13 Articles and Podcasts
Webhelp Explores The Future Of Bots at VIVA TECHNOLOGY PARIS 2016

PARIS, JUNE 27, 2016 – Webhelp will explore the future of bots and how the world of customer experience will […]

Webhelp reaches US$1bn turnover with acquisition of leading Scandinavian customer experience company

PARIS, June 23, 2016 – Leading global customer experience company, Webhelp, has today announced the acquisition of top Scandinavian customer […]

Webhelp UK Strengthens Banking, Financial Services and Insurance Team

Webhelp, has strengthened its UK banking, financial services and insurance team with the appointment of Jack Springman as propositions director. […]

Aligning Business Transformation To The Adoption of Innovation

There are many reasons why some businesses need transformation. Sometimes the market is moving faster than the normal pace of […]

Webhelp UK Boosts Senior Team With Appointment Of Business Development Director

Webhelp, has strengthened its senior UK team with the appointment of Annie Meharg as business development director. Annie joins Webhelp […]

Getting Personal With Omnichannel

A recent blog on the Luxury Daily marketing side explored how omnichannel retail is getting personal. This is a theme […]

Nationwide Tops Car Insurance Customer Experience Survey (M&S Ranked Worst)

Some of the country’s biggest names in insurance have been revealed as the winners and losers in our most recent […]

The Evolution of the Digital Customer Experience: Q&A with James Mitton, Customer Service Director at Shop Direct

Following our recent exploration of the evolving role of the customer experience advisor; we spoke with Shop Direct’s James Mitton […]

What Are The Key Requirements For A Great CX?

The management blog Econsultancy recently hosted a series of round-tables where they discussed the key attributes for creating a great […]

What Are The Key Requirements For A Great CX?

In Helen Murray’s latest blog post, she looks at the results of a series of round table events which identified […]

Webhelp Rewards 600 Years of Loyal Service

Webhelp has celebrated the commitment of some of its longest serving colleagues at a special dinner at the Waldorf Astoria […]

How Omni-Channel Is Influencing Customer Centricity

I saw two different stories about different media and telecoms companies this week that were both in the technology journal […]

Webhelp Secures Two New Retail Contracts

Webhelp, has secured two new significant contracts with retailers Freemans Grattan Holdings and BrightHouse. Both companies appointed Webhelp on the […]

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