Top Awards for Derby Colleagues at Webhelp’s Annual Star Awards

Hopetoun House Group

Three Derby colleagues have been recognised for their excellent work this year at Webhelp’s annual Star Awards, held in the sumptuous surroundings ofHopetoun House, just outside Edinburgh.

Martin Walker took home one of the top titles, Role Model of the Year (operational role), while James Saunders was named People Manager of the Year (team leader role). Martin and James beat stiff competition from more than 7,000 Webhelp colleagues in the UK to clinch these titles.

Saqib Hussain was a runner up in the Making a Difference category for his work this year for Penny Appeal.

The awards were presented by Webhelp’s UK CEO, David Turner at a glittering James Bond themed gala dinner last night (Sep 8).

He said: “The Role Model of the Year title rewards our most inspirational or motivational colleagues, who display great leadership qualities. Martin is a deputy operations manager who has been with the business in Derby for four and a half years. He is a real credit to the business and I am delighted to be able to recognise his commitment and dedication with this award tonight.

“We chose James as our People Manager of the Year because of the fantastic feedback he received from his team. They describe him as ‘awesome’ and someone who is always willing to go the extra mile to advise and guide them, even giving up days off to ensure they were properly supported.

“Webhelp is only as good as the people we employ, so it is incredibly important to talk about and reward these great examples of excellence.”

Martin and James were presented with an award and a cheque for £1,000 each. Saqib was presented with a voucher to recognise him as an individual and a cheque for £500 for his charity, Penny Appeal.

 


WEBHELP KUZEY ÜLKELERİNİN KATILIMIYLA BÜYÜMEYE DEVAM EDİYOR

Kuzey Ülkelerinin En İyi Müşteri Deneyimi Firması GoExcellent’ın Satın Alma Süreci Tamamlandı

Haziran ayında açıklanan, Kuzey ülkelerinin en iyi müşteri deneyimi servis sağlayıcı şirketlerinden GoExcellent’ın satın alma süreci tamamlanarak Webhelp ailesinin bir parçası haline geldi. Şirket bundan böyle faaliyetlerine Webhelp Nordic adı altında devam edecek.
Webhelp Nordic ile birlikte İsveç, Finlandiya, Norveç ve Danimarka’dan 7 yeni lokasyon ve 1,700 yeni personelin yanında teknoloji, medya ve telekom sektörlerinde yeni deneyimler kazanmış olduk.
Webhelp Nordic, CEO’su Terje Andreassen liderliğinde son yıllarda yakaladığı başarılı grafiğini 2015 yılında $90m gelir elde ederek devam ettirdi. Başarılı yönetim ekibi, yakalanan bu sektörel uzmanlığı sürdürebilmek, lokal çözüm yetkinliğini koruyabilmek, Kuzey ülkeleri başta olmak üzere tüm Avrupa’da yenilik ve fırsatları geliştirmek üzere görevine devam edecek

Frederic Jousset

Webhelp’in kurucu ortaklarından Frédéric Jousset:
“Bu satın alma sürecinin tamamlanması ve Terje ile birlikte kendisinin muhteşem ekibini Webhelp bünyesine Webhelp Nordic olarak kattığımız için çok mutluyum. Bize katacakları uzmanlıkla müşterilerimize sunduğumuz kesintisiz ve kaliteli hizmetimizi Avrupa’da daha fazla dilde sürdürüyoruz. Webhelp Nordic olarak, Kuzey ülkelerinde ve müşterilerine hizmetlerini daha da iyi seviyelerde sunabilmek için Webhelp’in uzmanlığına ve araştırmalarına ulaşabilir olacaklar.”

Webhelp Nordic CEO’su Terje Andreassen:
“Ben ve ekibim adına gurur verici bir gün yaşıyoruz. Webhelp Nordic adını aldığımız için çok mutluyuz ve bunun gelecekte bize kazandıracağı fırsatlar için oldukça heyecanlıyız. İnanıyoruz ki; Webhelp’in yenilikçi gücü İskandinavya bölgesindeki konumumuzu güçlendirecektir. "

Bu gelişme ile birlikte Webhelp stratejik coğrafi genişlemesine devam ederek, hizmetlerine 4 yeni dil yeteneği daha kazandırmış oldu.

Son 12 ay içerisinde Webhelp tarihinde Unilever’in 5 Avrupa ülkesinde 400 markası için müşteri ilişkileri yönetiminin sağlanması, stratejik satın almalar gibi çok önemli gelişmeler oldu. Yeni kazanımlarla birlikte 2016 yılında ulaşılacak iş hacminin $1bn olması bekleniyor.


WEBHELP ET EXPERTIME CONSULTING EDITENT UN LIVRE BLANC SUR LA REVOLUTION DIGITALE DES MARKETPLACES B2B

Le modèle Marketplace devrait se déployer très rapidement en B2B. En France les achats B2B sur internet devraient croître de 32% d’ici 2020 passant de 400 milliards d’euros en 2014 à 528 milliards d’euros. Ce marché représente une opportunité spécifique: les intermédiaires y sont très nombreux (grossistes, semi-grossistes, revendeurs, détaillants, agents, logisticiens, importateurs, intermédiaires régionaux ou géographiques...).

En réduisant ou en supprimant ces niveaux d'intermédiation, les Marketplaces vont apporter une véritable révolution, profitable aux acheteurs mais aussi aux producteurs. Et bien sûr, le raccourcissement des cycles de production permettra d'améliorer la conception, la disponibilité, et l'adéquation des produits aux besoins du marché. Un cycle vertueux !

C'est la vision que François Duranton, directeur d’Expertime Consulting et Martial Frugier, Directeur de Business unit Retail & E-Commerce de Webhelp partagent, sur la base de leurs échanges quotidiens avec leurs clients et prospects.

Pour Axel Mouquet, directeur du développement Webhelp Payment Services « La marketplace a tout intérêt à comprendre qu'elle doit devenir un authentique tiers de confiance et non un simple intermédiaire. »

Dans ce Livre blanc « Marketplaces : le B2B fait sa révolution digitale », ils partagent leurs constats et apportent des réponses concrètes. Leur analyse s'adresse en priorité aux centrales d'achats qui vont se digitaliser et devenir des marketplaces, aux pure players ou distributeurs qui souhaitent s'organiser en marketplace, et enfin aux vendeurs qui envisagent de publier leur catalogue sur une marketplace. Pour François Duranton, « certaines Marketplaces ne réussissent pas car elles faillissent à organiser leur expérience client. »

Découvrez comment les pionniers français de la marketplace B2B ont fait le choix de réduire la complexité, de diminuer les risques, les coûts et les délais de développement.

TELECHARGER LE LIVRE BLANC

 

SAVE THE DATE

Envie d’en savoir plus ? Venez assister à la table ronde « Marketplaces : le B2B fait sa révolution digitale » le jeudi 22 septembre 2016 de 8h30 à 10h30

Pour vous inscrire CLIQUEZ-ICI


Growth Continues with Launch of Webhelp Nordic

Acquisition of Top Nordic Customer Experience Firm GoExcellent Completed

Leading global customer experience company, Webhelp, has confirmed the acquisition of top Nordic customer relationship management firm, GoExcellent, announced in June, has been completed. The company will now be rebranded as Webhelp Nordic.

Webhelp Nordic brings an additional nine centres and 1,700 people across Sweden, Finland, Norway and Denmark to Webhelp, as well as additional expertise in the technology, media and telecoms sectors.

The Nordic company has enjoyed strong growth in recent years under the leadership of CEO, Terje Andreassen, and recorded a turnover of US$90m in 2015. The team responsible for this growth will remain in place to ensure the expertise, contacts and local knowledge are maintained and harnessed to maximise the opportunities for development in the Nordic region and across Europe.


Frederic JoussetFrédéric Jousset, co-founder of Webhelp, said:

“I am delighted that this acquisition has been finalised today and that we can welcome Terje and his wonderful team to Webhelp as Webhelp Nordic. Their expertise will enhance our ability to offer our clients a seamless, quality experience across a greater range of languages and countries in Europe. And as Webhelp Nordic, they will be able to call on the expertise and resources of Webhelp to ensure they can continue to develop and deliver even greater levels of service to their clients in the Nordic region.”

Terje Andreassen, CEO of Webhelp Nordic, said:

“This is a very proud day for me and all the team here. We are delighted to become Webhelp Nordic and are very excited about what this means for our future and the possibilities for the business in this region. Fuelled by Webhelp’s commitment to, and strength in technological development and data driven customer insight, our position in the Nordic region will be further strengthened.”

 

This acquisition is part of Webhelp's strategy to actively pursue geographical expansion and will allow Webhelp to offer its customers services in four new languages in the areas of customer experience where Webhelp is already widely recognised.

The past 12 months have been very significant in the history of Webhelp. Major new client wins, such as the contract to handle customer contact for Unilever’s 400 consumer brands across five European countries, strategic acquisitions, and the commitment from global investment firm KKR, have seen this year mark a real turning point in the Webhelp story. In 2016 the turnover of the business is expected to be US$1bn.