24 Articles and Podcasts
Groei met dubbele cijfers in global B2C e-commerce omzet in 2015

Online omzet steeg vorig jaar met bijna 20% tot $2,3 biljoen wereldwijd De wereldwijde verkoop van B2C e-commerce producten en […]

Customers are Taking Control of the Customer Experience

I recently read a Forbes article by the customer experience (CX) consultant Adrian Swinscoe that focused on the risk of […]

[CRISES & BAD BUZZ] COMMENT LES GÉRER EN 4 ÉTAPES ?

Les crises sur les réseaux sociaux sont de plus en plus nombreuses : Lego et son action de street marketing ratée […]

Webhelp Nominated for Three UK Digital Experience Awards

Leading global customer experience and business process outsourcing company, Webhelp, has been named as a finalist in three categories at […]

The Changing Nature of the Customer Journey

I have read several articles and seen some presentations recently that have stressed the importance of understanding the customer journey. […]

Webhelp Wins Silver in UK Customer Experience Awards

Leading global customer experience and business process outsourcing company, Webhelp, has won Silver in the Best Business Change category at […]

Omni-channel Service is Redefining Auto Sales

  Lately, I’ve been reading about the different ways in which the omni-channel approach is changing the market for cars […]

Are Banks Meeting Customer Expectations?

A very interesting research report was published recently that explored what C-level banking executives and their customers thought of the […]

Webhelp Receives Two Nominations in the Inaugural Engage Awards

  Leading global customer experience and business process outsourcer, Webhelp, has been nominated for two awards at this year’s Engage Awards. […]

Webhelp Celebrates Excellence with Annual Star Awards

  Leading global customer experience outsourcer, Webhelp, celebrated the dedication and commitment of its colleagues at the company’s annual Star […]

Webhelp 2016 Star Awards – in pictures

[View the story “Webhelp Star Awards 2016” on Storify]

Hat Trick of Nominations for Webhelp in the 2016 NOA Awards

Leading global customer experience and business process outsourcing company, Webhelp, has received three nominations for this year’s prestigious National Outsourcing […]

WEBHELP NOMINATED FOR TWO CCA AWARDS

      Leading global customer experience and business process outsourcing company, Webhelp, has been nominated for two awards at […]

Falkirk Team Scoops Top Title at Webhelp’s Annual Star Awards

The Webhelp UK Team of the Year award has this year been won by the People Services team, led by […]

Dunoon ladies recognised for Excellence at Webhelp’s Annual Star Awards

DUNOON, Sep 9, 2016 – Two local ladies have been recognised for their excellent work this year at Webhelp’s annual […]

Recognition for Greenock colleagues at Webhelp’s Annual Star Awards

GREENOCK, Sep 9, 2016 – Three Webhelp colleagues from Greenock have been recognised for their excellent work this year at […]

Kilmarnock Man Wins Top Title at Webhelp’s Annual Star Awards

Local man, Ryan Clannachan, has been named the Rising Star of the Year at the 2016 Webhelp UK Star Awards. […]

Glasgow colleagues scoop titles at Webhelp’s Annual Star Awards

GLASGOW, Sep 9, 2016 – Three Glasgow colleagues have been recognised for their excellent work this year at Webhelp’s annual […]

Top Awards for Dearne Valley Colleagues at Webhelp’s Annual Star Awards

Two Dearne Valley colleagues have been recognised for their excellent work this year at Webhelp’s annual Star Awards, held in […]

Cardiff colleague receives top title at Webhelp’s Annual Star Awards

CARDIFF, Sep 9, 2016 – Cardiff-based Dawn Wilson has won the Making a Difference Award at the 2016 Webhelp Star […]

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