14 Articles and Podcasts
The Retail Omnichannel Has Been With Us For Years, But Retailers Still Fail

The Wharton School of the University of Pennsylvania recently published a paper in their Knowledge @ Wharton journal focused on […]

Changing The Retail Banking Customer Experience

In Mike Purvis’s latest blog, Mike writes about a recent interview given by Alice Milligan, Chief Customer and Digital Experience […]

Webhelp supports digital innovation at Viva Technology Paris 2016

Paris, May 18, 2016 – Webhelp, Europe’s third largest customer experience and BPO (Business Process Outsourcing) company, is offering start-ups […]

How Can You Measure Self-Serving Customers?

In my last blog I talked about how customers are actively choosing to help themselves before calling a customer service […]

[Infographic] From Problem Solver to Digital Coach

Continuing on with our “digital coaching” to self-serve theme, we thought it would be interesting to look back at the […]

[Infographic] From Problem Solver to Digital Coach

Continuing on with our “digital coaching” to self-serve theme, we thought it would be interesting to look back at the […]

The Golden CX Rule Gamers Can Teach Other Industries

Around 85% of the top 700 grossing apps in the world are games. What does this say? Well to start […]

Webhelp UK announces appointment of Matt Camille as Account Development Director

Leading business process outsourcer, Webhelp UK, has announced the appointment of Matt Camille as account development director. Matt is responsible […]

Customers Are Demanding Great Self-Service Support

What’s the first thing you do when you have a problem with almost any product? These days most of us […]

Are Apps Essential For A Great Retail Omni-channel Experience?

New research by PCM Research and ACI Worldwide suggests that only a very small minority of retailers have managed to […]

Webhelp Set To Showcase Digital Transformation At Industry Event

Webhelp, one of the country’s leading business process outsourcers (BPO), has announced today it will host a digital transformation session […]

Wouldn’t You Rather Not Call Me?

“Millenials” (anyone born between 1981 and 2000) are a demanding group of customers… The first generation with access to instant […]

Coaching To Self-Serve

Customer experience coaches drive satisfaction online The retail sector is leading the way, with the likes of John Lewis and […]

Is Simplicity The Answer For A Great Customer Experience?

I recently heard The Modern Customer podcast with Blake Morgan interviewing Margaret Molloy, the Chief Marketing Officer of Siegel and […]

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