Using social media for customer contact, listening and intelligence can be more difficult for insurance providers than it is in […]

A new report from PwC suggests that almost 1,000 shops disappeared from the British High Street last year. That’s three […]

The rise of internet and digital channels, as well as the emergence of price comparison websites, have changed how people […]

Webhelp, has been shortlisted in three individual categories at this year’s National Outsourcing Association (NOA) Professional awards, to be held […]

Webhelp recently carried out some research on Customer Experience within the UK Car Insurance Industry. 1000 customers were surveyed and […]

Hot on the heels of publishing an API for Facebook messenger which allows brands to interact with customers via the […]

Shop Direct and Webhelp have been shortlisted in two categories at the prestigious Retail Week Customer Experience awards, to be […]

In my past few blogs I have explored how the insurance industry is radically changing in the UK. In particular […]

Furniture retailer DFS recently announced impressive sales growth of 17.7% for the past year. This success was achieved thanks to […]

Want to know how the UK’s leading car insurance providers performed in a recent customer experience survey? Webhelp recently commissioned […]