, please visit our Careers website.

View job opportunities
Reach out to our HR team


Contact us

Subscribe to receive our newsletter