16 Articles and Podcasts
IDC Makes Retail Predictions For 2016

The analyst firm IDC recently published a new research report titled “IDC FutureScape: Worldwide Retail 2016 Predictions.” In a recent […]

The Customer Experience in 2016

Customer Think magazine recently published a useful list of their top 5 predictions for the customer experience in 2016. Summarised, […]

Previewing the NOA’s “Outsourcing in 2020” research findings

Early in 2016 the National Outsourcing Association will publish The Outsourcing Yearbook 2016, featuring a research survey on outsourcing trends […]

5 Tips For Great Customer Engagement

Do you have an active engagement strategy that considers how talking to your customers might make them more loyal to […]

What Happens If You Don’t Deliver A Great Customer Experience?

We all know that the customer experience is important. Customers today have a higher expectation than ever and if they […]

Can You Afford to Ignore Social Media?

I recently saw a great blog by Danielle Geoffrey, a researcher at Forrester, focused on it no longer being socially […]

How would you define omni-channel?

Omnichannel is a term that is increasingly being used, especially when connected to retail, but how would you define it? […]

Webhelp UK Christmas card design competition winner

A pupil from St Bernadette’s primary school in Larbert has won a Christmas card design competition set by Webhelp UK. […]

What did we learn from Black Friday 2015?

A couple of weeks on from Black Friday in the UK and what have we learned?   Well, as predicted […]

Budding young artists help Webhelp say Merry Christmas!

With the festive season now fast approaching, we asked budding young artists from local primary schools near our UK Head […]

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