10 Articles and Podcasts
Transformatie is noodzakelijk om te overleven

Webhelp timmert flink aan de weg. Onder de Franse vlag breidt Webhelp haar expertise in volle vaart uit. Zo nam […]

Are UK Retailers Ready to Get Personal?

Personalisation has been a much talked about theme in retail in recent years and continues to be the stated aim […]

Personalisation Is Changing the Retail Customer Journey

Personalisation can sound like a buzzword. It’s one of those customer experience trends that retailers talk about and yet there […]

Can Large Companies Really Offer Personalised Service?

Offering a personalised service in a small business is relatively easy. I have a local cafe close to where I […]

Webhelp Signs Partnership with Recast.AI to Develop Chatbot and Artificial Intelligence Offering

Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the […]

Webhelp Wins Gold and Silver at UK Digital Experience Awards

Leading global customer experience and business process outsourcing company, Webhelp, is celebrating more awards success having won both gold and […]

Privacy and Personalisation: What Do Customers Expect?

Late last year the industry analyst firm Gartner published a report titled “The Customer Experience in 2020”. I have blogged […]

Customer Personalisation – Where Can It All Go Wrong?

Getting customer personalisation right is tricky enough, but when you factor in all the ways it could go wrong, the […]

Webhelp Boosts Technology Enabler Pedigree with Acquisition of MyStudioFactory

Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with top French digital strategy and […]

Webhelp Boosts Technology Enabler Pedigree with Acquisition of MyStudioFactory

Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with top French digital strategy and […]