12 Articles and Podcasts
Webhelp blijft groeien en versterkt haar positie als innovatieve partner in customer experiences met de overname van het Duitse Ocon

Webhelp, wereldwijd marktleider in business process outsourcing services (BPO), heeft de overname aangekondigd van Ocon Office Concept GmbH, een vooraanstaand […]

How smart are AI chatbots today?

Last year Facebook launched a chatbot facility inside Facebook messenger. It created the ability for companies to offer artificial intelligence […]

Online retail is booming. How can other retailers react?

New research from RBC indicates that one of the key trends for 2017 is going to be an explosion in […]

Webhelp on growth trajectory: Expanding its position as a leading innovator with the acquisition of O|con

Webhelp, global provider of business process outsourcing services (BPO), has announced the acquisition of O|con Office Concept GmbH, a state […]

The state of omni-channel in 2017

New research from the USA shows that shoppers are now almost evenly split on whether they shop online or in […]

[FIAC 2016] Top 10 des artistes les plus cités sur les médias sociaux

Depuis quelques mois, nous assistons à une révolution artistico-culturelle : les réseaux sociaux tels que Instagram, Facebook ou Snapchat semblent […]

Retail in China 2017: Will customers prefer real stores over online?

Forrester research published a report recently that suggests the Chinese retail market is now bigger than the USA. At almost […]

Kilmarnock Team Spreads the Love with Donation to Crosshouse Hospital

Webhelp colleagues in Kilmarnock have been getting into the spirit of St Valentine’s Day with a £250 donation to the […]

Are you still piloting omni-channel initiatives?

It’s no surprise that some companies have struggled to get their omni-channel initiatives off the ground. The pace of change […]

Webhelp Renews Partnership with Falkirk FC

  Falkirk FC is delighted to confirm its continued partnership with Webhelp UK as the company agrees a renewed sponsorship […]

Smart Sales – Transforming the B2B Sales Process

I’ve always been interested in sales. Not just the act of selling itself, but the psychology of how to convince […]

How are Fintechs Transforming the Banking Industry?

In 1997, Clayton Christensen published his seminal book ‘The Innovator’s Dilemma’. The Economist magazine called it one of the 6 most […]

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