The Wharton School of the University of Pennsylvania recently published a paper in their Knowledge @ Wharton journal focused on […]
In Mike Purvis’s latest blog, Mike writes about a recent interview given by Alice Milligan, Chief Customer and Digital Experience […]
Paris, May 18, 2016 – Webhelp, Europe’s third largest customer experience and BPO (Business Process Outsourcing) company, is offering start-ups […]
In my last blog I talked about how customers are actively choosing to help themselves before calling a customer service […]
Continuing on with our “digital coaching” to self-serve theme, we thought it would be interesting to look back at the […]
Continuing on with our “digital coaching” to self-serve theme, we thought it would be interesting to look back at the […]
Around 85% of the top 700 grossing apps in the world are games. What does this say? Well to start […]
Leading business process outsourcer, Webhelp UK, has announced the appointment of Matt Camille as account development director. Matt is responsible […]
What’s the first thing you do when you have a problem with almost any product? These days most of us […]
New research by PCM Research and ACI Worldwide suggests that only a very small minority of retailers have managed to […]
Webhelp, one of the country’s leading business process outsourcers (BPO), has announced today it will host a digital transformation session […]
“Millenials” (anyone born between 1981 and 2000) are a demanding group of customers… The first generation with access to instant […]
Customer experience coaches drive satisfaction online The retail sector is leading the way, with the likes of John Lewis and […]
I recently heard The Modern Customer podcast with Blake Morgan interviewing Margaret Molloy, the Chief Marketing Officer of Siegel and […]