Using social media for customer contact, listening and intelligence can be more difficult for insurance providers than it is in […]
A new report from PwC suggests that almost 1,000 shops disappeared from the British High Street last year. That’s three […]
The rise of internet and digital channels, as well as the emergence of price comparison websites, have changed how people […]
Webhelp, has been shortlisted in three individual categories at this year’s National Outsourcing Association (NOA) Professional awards, to be held […]
Webhelp recently carried out some research on Customer Experience within the UK Car Insurance Industry. 1000 customers were surveyed and […]
Hot on the heels of publishing an API for Facebook messenger which allows brands to interact with customers via the […]
Shop Direct and Webhelp have been shortlisted in two categories at the prestigious Retail Week Customer Experience awards, to be […]
In my past few blogs I have explored how the insurance industry is radically changing in the UK. In particular […]
Furniture retailer DFS recently announced impressive sales growth of 17.7% for the past year. This success was achieved thanks to […]
Want to know how the UK’s leading car insurance providers performed in a recent customer experience survey? Webhelp recently commissioned […]
Telematics is no longer seen as an unusual part of the car insurance business in the UK. Over half a […]
The Actuary magazine featured a fascinating report recently on how car insurance is changing. It doesn’t sound like a promising […]
The restaurant business is not known for transformation. Take a look around cities like London and you can see restaurants […]