Webhelp Welcomes Argyll & Bute Council

Leading global customer experience and business process outsourcing company, Webhelp, has welcomed representatives from Argyll & Bute Council to its Dunoon site.

Webhelp was delighted to welcome Argyll & Bute Council to its Dunoon site last week (Friday, Oct 28). Topics discussed included Webhelp's growth and commitment to the area.

Outsourcer looking to recruit 10 people locally

There are currently 10 positions vacant in Dunoon. Anyone interested in finding out more should contact recruitment@uk.webhelp.com.

 

Picture caption:  (From left) Pippa Milne, Executive Director of Development, Councillor Aileen Morton, Steven Elliott, Head of Service at Webhelp UK, and Webhelp Operations Managers, Robin Danks and Julie Geoghan.

 

 


Webhelp Features in Herald Careers Story

The team at Webhelp's site in Greenock was delighted to host Herald reporter Ken Mann for the day and discuss our approach to business process outsourcing, training and opportunity. Read the full story from the paper above.

 

 


Why Your Company Needs a Chief Customer Officer

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McKinsey published some excellent research recently that focused on the large number of companies now advertising for a Chief Customer Officer (CCO). In fact, it appears to be an executive trend; but why is it becoming essential for companies to have a CCO on the board?

I think Jeff Bezos, the founder of Amazon, started the trend many years ago. Bezos always added an empty chair at executive meetings and told the participants that this chair was for their customers. Although it was a metaphorical device, as opposed to a real executive at the table, it no doubt shaped the way they discussed how to treat customers just by having them pretend one was in the room.

Now though, the traditional marketing and technology functions are merging in many companies. Company executives are trying to find how they can unify all customer-related activities inside their organisation. Creating a CCO to oversee these activities is a first step.

This change in the way that companies are structured is yet another effect created by the way customers behave today, and how their demands are filtering back and changing the behaviour of organisations. What we are really seeing is the changing customer journey redefining how companies communicate with and sell to their customers.

Consider the traditional customer journey: the marketing or advertising team would create awareness of products. The sales team would sell the products. The customer service team would offer any post-sale support that is needed. Now, that linear journey looks extremely dated. Customers learn about products from social networks, friends, family, and reviews, not just advertising. They want to interact with brands before, during, and after sales. Customers are now engaging all the time.

This more complex customer journey has created an environment where your customer service team, marketing team, sales team, technology team, etc., all need to be working closely together. Some companies have blended customer service and marketing, giving more power to the marketing director, but I believe the CCO approach is better. All company functions that interact in some way with customers need to be managed together.

What do you think of the CCO concept? Leave a comment below and let me know, or get in touch on LinkedIn.


Webhelp Thanks Colleagues in Pretoria

 

Leading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you to the 35,000 colleagues around the world who have contributed to the business’ success this year.

 

The Advisors’ Day was celebrated across all sites in the 26 countries in which Webhelp operates, and the theme chosen this year was Hawaiian.

 

Senior management, many of them in Hawaiian garb, handed out sweets, drinks, fruit platters and flower garlands, in a light hearted thank you to all the team members for their excellent work over the year.

 

Colleagues were also encouraged to recognise each other for incidents that had inspired them in their daily work.

 

Craig Gibson, CEO of Webhelp SA, said: “Webhelp is a business that is all about people and we are lucky enough to have a fantastic team here. I most sincerely want to thank them for all their hard work this year.

 

“Our Advisors’ Day is a bit of light hearted fun when our senior management team takes a day out to visit the sites and ensure we say thank you in person to our teams. It is very important to us that our colleagues feel appreciated for the work they do and that they have the opportunity to feedback any comments about their working environment. By creating an informal atmosphere we hope it makes it easier for colleagues to talk to us about any issues they may have, while at the same time hopefully ensuring everyone has some fun.”

 

 

Picture caption: Getting into the Hawaiian spirit at Webhelp’s Advisors’ Day in The Point, Pretoria.

 


Rothesay is the First Winner in the Scottish Children’s Lottery

Leading global customer experience and business process outsourcer, Webhelp, is celebrating a lottery win after its Rothesay site was chosen as the contact centre for the new Scottish Children’s Lottery.

 

The new lottery was officially launched on Oct 17 and the first draw will take place on Monday, Oct 31, on STV and STV’s city channels.

 

The Webhelp team in Rothesay will be responsible for handling customer enquiries relating to the lottery in a three year deal that will secure jobs in the remote island community.

 

David Turner, CEO of Webhelp UK, said: “I am really delighted that the Scottish Children’s Lottery chose our Rothesay site to carry out the customer experience work for the lottery. This is a fantastic project to be involved in and one I know our advisors will love working on. The team in Rothesay is fantastic and I am personally thrilled to be able to bring in another contract that will secure the jobs there.”

 

The Scottish Children’s Lottery has been established to raise funds for causes and issues that affect children in Scotland and will focus on four areas; early years intervention; education and health; employment, skills and employability; and community development and citizenship.

 

Steven Walker, managing director of STV ELM plc, the company that will deliver the lottery to consumers, said: “Webhelp’s experience in handling customer enquiries for a wide range of companies, particularly other lotteries, made them a natural choice for our customer contact service needs. We look forward to working with the team in Rothesay on this exciting new initiative.”

 

STV, Pacific Quay, Glasgow 26.10.16 Andy Doig, COO Webhelp UK (wearing tie) today met with Steven Walker, MD of STV Elm plc to announce that Webhelp have secured the contract for working with STV Elm plc on the Scottish Children

Andy Doig, COO Webhelp UK (wearing tie) and Steven Walker, MD of STV Elm plc  announce Webhelp has secured the contract for working with STV Elm plc on the Scottish Children's Lottery.

 

 

 


Webhelp Wins the Scottish Children’s Lottery

Leading global customer experience and business process outsourcer, Webhelp, is celebrating a lottery win after being chosen to provide customer experience solutions for the new Scottish Children’s Lottery.

 

The Webhelp team in Rothesay will be responsible for handling customer enquiries relating to the lottery in a three year deal that will secure jobs in the remote island community.

 

David Turner, CEO of Webhelp UK, said: “I am really delighted that the lottery chose our Rothesay site to carry out the customer experience work for the Scottish Children’s Lottery. This is a fantastic project to be involved in and one I know our advisors will love working on. The team in Rothesay is fantastic and I am personally thrilled to be able to bring in another contract that will secure the jobs there.”

 

Webhelp already provides customer experience solutions for a number of lotteries in Europe.

 

Steven Walker, managing director of STV ELM plc, the company that will deliver the lottery to consumers, said: “Webhelp’s experience in handling customer enquiries for a wide range of companies, particularly other lotteries, made them a natural choice for our customer contact service needs. We look forward to working with the team in Rothesay on this exciting new initiative.”

 

The Scottish Children’s Lottery has been established to raise funds for causes and issues that affect children in Scotland and will focus on four areas; early years intervention; education and health; employment, skills and employability; and community development and citizenship.

 

The new lottery was officially launched on Oct 17 and the first draw will take place on Monday, Oct 31, on STV and STV’s city channels.

 

Pic cap: Andy Doig, COO of Webhelp (left, wearing tie) and Steven Walker, MD of STV ELM plc, celebrate Webhelp's lottery win

 

 

 

 


Webhelp Says Thank You to Johannesburg Team

Leading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you to the 35,000 colleagues around the world who have contributed to the business’ success this year.

 

The Advisors’ Day was celebrated across all sites in the 26 countries in which Webhelp operates, and the theme chosen this year was Hawaiian.

 

Senior management, many of them in Hawaiian garb, handed out sweets, drinks, fruit platters and flower garlands, in a light hearted thank you to all the team members for their excellent work over the year.

 

Colleagues were also encouraged to recognise each other for incidents that had inspired them in their daily work.

 

Craig Gibson, CEO of Webhelp SA, said: “Webhelp is a business that is all about people and we are lucky enough to have a fantastic team here. I most sincerely want to thank them for all their hard work this year.

 

“Our Advisors’ Day is a bit of light hearted fun when our senior management team takes a day out to visit the sites and ensure we say thank you in person to our teams. It is very important to us that our colleagues feel appreciated for the work they do and that they have the opportunity to feedback any comments about their working environment. By creating an informal atmosphere we hope it makes it easier for colleagues to talk to us about any issues they may have, while at the same time hopefully ensuring everyone has some fun.”

 

 

Picture caption: Getting into the Hawaiian spirit at Webhelp’s Advisors’ Day in Parktown, Johannesburg.

 


Webhelp Says Thank You To The Teams in Cape Town

AdvisorsLeading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you to the 35,000 colleagues around the world who have contributed to the business’ success this year.

 

The Advisors’ Day was celebrated across all sites in the 26 countries in which Webhelp operates, and the theme chosen this year was Hawaiian.

 

Senior management, many of them in Hawaiian garb, handed out sweets, drinks, fruit platters and flower garlands, in a light hearted thank you to all the team members for their excellent work over the year.

 

Colleagues were also encouraged to recognise each other for incidents that had inspired them in their daily work.

 

Craig Gibson, CEO of Webhelp SA, said: “Webhelp is a business that is all about people and we are lucky enough to have a fantastic team here. I most sincerely want to thank them for all their hard work this year.

 

“Our Advisors’ Day is a bit of light hearted fun when our senior management team takes a day out to visit the sites and ensure we say thank you in person to our teams. It is very important to us that our colleagues feel appreciated for the work they do and that they have the opportunity to feedback any comments about their working environment. By creating an informal atmosphere we hope it makes it easier for colleagues to talk to us about any issues they may have, while at the same time hopefully ensuring everyone has some fun.”

 

 Advisors

Picture caption 1: Getting into the Hawaiian spirit at Webhelp’s Advisors’ Day at Claremont, Cape Town.

Advisors

Picture caption 2: Getting into the Hawaiian spirit at Webhelp’s Advisors’ Day at Newspaper House, Cape Town.

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Picture caption 3: Getting into the Hawaiian spirit at Webhelp’s Advisors’ Day at The Boulevard, Cape Town.

 

 


Webhelp Thanks Sheffield Team

Leading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you to the 35,000 colleagues around the world who have contributed to the business’ success this year.

 

The Advisors’ Day was celebrated across all sites in the 26 countries in which Webhelp operates, and the theme chosen this year was Hawaiian.

 

Senior management, many of them in Hawaiian garb, handed out sweets, drinks, fruit platters and flower garlands, in a light hearted thank you to all the team members for their excellent work over the year.

 

Colleagues were also encouraged to recognise each other for incidents that had inspired them in their daily work.

 

David Turner, CEO of Webhelp UK, said: “Webhelp is a business that is all about people and we are lucky enough to have a fantastic team here. I most sincerely want to thank them for all their hard work this year.

 

“Our Advisors’ Day is a bit of light hearted fun when our senior management team takes a day out to visit the sites and ensure we say thank you in person to our teams. It is very important to us that our colleagues feel appreciated for the work they do and that they have the opportunity to feedback any comments about their working environment. By creating an informal atmosphere we hope it makes it easier for colleagues to talk to us about any issues they may have, while at the same time hopefully ensuring everyone has some fun.”

 

 

Picture caption: Getting into the Hawaiian spirit at Webhelp’s Advisors’ Day in Sheffield.

 


Webhelp Thanks Rothesay Team

 

Leading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you to the 35,000 colleagues around the world who have contributed to the business’ success this year.

 

The Advisors’ Day was celebrated across all sites in the 26 countries in which Webhelp operates, and the theme chosen this year was Hawaiian.

 

Senior management, many of them in Hawaiian garb, handed out sweets, drinks, fruit platters and flower garlands, in a light hearted thank you to all the team members for their excellent work over the year.

 

Colleagues were also encouraged to recognise each other for incidents that had inspired them in their daily work.

 

David Turner, CEO of Webhelp UK, said: “Webhelp is a business that is all about people and we are lucky enough to have a fantastic team here. I most sincerely want to thank them for all their hard work this year.

 

“Our Advisors’ Day is a bit of light hearted fun when our senior management team takes a day out to visit the sites and ensure we say thank you in person to our teams. It is very important to us that our colleagues feel appreciated for the work they do and that they have the opportunity to feedback any comments about their working environment. By creating an informal atmosphere we hope it makes it easier for colleagues to talk to us about any issues they may have, while at the same time hopefully ensuring everyone has some fun.”

 

 

Picture caption: People Director, Gillian Campbell (back right) helps the team get into the Hawaiian spirit at Webhelp’s Advisors’ Day in Rothesay.