13 Articles and Podcasts
[Webinar] Social media management and intervention for insurance providers

Using social media for customer contact, listening and intelligence can be more difficult for insurance providers than it is in […]

Is Omnichannel Confusion Hurting The High Street?

A new report from PwC suggests that almost 1,000 shops disappeared from the British High Street last year. That’s three […]

Insurers Are Making You Talk

The rise of internet and digital channels, as well as the emergence of price comparison websites, have changed how people […]

Talented Webhelp trio short-listed for top industry awards

Webhelp, has been shortlisted in three individual categories at this year’s National Outsourcing Association (NOA) Professional awards, to be held […]

[Infographic] UK Car Insurance Customer Experience

Webhelp recently carried out some research on Customer Experience within the UK Car Insurance Industry. 1000 customers were surveyed and […]

Facebook chatbots announcement has far reaching implications for customer service.

Hot on the heels of publishing an API for Facebook messenger which allows brands to interact with customers via the […]

Shop Direct and Webhelp partnership shortlisted for two major retail awards

Shop Direct and Webhelp have been shortlisted in two categories at the prestigious Retail Week Customer Experience awards, to be […]

Technology Can Help Reduce Insurance Fraud

In my past few blogs I have explored how the insurance industry is radically changing in the UK. In particular […]

DFS Achieves Sales Success With Omnichannel Strategy

Furniture retailer DFS recently announced impressive sales growth of 17.7% for the past year. This success was achieved thanks to […]

[Free Download] – UK Car Insurance Customer Experience League Tables

Want to know how the UK’s leading car insurance providers performed in a recent customer experience survey? Webhelp recently commissioned […]

40% Of UK Drivers Now Choose To Be Monitored By Their Insurance Company

Telematics is no longer seen as an unusual part of the car insurance business in the UK. Over half a […]

The Future of Car Insurance

The Actuary magazine featured a fascinating report recently on how car insurance is changing. It doesn’t sound like a promising […]

Transforming The Dining Experience

The restaurant business is not known for transformation. Take a look around cities like London and you can see restaurants […]

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