The analyst firm IDC recently published a new research report titled “IDC FutureScape: Worldwide Retail 2016 Predictions.” In a recent […]

Customer Think magazine recently published a useful list of their top 5 predictions for the customer experience in 2016. Summarised, […]

Early in 2016 the National Outsourcing Association will publish The Outsourcing Yearbook 2016, featuring a research survey on outsourcing trends […]

Do you have an active engagement strategy that considers how talking to your customers might make them more loyal to […]

We all know that the customer experience is important. Customers today have a higher expectation than ever and if they […]

I recently saw a great blog by Danielle Geoffrey, a researcher at Forrester, focused on it no longer being socially […]

Omnichannel is a term that is increasingly being used, especially when connected to retail, but how would you define it? […]

A pupil from St Bernadette’s primary school in Larbert has won a Christmas card design competition set by Webhelp UK. […]

A couple of weeks on from Black Friday in the UK and what have we learned?   Well, as predicted […]

With the festive season now fast approaching, we asked budding young artists from local primary schools near our UK Head […]

Black Friday shopping across the UK reached record levels this year.  But, if you’re wondering why you didn’t see scenes […]

Black Friday shopping across the UK reached record levels this year but with all the action happening away from the […]

I recently read an an article focused on how connected things will change the customer experience in future. The article […]

Do you understand why your customers contact you? Do you appreciate the potential value of each contact type? Can you […]

Webhelp UK in Kilmarnock has raised nearly £500 for Diabetes UK and Ayrshire East Foodbanks, presenting the donations to the […]

International business solutions director at Webhelp, Jasper Klootwijk, explains how personal experience can help us to truly empathise with our […]