I’ve often commented about the importance of omni-channel for all sectors, but particularly retail and hospitality. However, no matter how […]

Business Consultant Roy Zaal has been named as a finalist in the category Young Sales Professional in this year’s SMA […]

New innovations are changing the customer experience. Developments in artificial intelligence are enabling more effective, efficient working for customer experience professionals […]

B2B relationships, and the sales that result from them, are a fascinating topic. The psychology of sales in itself is […]

Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing […]

Webhelp has been selected as the financial transaction and customer experience partner for the new Gourming initiative launched in Paris […]

Sky TV News presenter Kay Burley paid a surprise visit to Webhelp’s offices in Falkirk last week to thank the […]

Webhelp colleagues in Sheffield have got the new year off to a caring start by giving a local cancer care […]

  Outstanding invoices are a nightmare for any company. Business leaders already have to manage clients, ensure delivery and make […]

Sur une marketplace B2B on peut retrouver trois types d’acteurs : ceux qui la rejoignent, c’est-à-dire les vendeurs, et ceux qui […]

It seems there are now more sales events than ever. Black Friday back in November was just the latest in […]

I was pleased to see that Deloitte listed personalisation as one of their top six trends for retail brands in […]