The Wharton School of the University of Pennsylvania recently published a paper in their Knowledge @ Wharton journal focused on […]

In Mike Purvis’s latest blog, Mike writes about a recent interview given by Alice Milligan, Chief Customer and Digital Experience […]

Paris, May 18, 2016 – Webhelp, Europe’s third largest customer experience and BPO (Business Process Outsourcing) company, is offering start-ups […]

In my last blog I talked about how customers are actively choosing to help themselves before calling a customer service […]

Continuing on with our “digital coaching” to self-serve theme, we thought it would be interesting to look back at the […]

Continuing on with our “digital coaching” to self-serve theme, we thought it would be interesting to look back at the […]

Around 85% of the top 700 grossing apps in the world are games. What does this say? Well to start […]

Leading business process outsourcer, Webhelp UK, has announced the appointment of Matt Camille as account development director. Matt is responsible […]

What’s the first thing you do when you have a problem with almost any product? These days most of us […]

New research by PCM Research and ACI Worldwide suggests that only a very small minority of retailers have managed to […]