10 Articles and Podcasts
Webhelp UK raises £2,330 for Strathcarron Hospice

Webhelp UK, one of the country’s leading business process outsourcers (BPO), has donated £2,330 to Strathcarron Hospice in Stirlingshire, thanks […]

Which Tech will change the Customer Experience in 2016?

In a recent press release from Macy’s, the US-based retailer, they outlined exactly how the use of Radio Frequency Identification […]

Omni-channel is not dead. It has only just been born.

We live in fast moving times. Never in the history of industry has business changed so much and so fast. […]

Webhelp UK donates £1,000 to charity as a Thank You to Dearne Valley colleague

Webhelp UK, one of the countryÂ’s leading business process outsourcers (BPO), has donated a total of £1,000 to the National […]

Webhelp UK donates £500 to charity as a Thank You to Rothesay colleague

Webhelp UK, one of the country’s leading business process outsourcers (BPO), has donated £500 to Cancer Research UK, as thank […]

Infographic: 6 reasons to outsource your social listening

Social Media is a big part of most brands’ strategy but it’s not always easy to start handling it from […]

Outsourcing social media customer contact

90% of data in the world today was created in the past four years. Companies have now a great opportunity to […]

The danger of trying to improve service without planning

Customer Experience expert Deanna Laufer from the industry analyst firm Forrester recently blogged some great observations on what she sees […]

Business as usual Is not possible In a world of Customer Experience change

A recent Deloitte study of 1,200 Chief Information Officers (CIOs) found that there are really just three different types of […]

Delivering on the Omnichannel promise

You know my views on omnichannel – it’s still critical for companies who want to succeed in 2016. But there […]

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