Leading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you to the 35,000 colleagues […]

When new strategies, like omni-channel, come along it can take some companies years to see why they need to adopt […]

What are the most basic strategies that sit at the top of the priority list for most executives? Reducing the […]

Leading customer experience and business process outsourcing company, Webhelp Netherlands, has been named as a finalist in the FD Gazellen […]

  Leading global customer experience and business process outsourcing company, Webhelp, is celebrating after one of its team, Barry Jacobs, […]

A recent feature in the Huffington Post claimed that omni-channel engagement with customers is now driving the future of marketing; […]

Leading global customer experience and business process outsourcing business, Webhelp, has announced plans to recruit an additional 80 people at […]

I recently read a great example of some awful customer service failures at American car dealers in Forbes magazine. Forbes […]

 Stuart Gunn, an advisor in the Webhelp Kilmarnock site, has ‘Braved the Shave’ to raise money for MacMillan Cancer Support […]

FinExtra recently posted a story about how banks are using omni-channel, with a focus on the importance of managing customer […]

Les médias sociaux sont devenus aujourd’hui un moyen de communication incontournable pour les marques, quel que soit leur secteur d’activité. […]

The (ro) bots are among us, and willing to answer our questions by email. Whether they are simple or sophisticated, bots could […]

Leading global customer experience company, Webhelp, has announced the acquisition of top social content moderation company, Netino. Headquartered in Paris, […]